Jay Sawyer
Jay Sawyer at Back Roads Automotive
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Jay Sawyer | Page 3

General Manager

Back Roads Automotive

343 N Battlefield Blvd
Chesapeake, VA 23320

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rated
45 Reviews

Dealership Experience

5 yrs, 7 mos

Industry Experience

14 yrs, 8 mos

not yet
rated

45 Reviews

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45 Reviews of Jay Sawyer

April 28, 2019

Dealership Rating
Employee Rating

Awesome Experience As a first time buyer they helped me through the process and made it easy and comfortable! Mark was awesome and worked with all of my needs! More

by Marissa.carroll
Recommend Dealer
Yes

Other Employees Tagged: Mark Hartley

April 17, 2019

Dealership Rating
Employee Rating

A deal ending in disaster Everyone was nice during the sale but acted like I was a stranger afterward. I had multiple issues that to Mr. Wine's credit were taken care of but a More

by ZantiGM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Jeff Wine

May 14, 2019

Back Roads Automotive responded

Hey Mr. Z , I'm sorry to hear you are still not happy. I believe that we went above and beyond in giving you a refund as well as letting you out of the contract with no penalty as that was the right thing to do. I am positive that we have no problem helping you get into another vehicle to help you out. If you would like to come back please do we would be glad to assist you again. I think that we would deserve a 5 star for taking care of our customer and giving them a refund when they are not happy. Please feel free to reach out to me Thanks Jay Sawyer 757-469-1419

April 13, 2019

Dealership Rating
Employee Rating

Amazing customer service Went to this dealership on the recommendation of a friend. Mike went above and beyond to make sure I was taken care of, and my daughter got a decent c More

by TiredOfJunk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Stickle

Apr 15, 2019

Back Roads Automotive responded

It pains us to hear your feedback regarding your recent dealership experience. I sincerely apologize that you had an unpleasant experience. After looking further in our systems, I have not been able to find any record of sale with you or your daughter and we would like to discuss this further with you. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit. Respectfully, Meghan Sonnier Marketing Manager (757) 410-2400

April 02, 2019

Dealership Rating
Employee Rating

Definitely recommend Andrew was a pleasure to work with, start to finish. He listened to our needs and he spent the extra time we needed to get answers to our questions. More

by Wells Fam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brian Korich , Andrew Wright

March 14, 2019

Dealership Rating
Employee Rating

Great place people are very friendly Shawn woodlen was awesome on helping me find are car and very flexible and considerate pricing would recommend this place to any one who wants your de More

by Mikeo900
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kim Brown, Jeff Wine, Shawn Woodlen

March 13, 2019

Dealership Rating
Employee Rating

Traded in my rinky dink car for a awesome van. Everyone here did what they could do help me with purchasing a vehicle. Shawn was the dealer I went through and if he couldn't help me, he made sure h More

by MaeTay89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brian Korich , Shawn Woodlen

March 10, 2019

Dealership Rating
Employee Rating

Not what i expected I was so mislead by the great reviews and refferals to Mr. Wines Dealership. I came with practically nothing he was willing to work with me but then o More

by Stephyojos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Stephen McCall, Jeff Wine, Shawn Woodlen

Mar 13, 2019

Back Roads Automotive responded

Hello Stephyojos, My name is Meghan and I am the Marketing Manager here at Wine Automotive. Please accept my sincere apologies for your recent negative experience. I’m sorry to hear you were less than satisfied with experience. Our goal is always the total satisfaction of our customers. I’d like to discuss what occurred and ensure that everything has been resolved. At your convenience, please contact me directly at (757) 410-2400 / Meghan@wineautomotive.com We value our customers’ opinions, and thank you for bringing this to our attention. Respectfully, Meghan Sonnier Marketing Manager (757) 410-2400

March 01, 2019

Dealership Rating
Employee Rating

Awesome Andrew displayed awesome customer service and went beyond measures to ensure I was satisfied. I have several people to refer for business and I'm very More

by Tiani1439
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Andrew Wright

February 26, 2019

Dealership Rating
Employee Rating

Efficient, Quick & Friendly Andrew Wright was knowledgeable and very friendly. He offered options and explained all the fine details. The finance manager Jay was also extremely h More

by Boomer86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jeff Wine, Andrew Wright

February 23, 2019

Dealership Rating
Employee Rating

Great Experience. Salesmen was informative and honest. Shawn was awesome!!! Very informative and honest. You said you would do everything you can to get me the vehicle I specifically came for and you deli More

by martij2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jeff Wine, Shawn Woodlen

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