Jason Stewart
Jason Stewart at Jim Falk Motors of Maui
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Jason Stewart | Page 2

General Sales Manager

Jim Falk Motors of Maui

260 Hana Hwy
Kahului, HI 96732

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4.7
12 Reviews
4.7

12 Reviews

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12 Reviews of Jason Stewart

January 12, 2024

Dealership Rating
Employee Rating

We L-O-V-E our new Cadillac Lyriq. We’ve had it about three weeks now and are as happy as can be. The craftsmanship of the design is second to none. We’ve owned Audi, BMW & Mercedes. I More

by ClaudiaTX
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Holder, Danny Asao , Andrew Long

Jan 15, 2024

Jim Falk Motors of Maui responded

Congratulations on your new Lyriq! It was a pleasure to read about your first buying experience working with Andrew and Ryan. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Sincerely, The Jim Falk Motors Of Maui Team

January 11, 2024

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Employee Rating

this is an updated survey, as after being honest about their lack of service, I received the only call i have from manager Danny. Who proceeded to be rude and tell me that I should be grateful for their h More

by alicson01
Recommend Dealer
No

Other Employees Tagged: Danny Asao

Jan 11, 2024

Jim Falk Motors of Maui responded

In my career of 20+ years in the automotive industry, I have never once told a customer to "shut up" nor would I regardless of the situation. The brake issue with the truck is something completely beyond our control and my heart goes out to you. If we fell short in any manner of diagnosing service issues with your vehicle and / or not communicating in a manner which is satisfactory to you, I apologize. At this point, I don't feel it necessary to explain on a public forum everything we did do for you besides making two monthly payments in full and fully reimbursing you for a rental. I wish you nothing but the best and I wish you well. -Jason Stewart

Jan 11, 2024

alicson01 responded

I spoke with you on 12/30 and your words were exactly"just stop talking and shut up, I have people in my office and cannot deal with you" You also stated that you had spoke with Jim Falk and said he had been in your office to discuss "what can be better done in the service" department. When my emails were directed at all departments. While I appreciated the payment in good faith of the 2 payments, that in no way has taken care of the lack of communication.

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