Jason Tipton

Yark Ford responded

We are very sorry to hear that you are not satisfied with your experience! We got the approved estimate from your insurance company on 2/13/23. The parts (used &/or OEM) were the parts written and approved by your insurance company. We ended up using an OEM quarter panel, as we were not happy with the quality of the approved one. We originally left a message on 2/23/23 stating we had an estimated completion date of 3/3/23. Tylre called on 3/2/23 and explained that the vehicle was going into paint and the new estimated completion date was 3/10/23. We called on 3/9/23 to let you know we were sending it out to get the alignment done (our alignment technician was on vacation) and that depending on what the other service facility found it could be additional days, but we expected it to be finished 3/13/23. That repair facility found significant damage to your suspension components. Unfortunately, sometimes the repairs take longer than we anticipate. It can be very frustrating, but we are making sure your vehicle is fixed properly and is safe when you pick it up.