Jason Gerard

INFINITI OF DENVER responded

Thank you for taking the time to share your experience with us. We apologize for any inconvenience you encountered during the purchase of your used car. At our dealership, we strive to provide a seamless and friendly experience for all our customers, and we regret that we did not meet those standards in your case. We are particularly concerned about the issues you're experiencing with your vehicle and would like to investigate this matter promptly. Additionally, we value your feedback regarding our staff and will look into improving our customer interactions. Unfortunately, due to the anonymous nature of your review handle, we are unable to contact you directly. We encourage you to reach out to our General Manager, Roman Gelfand, who is very eager to speak with you and address your concerns more thoroughly. Please contact him at your earliest convenience at 303-671-6000. We are committed to ensuring your satisfaction and hope to resolve this matter to your benefit. Thank you again for your feedback, and we look forward to hearing from you.

INFINITI OF DENVER responded

AHughes- Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. The team will be happy about your kind words. We are glad to hear you enjoyed our complimentary service valet, Home by INFINITI OF DENVER. It is customers like you that make our job so rewarding. Thank you for your loyalty and support.Thank you for trusting INFINITI OF DENVER for all your automotive needs.

INFINITI OF DENVER responded

Shunjohn3 - thank you for taking the time to let us know about your experience with INFINITI OF DENVER. We greatly appreciate the kind words and the team will be excited. Thank you for trusting INFINITI OF DENVER for all your automotive needs.

INFINITI OF DENVER responded

We're genuinely disappointed to hear about your negative experience, Papat8786. We value your feedback and want to make things right. Tim, our Service Manager, is eager to have a direct conversation with you to address your concerns. However, since we can't identify your name from your handle, could you please contact Tim at 303-671-6000 at your earliest convenience? We're committed to resolving this issue to your satisfaction.

INFINITI OF DENVER responded

Phil! We absolutely love this and both you & Kristy! Thank you for taking the time to let us and others know about your 10 year experience with INFINITI OF DENVER. It IS customers like you that makes our job so rewarding. You have become such a part of our INFINITI OF DENVER family. We are lucky you chose us again and again. Thank you for such kind words. The team will be ecstatic. We know you can choose any dealer, so again, thank you for choosing us for the last 10 years.

INFINITI OF DENVER responded

Hi Pippaknlch, we are very happy to have provided you with such a positive experience! Your review will help other customers make informed decisions and we can't thank you enough for that. The team will be excited about your kind words. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

INFINITI OF DENVER responded

brandymcclarnon - Wow. Love this review. Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER. We're committed to providing the best possible service to our customers and your review is a testament to that. We will pass along the kind words to the team. We hope you are safe after your car accident. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

INFINITI OF DENVER responded

Phil Hansing - Thank you for taking to the time to let us and others know about your experience with INFINITI OF DENVER. WE appreciate you and Kristy being a long time customer in both our sales & service departments. It is customers like you two that make our job so rewarding. Congrats on the new QX50! We know you have a choice in dealers, so thank you for always choosing INFINITI OF DENVER.

INFINITI OF DENVER responded

Haaslarson- Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER.

INFINITI OF DENVER responded

SB Rapid City - Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. Leshun & Jason will be excited about your kind words. Congrats on your new vehicle and welcome to the INFINITI OF DENVER family. We know you have a choice in dealers, so thank you for choosing us.