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Jason DeFelice
424 Reviews
Jason joined team in 2005 with over 25 yrs experience in Service and Management in the automotive industry. He is the 3 time winner of the Chairmans Challenge and 4 time winner of the Toyota Pinnacle award for Top customer service and satisfaction
Read moreDealership Experience
22 yrs, 10 mos
Industry Experience
27 yrs, 7 mos
Languages Spoken
English
Maltese
424 Reviews
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424 Reviews of Jason DeFelice
December 02, 2025
Always happy to service my cars here even if it’s not a Toyota Thank you for being professional Toyota Thank you for being professional More
by Daniel.Makhoul
Other Employees Tagged: John Rossini, Todd Servant, Chelsea Wakefield, Tara Shepherd, MJ Rizkalla, Miguel Teves, Adrian Vanderwel, Enna Pinacho, LaToya Berry
October 23, 2025
Just leased my third Toyota Highlander with this dealership. I am 100 % satisfied with the professional approach showed by Sylvia and Michael Donovan during all three leases. Both were very knowledg dealership. I am 100 % satisfied with the professional approach showed by Sylvia and Michael Donovan during all three leases. Both were very knowledgeable about their product. I highly recommend ( and have done so ) to friends, neighbours and relatives to deal with this dealership. More
by bydandparalegal
Other Employees Tagged: Sylvia Donovan, Rita Dalal, Michael Donovan
October 19, 2025
You have to wait 2 hours plus with a appointment that thake a month to get. Very bad customer service worst I have ever experienced thake a month to get. Very bad customer service worst I have ever experienced More
by Darrencuccio
Other Employees Tagged: Dennis Dabous, Karen Decesaris
July 18, 2025
More than expected and marvellous, excellent representative and wonderful handymen, excellent new system. Waiting for more next time representative and wonderful handymen, excellent new system. Waiting for more next time More
by Venza
Other Employees Tagged: Enna Pinacho
May 21, 2025
My service advisor Jason was his usual professional self keeping me updated on the repair status of the vehicle. I especially liked the text message updates on the vehicle. I had a few questions after the keeping me updated on the repair status of the vehicle. I especially liked the text message updates on the vehicle. I had a few questions after the fact and Jason replied via text in a timely manner with the information requested. Thanks More
by RobA
April 30, 2025
Excellent service and Professional work from the time I arrived until they picked me up until they handed me my car keys. Each and every Toyotatown rep was helpful and thorough in making my service call a arrived until they picked me up until they handed me my car keys. Each and every Toyotatown rep was helpful and thorough in making my service call a very good experience! More
by Danhc
Other Employees Tagged: Tom Sakellis .. shuttle service
April 15, 2025
Excellent service as usual from Jason and the team! Shuttle drivers are courteous and friendly. And Tim, always good to see him!!! Shuttle drivers are courteous and friendly. And Tim, always good to see him!!! More
by RobA
Other Employees Tagged: Tim (the guy who shuttles vehicles internally)
