Jeffrey Franklin
Jeffrey Franklin at Lithia Toyota of Redding
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Service

Lithia Toyota of Redding

250 E Cypress Ave
Redding, CA 96002

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29 Reviews
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29 Reviews

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29 Reviews of Jeffrey Franklin

January 28, 2022

Dealership Rating
Employee Rating

This is our 4th vehicle bought from this dealer, friendly staff great service wouldn't think about buying for anybody else More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bruce MacFarlane

Feb 01, 2022

Lithia Toyota of Redding responded

Hello Mike! Congrats on your 4th vehicle with us and we are happy that our Sales Team provided you with excellent service throughout the process. We appreciate your dedicated busines with Lithia Toyota of Redding.

December 10, 2021

Dealership Rating
Employee Rating

Although, it’s hard to get a hold of, the service department got me in the following day. They did the 15K service on my 21 Tacoma. In a very short amount of time!. I was out of there within an hou More

by Mrrxmidcap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bruce MacFarlane

Dec 10, 2021

Lithia Toyota of Redding responded

Thank you so much for the positive review. We appreciate your patronage here at Lithia Toyota of Redding.

Aug 20, 2022

Mrrxmidcap responded

The latest repair on my truck was completed to my satisfaction. However due to the high cost of labor, my insurance company State Farm refused to pay the majority of the bill. For this reason, Lithia Toyota of Redding is not on their preferred list of service providers. As a result I was on the hook for the majority of the bill, despite this being an insurance claim!

November 14, 2021

Dealership Rating
Employee Rating

Friendly staff and quick service. Service was provided promptly at our appointment time. Thank you More

by iammema
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bruce MacFarlane

Nov 15, 2021

Lithia Toyota of Redding responded

Lithia Toyota of Redding appreciates the positive rating and review! We are so glad you are satisfied with the provided service and we hope you have a great day!

November 08, 2021

Dealership Rating
Employee Rating

I had to wait over a month to get my appointment, however in addition to my oil change and the other checks that are included in my Lifetime Oil Program they were able to replace my headlights - one of which More

by Bjwemple
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bruce MacFarlane

Nov 09, 2021

Lithia Toyota of Redding responded

Thank you so much for your sweet words, Bj! We take pleasure in hearing that Frank and Bruce are working hard to leave you with a smile on your face. We are committed to customer satisfaction and greatly appreciate your opinion. We hope to see you again soon at Lithia Toyota of Redding.

Nov 09, 2021

Lithia Toyota of Redding responded

Thank you so much for your sweet words, Bj! We take pleasure in hearing that Frank and Bruce are working hard to leave you with a smile on your face. We are committed to customer satisfaction and greatly appreciate your opinion. We hope to see you again soon at Lithia Toyota of Redding.

Nov 10, 2021

Lithia Toyota of Redding responded

Thank you so much for your sweet words, Bj! We take pleasure in hearing that Frank and Bruce are working hard to leave you with a smile on your face. We are committed to customer satisfaction and greatly appreciate your opinion. We hope to see you again soon at Lithia Toyota of Redding.

November 03, 2021

Dealership Rating
Employee Rating

Been having service there for 16 years and have always been excellent and I would tell anybody it’s an excellent place to have service done More

by marycummings
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bruce MacFarlane

Nov 04, 2021

Lithia Toyota of Redding responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon!

October 30, 2021

Dealership Rating
Employee Rating

Service was great. Quick turn around on the oil change services. Very friendly and helpful. More

by Sara.Gonzalez5639
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bruce MacFarlane, Sarah

Oct 31, 2021

Lithia Toyota of Redding responded

We're glad to see your visit for an oil change proceeded in a timely manner. Thanks for stopping by Lithia Toyota of Redding, Sara!

October 16, 2021

Dealership Rating
Employee Rating

Things have really improved since our oil change 4 months ago which took 3 hours even though we had an appointment. This time, though we made the appointment 8 weeks ago and this was the earliest opening, it More

by VicTim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bruce MacFarlane

Oct 17, 2021

Lithia Toyota of Redding responded

Thank you for sharing your experience! We are glad we could help take care of your vehicle!

September 12, 2021

Dealership Rating
Employee Rating

Very friendly staff, everything was clean and convertible. When I arrived someone help me in less than one minute,after that Rob help me with everything else. More

by Bruce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bruce MacFarlane, Rob

Sep 13, 2021

Lithia Toyota of Redding responded

Bruce, thank you for the positive review and rating! We are delighted to know that our team was helpful, and we hope that you will continue to visit us at Lithia Toyota of Redding!

September 01, 2021

Dealership Rating
Employee Rating

Getting in for the lifetime oil change has been a challenge my last two times. Previously, I stopped by 4 separate times trying to get in and finally did on the 4th try. This time I stopped by on Sat More

by Me
Customer Service
Recommend Dealer
No

Other Employees Tagged: Bruce MacFarlane

Sep 01, 2021

Lithia Toyota of Redding responded

Hi, Thank you for bringing this to my attention and sharing this feedback about your service experiences in regards to your oil changes. Lithia Toyota of Redding always wants to provide excellent customer care and I would like to learn more about this. Could you please contact me at the information below?  Best, Matthew Holmes Service Manager matthewholmes@lithia.com (530)223-2600

July 12, 2021

Dealership Rating
Employee Rating

Showed up to the dealer 30 minutes before they opened and the kid checking in the cars tagged cars out of order and had to wait three hours for my oil change. More

by ironcross28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 13, 2021

Lithia Toyota of Redding responded

Hi, Thank you for bringing this to my attention and sharing this feedback about your service experience. Lithia Toyota of Redding always wants to provide excellent customer care and I would like to learn more about this. Could you please contact me at the information below? Corey Kersten General Sales Manager ckersten@lithia.com 530-722-3838

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