Jay Trabucco | Page 155

Five Stars David Lee from Werner Mazda helped me with my new lease. He was fantastic! Answered all my questions and helped me every step of the way. He made it v David Lee from Werner Mazda helped me with my new lease. He was fantastic! Answered all my questions and helped me every step of the way. He made it very enjoyable and easy! Everyone at the dealership that I had contact with was extremely friendly and helpful. It was a great overall experience. More

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Best car purchasing experience! I knew which car I wanted, the Mazda CX-5 (love it!) and called and was greeted with someone willing to listen, work with me, and help me get it all d I knew which car I wanted, the Mazda CX-5 (love it!) and called and was greeted with someone willing to listen, work with me, and help me get it all done in an organized yet informative process. I truly cannot say enough that the entire process was actually enjoyable, less than half the time ever required to complete a purchase, and I did not in any way feel taken advantage of. The finance/paperwork time was efficient and Jay was patient with my questions and did a great job explaining everything. The manager took the time to chat with me and ask if I had any other questions as well. Huge thanks to the awesome staff for such a great experience! Super appreciate it!! More

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Great experience! I worked with Mike Heintz at Werner and he found me the perfect car! He did his best to get me the car that was right for me and was in my budget. Al I worked with Mike Heintz at Werner and he found me the perfect car! He did his best to get me the car that was right for me and was in my budget. Also thank you to Jay for getting through all the paperwork so quickly :). Highly recommend both Mike and this dealership. Thanks, love my CX-5! More

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Fast and Easy This was the fastest and easiest car buying experience we've ever had. After dealing with Irwin dealerships in the past, this was a much more pleasura This was the fastest and easiest car buying experience we've ever had. After dealing with Irwin dealerships in the past, this was a much more pleasurable experience. Werner obviously cares about selling vehicles and their customers. More

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awesome service i want to say that michael heintz and team where the best. i leased a 2016 cx5 mazda touring pkg. its awesome. i would recommend this dealership to an i want to say that michael heintz and team where the best. i leased a 2016 cx5 mazda touring pkg. its awesome. i would recommend this dealership to anyone that asked me. this is my second time buying a suv from them. thank you david More

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Awesome group of professionals. Let me start off by saying each individual I spoke with were expert in gaining rapport. 10/10, would definitely recommend. My husband must have ca Let me start off by saying each individual I spoke with were expert in gaining rapport. 10/10, would definitely recommend. My husband must have came in to speak with Nick 4 times, asking for pricing on the same Mazda each time. Nick is such a stand-up guy. Each time he would accommodate by providing a print out of pricing to include various figures depending on how much my husband said he would put down. Nick never pushed my husband or tried to pass him over to a salesman. Instead he had an attitude like, "Here comes that persistent guy asking for the same pricing on the same car again. Here you go man, see you next week." Nick is the anti-pusher. Nick is the man. Then there is Rich. He is the other big shot at the big table who gives the salesmen pricing breakdowns when they're trying to close a deal. Except Rich is one of the most warm and welcoming general managers you could come across. He has an approachable, welcoming demeanor - not easy to pull off at a car dealership. When my husband continued to negotiate back and forth with our salesman, Rich came straight over and spoke directly with us. That was a first for me, as the other managers at the 3 other dealerships we went to only came to meet us when we said we wanted to think about it. (Typical micromanagers by the way, can't trust that their salesmen covered all corners and can't handle that a customer wants to sleep on it.) Once we shook on a deal, we met with Jay in finance. This guy knows his stuff - you can tell he's done this before. His organization in presenting what is a daunting amount of paperwork is flawless. Finally, I want to recognize Joe, our salesman. He is the King of product knowledge. Also extremely patient, as you need to be to deal with my husband. He didn't hover over us while we checked out the car and he was not afraid to leave us alone to talk (actually he suggested it). You know, when you make a big purchase, you are not only buying the vehicle, but you are buying in to the person selling you the vehicle. Joe made that easy. More

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Happy Customer "Very Good Buying Experience" Great atmosphere, friendly relaxed and helpful staff. Marc Glaser is "on the ball" and fun to work with! We highly re "Very Good Buying Experience" Great atmosphere, friendly relaxed and helpful staff. Marc Glaser is "on the ball" and fun to work with! We highly recommend. More

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HAPPY CUSTOMER When we first met Mike Heintz we were considering three different SUV's; the Ford Escape Titanium, the Mazda CX-5 Touring and the Honda CRV Touring, i When we first met Mike Heintz we were considering three different SUV's; the Ford Escape Titanium, the Mazda CX-5 Touring and the Honda CRV Touring, in that order. We had thoroughly researched all three options. Furthermore, we have done business with and have maintained excellent relationships with both Ford and Honda for 20 some-odd years. Mike's easy manner, his product knowledge, his enthusiasm for Mazda's engineering decisions coupled with his willingness to stay late and help us define our CX-5, made our decision easy. We didn't even bother to shop our friends at Ford of Londonderry & AutoFair Honda. Jay was great to deal with on the financial end. He walked us through our options and explained them to us without pressuring us to make a purchase. Melissa in Service was delightful. Very up-beat and friendly. Top-notch Customer Service person. So far - so good with our new dealership! More

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Car sale When we first met Mike Heintz we were considering three different SUV's; the Ford Escape Titanium, the Mazda CX-5 Touring and the Honda CRV Tourin When we first met Mike Heintz we were considering three different SUV's; the Ford Escape Titanium, the Mazda CX-5 Touring and the Honda CRV Touring, in that order. We had thoroughly researched all three options.  Furthermore, we have done business with and have maintained excellent relationships with both Ford and Honda for 20 some-odd years.   Mike's easy manner, his product knowledge, his enthusiasm for Mazda's engineering decisions coupled with his willingness to stay late and help us define our CX-5, made our decision easy.  We didn't even bother to shop our friends at Ford of Londonderry & AutoFair Honda.   Jay was great to deal with, on the financial end.  He walked us through our options and explained them to us without pressuring us to make a purchase.   Melissa in Service was delightful.  Very up-beat and friendly.  Top-notch Customer Service person.   So far - So good with our new dealership! More

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First Mazda purchase I viewed the dealership inventory online and they did have the vehicle I was looking for, I was able to set up the test drive via the online chat opt I viewed the dealership inventory online and they did have the vehicle I was looking for, I was able to set up the test drive via the online chat option which is a time saver. Went to dealership, met with Cameron, drove the vehicle and bought it! Couldn't be simpler. Jay was great to work with for credit and all paperwork signed that night and picked up the vehicle the following day. The only thing missing was a booklet/pamplet on the vehicle itself, which is available online however a hard copy at the dealership would have been nice. More

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