Jeffrey Kaltman | Page 2

Excellent communication, excellent service, 5 stars all around from start to finish, professional, accommodating, recommend around from start to finish, professional, accommodating, recommend More

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After my initial purchase I needed to take my car back in for some detail corrections. Jeff was extremely helpful and made sure he did everything necessary to correct the problem. for some detail corrections. Jeff was extremely helpful and made sure he did everything necessary to correct the problem. More

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The sales team is attentive and their level of service doesn’t end when you buy a car. Brandon and Jeff are amazing. Also, Vick in the service department does everything to make sure you are in good hands doesn’t end when you buy a car. Brandon and Jeff are amazing. Also, Vick in the service department does everything to make sure you are in good hands. No overselling (they let the cars speak for themselves). Best dealership experience I’ve had. More

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Very organized, logical, professional and courteous process. The whole team seemed really dedicated to my needs. process. The whole team seemed really dedicated to my needs. More

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Great idea to come out and pick up my car for service, really appreciate the effort and service was excellent! Thank you for your help! really appreciate the effort and service was excellent! Thank you for your help! More

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Just outstanding and seamless. From the time I spoke w mr crist to when I got my care the experiance was exceptional. I would rec to anyone. crist to when I got my care the experiance was exceptional. I would rec to anyone. More

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This is a much delayed review: In spring of 2019 I This is a much delayed review: In spring of 2019 I ordered a customized BMW M4-fully loaded. It was a horrible experience. Even so, I maintain This is a much delayed review: In spring of 2019 I ordered a customized BMW M4-fully loaded. It was a horrible experience. Even so, I maintained my composure despite: • Being out $110,000+ with nothing to show for it (more below). •Amir Khansari screaming at me at the top of his lungs over the phone in March 2019 over asking him about the vessel that the car was going to be put on from Germany. That incident went unreported until I took possession of the vehicle (out of fear he’d yank it out from under me). Moreover, Amir couldn’t even be man enough to shake my hand, introduce himself, or otherwise acknowledge my presence (let alone thank me for my purchase) when I was right in front of him to take possession of the vehicle, and he knew who I was. Amir’s name is on the sale itself and Patrick pointed to me and said: “that’s [me] ” to him when I came to pick up the vehicle. Amir’s response? A scoff followed by a stare down in the parking lot later that day. For point of reference, Amir is the same age as my father, so his aggression was both humorous and sad. •L. (“Patrick”) Rodriguez could neither keep a single promise nor deadline, yet I never threw him under the bus, including when I made a formal complaint. I will have no problem doing so in the future, however. •My J.D. candidacy was mocked by Belnadin (“Belle”) Hormozi; evidently selling cars at a two-bit dealership is more prestigious than pursuing law. •My elderly mother was not even offered water nor given directions to the bathroom as she sat in the waiting room for 3+ hours after we had been on the road to grab the car for 7+ hours (14+ for me). “People” who can’t even be nice to the elderly or children, have no soul. •Jeff Kaltman called me 3 times in a row on a Saturday night to ask about an internal review I left and subsequently made a bunch of promises to “make this [the above] right”, that he never kept. Moreover, he was nowhere to be found and did not return our subsequent calls regarding the recent news. Just like everyone else at Rusnak, his word means nothing and the only schedule that matters is his own. •Despite all of that garbage and with my car finally in my possession, the car is now being recalled. But, just like having to hold Rusnak’s hand to put together the vehicle, I had to do so to get the refund (lemon law). Countless calls were made to Shawn Jordan to facilitate the refund and he was standoffish and aloof, at best. •Lastly, Al Lemoine was about as helpful as a snow parka in the Sahara Desert and showed no contrition nor empathy sans some canned, managerial slogans. •I haven’t gotten a SINGLE apology for all of the inconvenience I’ve undergone. Rusnak cannot control recalls, but they can control how they act, their business practices, and can exhibit basic human decency. If my father hadn’t recently become involved (or if he weren’t an attorney), I’m 100% certain that no action(s) would’ve been taken whatsoever. So, yeah, given the above (which is far from an exhaustive list), I’m pretty sure that the Dalai Lama himself would concur that RUSNAK is infested with insufferable, inconsiderate, unappreciative, and unreasonable cretins. More

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It’s a great dealership. The service is excellent. I’ve It’s a great dealership. The service is excellent. I’ve purchased a number of cars and I’m very happy with the sales department and I’m very pleased It’s a great dealership. The service is excellent. I’ve purchased a number of cars and I’m very happy with the sales department and I’m very pleased with the service department as well . They are attendant knowledgeable and extremely efficient in their work More

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Client My experience with the Sales and Service representatives were extremely rewarding. Will definitely recommend other friends and relatives to Rusnak BMW My experience with the Sales and Service representatives were extremely rewarding. Will definitely recommend other friends and relatives to Rusnak BMW to purchase or lease a vehicle. Prices are great and the staff is great. Excellent customer service. More

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Great customer service. Vitaly took the time to review all of our options. The test drive was very informative and focused on our needs rather than the car's attributes, whic Vitaly took the time to review all of our options. The test drive was very informative and focused on our needs rather than the car's attributes, which demonstrated a unique connection with us. More

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