Jeff Wessels | Page 3

My wife and I have had a few issues with communication from the center in regards to lead times for service, along with complete lack of response to my last request for assistance with my truck’s warranty from the center in regards to lead times for service, along with complete lack of response to my last request for assistance with my truck’s warranty. Overall the service is fine and we choose to come here because it is where we got our vehicles and we want to maintain a clean service record. UPDATE: Got a canned response to my review claiming some lame empty attempts to fix their process, but I STILL have not actually been contacted in regards tomy unanswered warranty request… More

by hmiller1856 Verified Customer Verified Customer

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I have had two Exploerer bought and service led for the time I had the vehicles. The first one I drove to 230,000 with only one majors repair. I have 2019 Explorer with 60,000 miles with no major repairs time I had the vehicles. The first one I drove to 230,000 with only one majors repair. I have 2019 Explorer with 60,000 miles with no major repairs. The customer experience, service and the team members at Mall of Ga Ford are excellent! More

by DFIELDS379 Verified Customer Verified Customer

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They kept in touch they always do a good job great service thank you til next time service thank you til next time More

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Everyone was extremely nice and helpful. Made buying my new truck a pleasant experience. Would recommend this dealership. Made buying my new truck a pleasant experience. Would recommend this dealership. More

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Went in for recall came out with other items broke. Had to pay for things they broke. Had to pay for things they broke. More

by ptarlton1330 Verified Customer Verified Customer

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Great experience working with the mall of georgia ford - Staff is very helpful and friendly Staff is very helpful and friendly More

by Unknown Verified Customer Verified Customer

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Very nice people go me in and out and will come back again and again thank you for your service again and again thank you for your service More

by blessedmama11 Verified Customer Verified Customer

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excellent excellent job my F-350 truck now runs like new thank you thanks you thank you thanks you More

by josemanuel0112 Verified Customer Verified Customer

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Absolutely horrible customer service. I called to ask about why my credit was ran more than five times for the purchase of one car. Spoke to Mike Wright and he just spoke over me and got I called to ask about why my credit was ran more than five times for the purchase of one car. Spoke to Mike Wright and he just spoke over me and got extremely loud and unprofessional. Spoke down to me as if i was illiterate. I waited three weeks for a call back left five voicemails for a call back finally received one and he was rude and should not be working with customers. When buying my car went the last day of the month and they said they needed the sale went the next day they added over 5,000 more to the car just because now it’s the beginning of the month. They lost me as a customer for service and referrals. I could only imagine now how the warranty will work so i will be canceling that next ! Would never refer anyone there! More

by HENRIQUEZA05 Verified Customer Verified Customer

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I bought my vehicle at this dealership, but I think since then the quality of service has gone down, especially in the service department then the quality of service has gone down, especially in the service department More

by Vinnette Williams Verified Customer Verified Customer

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