Arthur Simcox
Arthur Simcox at Rusnak BMW

Arthur Simcox

Service Advisor

Rusnak BMW

3645 Auto Mall Drive
Thousand Oaks, CA 91362

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81 Reviews
not yet
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81 Reviews

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81 Reviews of Arthur Simcox

February 28, 2024

Dealership Rating
Employee Rating

Always a great experience with the great sales staff and love the service dept, all first class More

by johnwiseman2004
Recommend Dealer
Yes

Other Employees Tagged: Ken Christ, Nancy Lazar

Mar 02, 2024

Rusnak BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Rusnak BMW! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 24, 2023

Dealership Rating
Employee Rating

Easy to make an appointment at the service department, and very professional staff. Awesome Service! More

by aziqi5114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Martin, Renee Norris, Michael Powell, Josh , thank you !

Oct 24, 2023

aziqi5114 responded

I want to thank Josh, who was helping me earlier today, and I appreciate the high level of professionalism.

April 29, 2020

Dealership Rating
Employee Rating

This was excellent service. I am very happy with the dealership. They always go above and beyond in service and sales. I highly recommend everyone use it. More

by Shai
Recommend Dealer
Yes

Other Employees Tagged: Robert Martin

Apr 29, 2020

Rusnak BMW responded

Thank you for the great review, Shai. Let us know if there is anything else we can help you with. We look forward to working with you again.

April 17, 2020

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Employee Rating

Great idea to come out and pick up my car for service, really appreciate the effort and service was excellent! Thank you for your help! More

by Eric
Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Kaltman, Leo Berry , Robert Martin, Renee Norris, Michael Powell, Christie Rutherford

Apr 18, 2020

Rusnak BMW responded

Thank you for taking the time to share your excellent feedback for our team members. We are always happy to do what we can to be of assistance. We are here to help if you need anything else, Eric!

March 24, 2020

Dealership Rating
Employee Rating

Art took care of and the job was done quickly and efficiently.Car runs perfectly and when i got my car back it was really clean both inside and out More

by yaboygianni
Recommend Dealer
Yes
Mar 25, 2020

Rusnak BMW responded

Thanks for sharing your feedback about your service experience with Art. We always want to provide our guests with the best level of care. Let us know if we can do anything else for you!

December 04, 2019

Dealership Rating
Employee Rating

When I moved to California in 2017, Art Simcox came highly recommended. He has provided excellent service whenever one of my BMWs has needed attention. More

by Diana Kinney
Recommend Dealer
Yes

Other Employees Tagged: Very courteous shuttle drivers.

Dec 10, 2019

Rusnak BMW responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!

November 22, 2019

Dealership Rating
Employee Rating

Very easy to work with Art. Handled my service with ease and efficiency. I will return and request his service if possible. A kind man. More

by hollanddichter
Recommend Dealer
Yes
Nov 25, 2019

Rusnak BMW responded

Hello there, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

October 24, 2019

Dealership Rating
Employee Rating

superb easy to make appt.; prompt service; speedy for customer waiting; agent answers all questions in informative/professional manner; pleasant customer wai More

by gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 28, 2019

Rusnak BMW responded

Wow, it's experiences like yours that really keep us motivated! We sincerely thank you for the positive review, and look forward to seeing you again soon!

October 23, 2019

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Employee Rating

everyrhing requested was done in one day I got a ride home by the BMW shuttle after dropping off my car in the morning. Two recall items were repaired and I also got an oil and filter service More

by Fast Eddie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: NA

Oct 28, 2019

Rusnak BMW responded

Hello, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

October 03, 2019

Dealership Rating
Employee Rating

great staff Everyone at the dealership is friendly and eager to help. Setting up service is easy and all work done that needs to be! I have had nothing but great More

by D.M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mickey Belt, Michael Powell, Hope

Oct 08, 2019

Rusnak BMW responded

Hi, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!

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