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Javier Garcia
Javier Garcia at Penske Buick GMC Of Cerritos
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Javier Garcia | Page 6

Sales Representative

Penske Buick GMC Of Cerritos

18400 Studebaker Rd
Cerritos, CA 90703

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4.8
75 Reviews
4.8

75 Reviews

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75 Reviews of Javier Garcia

September 17, 2023

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Employee Rating

Clarissa was amazing. She made my shopping experience quick, easy, and paid attention to my requests. More

by lasso.carlos86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Aguilar, Alejandro Morales, Josue Moreno, Jose Rivera, Jose Solis, Camille Soto, Clarissa Vargas

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Sep 18, 2023

Penske Buick GMC Of Cerritos responded

Hello, we are grateful you took the time to leave this positive review. It makes us happy to learn that our Sales Team was attentive to your needs and made sure you had an easy shopping experience. Your business is valued and we look forward to seeing you again at Penske Buick GMC of Cerritos.

September 12, 2023

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Employee Rating

Service is great and fast! Able to review invoice online and pay online is a plus. Speed up the whole process. More

by EIBACHMBZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Aguilar , Stephanie

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Sep 12, 2023

Penske Buick GMC Of Cerritos responded

Hello, we are so happy to know that our Service Team was able to provide a great and quick experience on your visit. Thank you so much for the awesome review and 5 stars. We’re glad you came in, and we appreciate your business at Penske Buick GMC of Cerritos.

September 12, 2023

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Employee Rating

Great customer service very help full felt very comfortable. Will recommend GM of Cerritos thank you More

by MARICELAMORA51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Stein

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Sep 12, 2023

Penske Buick GMC Of Cerritos responded

Hello, we are so happy to know that our Service Team was very helpful, and able to provide a great experience on your visit. Thank you for sharing this awesome feedback and 5 stars. If you ever need any help with your vehicle, Penske Buick GMC of Cerritos will be here for you any time.

September 12, 2023

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Employee Rating

Very good to work with, very knowledgeable with all the sales people and finance guys More

by PEARSON1041
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josue Moreno

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Sep 13, 2023

Penske Buick GMC Of Cerritos responded

Thank you for your five-star review and rating! We are happy to see that you had a positive experience with our Sales and Finance Teams at Penske Buick GMC of Cerritos and we hope to work with you again someday.

August 20, 2023

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Employee Rating

The sales crew led by Javier Garcia excellent Josue Floor Manager - Poor he is the reason why I don’t have possession of my vehicle, I was pre-approved by Navy Credit Union and didn’t let the go…becaus More

by RENTERIA27JJ
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Josue Moreno, Matthew Stein, Cristina Morales , Julio Gaytán and Jake

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Aug 23, 2023

Penske Buick GMC Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Buick GMC of Cerritos and am pleased to read you had an excellent experience with our Sales Team. I would, however, like the opportunity to discuss your interactions with our Floor Manager regarding financing for the vehicle you were interested in purchasing. Please reach out to me directly. I look forward to hearing from you. Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

Aug 23, 2023

RENTERIA27JJ responded

At the time of the sale, I had in my possession an pre-approved draft from the Navy Credit Union, since I didn’t not want nor did I saw the need for Mr Josue Moreno to process a loan request, since, I was pre approved. I purchased this year An Acura MDX using the same process and I immediately had possession of the MDX. Mr Moreno stated and I quote, “I guess, we would keep the vehicle, until it is funded, which normally takes about ten days…!!!” I was very much surprised at his nonchalant attitude. Oh, and by the way they were very insisting that, I should take the car for drive around to finalized the sale, I was later informed that that was a way of insuring that sales was complete also known as “California Delivery”…Well, as of today 8/23 and the sale was completed on 8/19, it has been 4 days since, the sale was final…on - 08/23-I was given conflicting statements by Mr Javier Garcia that the money had not clear…I left messages with Daniel Acevedo and he has not responded…I called the Navy Credit Union and they have advised me that the draft has been funded…you tell me what’s next??? I feel that responsiveness and the sense of fair play is not strong suite for Mr Moreno…he needs to be more cognizant and perform due diligence in the performance of his job…

August 13, 2023

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Employee Rating

Clarissa Vargas really delivered what my husband asked for 2024 GMC Sierra 2500 ; 4 months ago we had purchased a 2023 GMC Sierra so you can say we are returning customers thanks Matthew Stein for making More

by LOGONZAL07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Stein, Clarissa Vargas

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Aug 14, 2023

Penske Buick GMC Of Cerritos responded

Hello, congratulations on your 2024 GMC Sierra 2500! We're happy to read that our Sales Team delivered your needs two times. It is great to know that you're happy with the way we do business here at Penske Buick GMC of Cerritos. We look forward to working with you again in the future.

August 09, 2023

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Employee Rating

Vehicle has a campaign for recall, dealer said they would schedule me in asap, dealer still hasn’t reached out to me More

by FIGUEROA.EDUARDO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Alejandro Morales, Cristina Morales

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Aug 10, 2023

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about the communication you have received from our Service Team regarding a recall on your vehicle. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

August 07, 2023

Dealership Rating
Employee Rating

Thank you for all the help. I appreciate the time and dedication the team provided. More

by ARANASDETAIL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alejandro Morales, Josue Moreno, Jose Solis, Cristina Morales

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Aug 07, 2023

Penske Buick GMC Of Cerritos responded

Hello, thank you for taking the time to leave your kind review! We are so glad that our staff could help at Penske Buick GMC of Cerritos and it would be our pleasure to assist you with anything else. Take care.

August 02, 2023

Dealership Rating
Employee Rating

Both, Camille and Josue, as well as the Finance Officer were very polite, Courteous and Professional. We walked out happy about their treatment to us. We will recommend Them anytime More

by RMORGUTIABROKER2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josue Moreno, Camille Soto

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Aug 03, 2023

Penske Buick GMC Of Cerritos responded

Thanks for the great feedback and recommendation! Polite, courteous, professional, and customer service are top priorities here at Penske Buick GMC of Cerritos. We're so glad to learn you had a great experience with our Sales Team and we know the future will yield equally great results. We appreciate your business and hope to see you again soon.

July 30, 2023

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Employee Rating

Very good service! Javier was very patient and informative with us during the entire purchasing process. Walter was also very informative not not too pushy during the f More

by JORGEPEREZ106
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josue Moreno , Walter

Helpful
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Aug 01, 2023

Penske Buick GMC Of Cerritos responded

Hello, we are grateful you took the time to leave this positive review. It makes us proud to know that our patient and informative Sales Department was helpful during your entire purchasing process. We happily await your next visit to Penske Buick GMC of Cerritos.

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