137 Reviews
Write a Review137 Reviews of Jason Murray
March 14, 2024
I’ve been coming to Molle for service on my vehicle since I bought it in 2010. I’ve had Jason as my advisor many, many times. He has always been polite, courteous and thorough explaining my services. Seems h I bought it in 2010. I’ve had Jason as my advisor many, many times. He has always been polite, courteous and thorough explaining my services. Seems he never has a bad day. I appreciate his attention to detail and attentiveness to my questions. I really appreciate his candor and find him a real gem to work with!! More
October 09, 2023
I took my 2022 Tundra in for 10k service and remedy for the tonneau cover recall. I had an appointment and I asked Jason how long both activities would take and he said 2 hours. When my vehicle was ready the tonneau cover recall. I had an appointment and I asked Jason how long both activities would take and he said 2 hours. When my vehicle was ready after 2 hours, 35 minutes, I questioned the amount of time it took, considering Toyota states the tonneau cover takes 35 minutes and the 10k service takes 1 hour, 5 minutes for a total of 1 hour 40 minutes. Immediately Jason got defensive, loud, argumentative, and condescending. He said “do you want it fast or do you want it right?” This is an improper response to any customer, especially a customer who has purchased a million dollars worth of vehicles from Molle Toyota. It is obvious Jason has an anger problem that needs to be addressed quickly. Some customer service and empathy training is also recommended. I will keep returning to Molle because they are a great, family-owned company. However, I will avoid interacting with Jason. More
December 28, 2022
Justin is the WORST manager! He has the worst attitude. Unwilling to help anyone. When I asked him for more clarity what was wrong with my car he said “do you want it fixed or n He has the worst attitude. Unwilling to help anyone. When I asked him for more clarity what was wrong with my car he said “do you want it fixed or not?” As I normally would have just paid for the repair, with his horrible customer service, I chose to find another dealership. It’s sad when I’d rather drive 40 miles away to avoid terrible service!!! More
Other Employees Tagged: Justin Ayers , Dana Davis
July 06, 2022
Kaylin is very pleasant on the phone, friendly and knowledgeable, great customer service. Kaylin is definitely a valuable asset to Molle Toyota . knowledgeable, great customer service. Kaylin is definitely a valuable asset to Molle Toyota . More
Other Employees Tagged: Kaylin Rainwater, Brandon Holsburg
March 24, 2021
Everything was explained to me very Very thoroughly at this is what needed to be done at this appointment and future maintenance or repairs. Very clean facility. Very friendly staff. this is what needed to be done at this appointment and future maintenance or repairs. Very clean facility. Very friendly staff. More
March 23, 2021
The final price on my service was almost exactly what my advisor quoted me when I dropped my vehicle off. Also; my Vehicle was ready a little bit sooner than I was first told it would be. I was impressed wi advisor quoted me when I dropped my vehicle off. Also; my Vehicle was ready a little bit sooner than I was first told it would be. I was impressed with this. More
Other Employees Tagged: Jordan Darby
March 23, 2021
Wish parts and labor were cheaper overall to maintain Toyota parts, but it is what it is. Not understanding why I am being told how many words to use. Toyota parts, but it is what it is. Not understanding why I am being told how many words to use. More
Other Employees Tagged: Justin Ayers
March 21, 2021
Always excellent customer service. I’d been having issues with my tire pressure light for a number of months. Jason was aware, understood my frustration, and persevered till the issue was resolved. He’s the with my tire pressure light for a number of months. Jason was aware, understood my frustration, and persevered till the issue was resolved. He’s the best. More
Other Employees Tagged: Emily Stein