Javier Saltos
Javier Saltos at Honda of Lisle
Refer Me

Javier Saltos

Sales

Honda of Lisle

4475 Lincoln Ave
Lisle, IL 60532

Contact Me
4.8
90 Reviews

Dealership Experience

12 yrs, 3 mos

Industry Experience

26 yrs, 10 mos

Languages Spoken

Spanish Spanish

4.8

90 Reviews

Write a Review

90 Reviews of Javier Saltos

May 06, 2024

Dealership Rating
Employee Rating

Everything went smoothly and the employees were very helpful and friendly. The experience was very good. More

by kubiniec2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 01, 2024

Dealership Rating
Employee Rating

very good service the all staff are very attentive thank Honda I will back sun More

by goldentravel1998
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 27, 2024

Dealership Rating
Employee Rating

I have been coming to Honda of Lisle for 16 years, and will not purchase a car anywhere else. They are great to deal with and their service department is outstanding. More

by JB
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Apr 30, 2024

Honda of Lisle responded

Hi Jb, thank you for taking the time to leave a review for us at Honda Superstore Of Lisle. We're happy we could meet your expectations!

April 25, 2024

Dealership Rating
Employee Rating

We are returning customers. The only problem was advertising vehicles as Certified that were not Certified. That affected interest rate and warranty do we were not pleased abo More

by cgroves
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sager Abu-Romman

Apr 30, 2024

Honda of Lisle responded

Hi Cgroves, thank you for taking the time to leave a review for us at Honda Superstore Of Lisle. We're happy we could meet your expectations!

April 20, 2024

Dealership Rating
Employee Rating

My wife and I bought a Certified Preowned Civic from Honda of Lisle. We test drove the car and asked many questions about the condition of the car. We asked if the car had been damaged or had any bodywo More

by RGCG New Lenox
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Debby Pierce

Apr 22, 2024

Honda of Lisle responded

I am sorry to hear that you or any of our customers have had an unhappy experience with their vehicle or experience from Honda of Lisle. Over the last 60 years, we have taken great pride in selling and servicing vehicles throughout our community. It is alarming to me when any customer has a complaint, especially when it concerns an accusation of fraud. I can assure you that we will investigate the allegations that you submitted to the BBB. Initially, I reviewed your complaint and asked our team to retrieve manual copies of the transaction from 2018. This may take a few days as we keep older documents off-site at a secure document storage location. I do want to take a moment and point out a few items from the documents you sent to BBB and the ones that I was able to review and submit today. 1. As you stated, the initial Carfax that you were given in April of 2018 does not show any damage or accidents reported. I wanted to point out that Carfax is a third-party company that gets its information from many data points. Carfax added the “Damage Reported: very minor damage” with a date of 11/15/2016 sometime after the date of your 4/24/2018 Carfax report. We have no control over when Carfax reports data to their vehicle reports. 2. Originally, we sold the 2015 Honda Civic in February 2015 as a new car. We re-acquired the vehicle from another party three years later and listed it for sale in February 2018. At that time there was also documented damage or accident on the Carfax. We will look through our information, but it appears that the previous vehicle owner had a repair done on the vehicle. We will look through our records to see if the work was done by us, but at this time there is not record in our digital records. Carfax reported that incident as “very minor damage”. Thank you, Steve Camp General Manager Chicagoland Automotive Group Honda of Lisle

Apr 23, 2024

RGCG New Lenox responded

Steve, Let me respond to your points. 1) The CarFax that your dealership handed us shows no damage. I still have that report. Your employees made statements that there was no damage. The damage happen on 11/15/2016 and it does not take 17 months to update. We are to believe the damage magically appeared at this point? 2) Your sales people told us the car had been returned from a lease. Now all of a sudden you "re-acquired" the car. You said there was documented damage at that time. We asked specific questions regarding condition and body work. Why weren't those questions answered honestly? 3) I really don't care about the severity of the damage. The point is when a buyer askes specific condition questions why is it acceptable to not be truthful or provide an accurate CarFax report? Buyers make decisions based on information they are told and documents that are presented. 4) I looked up the Kelly Blue Book value of the car before we traded it. The condition fell into the Excellent range which valued at about $12K. You did not see the condition at trade in. The car was ceramic coated and the front clip had paint protection film so it didn't even have any rock chips. The interior was equally in great condition. I would be happy to provide pictures of the car. The value was lowered because of the hidden body damage and paint work. The real condition of the car should have been disclosed, along with a valid CarFax report, so we could have made the decision to purchase the damaged car or look for a different one. You can call it what you want. Whether it be fraud or material concealment, I am out $2K because of statements that the sales staff made and the CarFax that your dealership provided at the time of sale to justify the price we were being asked to pay.

Apr 29, 2024

RGCG New Lenox responded

We asked direct questions about the car condition and if any body/paint work had been done. We feel your sales people did not honestly answer those questions. The car was repaired at a facility that Honda of Lisle uses and recommends to its customers. Yet you did not know one of your leased cars was there having body and paint work done? The damage to the car happened while on lease. Not at the end of the lease, but early into the lease. The damage happened 17 months before the car was returned from lease. I find it hard to believe it takes more than 17 months for damage to show up on the CarFax report. We are our $2,000 in lost value due to your employee statements and the bogus CarFax that was given to us by your dealership. Who is going to make that right?

May 05, 2024

RGCG New Lenox responded

Steve Camp and Bob Woods are a joke. Still no explanation as to why we were given a bogus CarFax report at the time of sale. Still no explanations as to why salespeople are allowed to make false statements when asked direct and pointed questions about the condition of the car. I'm not going away until this issue is resolved.

April 14, 2024

Dealership Rating
Employee Rating

I definitely Highly recommend Honda of Lisle. Javier Saltos was very pleasant, informative and professional. This was the most pleasant experience I have ever had purchasing a new vehicle. I'm 61 More

by Papa John S.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Asim Aslam, Finance Director, I'm 61 years old and have always dreaded the buying process. Thank you very much for changing my feelings about that yesterday!!!

Apr 21, 2024

Honda of Lisle responded

Hi Papa John S., thank you for taking the time to leave a review for us at Honda Superstore Of Lisle. We're happy we could meet your expectations!

April 01, 2024

Dealership Rating
Employee Rating

Started looking online, went in to Not get the car I happily ended up with! Javier was great, I feel like the final cash downpayment we agreed on was a few hundred dollars higher than what I was expecte More

by Wendy.harrison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 06, 2024

Honda of Lisle responded

Hi Wendy.harrison, thank you for taking the time to leave a review for us at Honda Superstore Of Lisle. We're happy we could meet your expectations!

March 22, 2024

Dealership Rating
Employee Rating

This is my third car purchased and/or leased from Honda of Lisle. A true pleasure all three times, no doubt. More

by Ethan Alexander
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Asim Aslam

Mar 24, 2024

Honda of Lisle responded

Hi Ethan Alexander, thank you for taking the time to leave a review for us at Honda Superstore Of Lisle. We're happy we could meet your expectations!

March 17, 2024

Dealership Rating
Employee Rating

Appreciate that they had a better selection of cars than most Honda dealerships and that they were able to get me into a lease for a car I really like. Did not particularly appreciate the condescension of t More

by michellebell18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 20, 2024

Honda of Lisle responded

Hi Michellebell18, thank you for taking the time to leave a review for us at Honda Superstore Of Lisle. We're happy we could meet your expectations!

Mar 21, 2024

michellebell18 responded

Thanks for the quick follow-up! We all have off days from time to time — part of life. Especially after the quick and thoughtful follow up I’ll continue to recommend Honda of Lisle, bring my car in for service and look for my next Honda at the end of this lease.

March 10, 2024

Dealership Rating
Employee Rating

We had a great experience with Javier. He was knowledgeable about the features of the cars, wasn't pushy, and helped us find a great car that met all our needs. Thank you! More

by chris.wittman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 20, 2024

Honda of Lisle responded

Hi Chris.wittman, thank you for taking the time to leave a review for us at Honda Superstore Of Lisle. We're happy we could meet your expectations!

1
...

Dealership Inventory (199 Vehicles)

used 2024 Honda Accord car, priced at $28,315
2024 Honda Accord
used
Canyon exterior
CVT
Front-wheel Drive
new 2025 Honda Pilot car, priced at $50,695
2025 Honda Pilot
new
Modern Steel Metallic exterior
AWD
used 2021 Honda CR-V car, priced at $31,999
2021 Honda CR-V
used
Modern Steel Metallic exterior
CVT
All-wheel Drive
new 2024 Honda HR-V car, priced at $29,999
2024 Honda HR-V
new
Crystal Black exterior
CVT
All-wheel Drive
used 2021 Honda Accord car, priced at $26,849
2021 Honda Accord
used
Crystal Black Pearl exterior
CVT
Front-wheel Drive
used 2016 Acura RLX car, priced at $14,999
2016 Acura RLX
used
White exterior
Automatic
Front-wheel Drive