Jasmin Salazar

I would not rate the sales department very high. Hence my three star rating. Their service department is the crown jewel of the dealership. Very professional, friendly, high quality service and they Hence my three star rating. Their service department is the crown jewel of the dealership. Very professional, friendly, high quality service and they are always quick to come in and explain what your car needs, estimated costs and answer any questions you have. I’d go to another dealership to BUY another Toyota but I will always go to North Austin Toyota for my service needs. Maybe one day the sales department will improve but they just want to sell you a car, and there is no follow up. I wasn’t even notified my personal plates had arrived and I never saw my sales or finance person again when I had questions after buying my car. Tried many times. More

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Very disappointing service! Didn’t answer my simple text about the status of the car 2 hours after I dropped it off. I actually think they forgot about my car until I arrived 3 Didn’t answer my simple text about the status of the car 2 hours after I dropped it off. I actually think they forgot about my car until I arrived 3 hours after I dropped it off. Either way it was at least 2 hours over the estimated time. Charged me $60 to clean the battery terminals. The bill was very unclear exactly what the charges were for. It felt very unprofessional and I highly doubt I will return for future service which is what I told the service guy. More

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040524 Sent to Toy NA via website I have brought my Avalon Limited Hybrid to Charles Mund, Toyota NA since I moved here during the pandemic for ALL SERVICES. My last three (3) visits for service have Avalon Limited Hybrid to Charles Mund, Toyota NA since I moved here during the pandemic for ALL SERVICES. My last three (3) visits for service have been embarrassing. I have NOT received a Multi-Point Inspection. The service Rep has NOT ONCE come into the waiting room to offer any services/fluids/suggestions. I brought my car in for a 35k service and did not receive a 35k service. I am livid. The last three reps have been awful, the service has been embarrassing, and I have zero trust in anything you claimed you performed. I come to Toyota willing to pay extra money to service my car by specialist. I asked for the MANAGER to call me when I was contacted via FB due to a bad review. Well the phone message (which was supposed to be via email), was left by a man with no LAST NAME OR TITLE. I WANT TO SPEAK WITH THE HEAD OF SERVICE OR OWNERSHIP. PERIOD. More

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This is an amazing experience and I would like to contribute that everything is great contribute that everything is great More

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Timothy Landry did an amazing job with finding me the best vehicle that fits me. Tim went above and beyond. If you ever visit Toyota North Austin, go to Timmy neutron😀 best vehicle that fits me. Tim went above and beyond. If you ever visit Toyota North Austin, go to Timmy neutron😀 More

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They have very good service, very friendly and very good attention , I would definitely recommend them attention , I would definitely recommend them More

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Leo Dawson the best salesman ever, thanks for my new ride.and without any hassle. ride.and without any hassle. More

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My service checkup went great! They provided prompt service and were very courteous. Thank you! They provided prompt service and were very courteous. Thank you! More

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Waited 3. 5 hours my car wasn’t even touched! I made an appointment arrived on time left with out an oil change. Save your time go somewhere else. 5 hours my car wasn’t even touched! I made an appointment arrived on time left with out an oil change. Save your time go somewhere else. More

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Took 3 hours to perform a 20 min state inspection and advisor was not concerned about providing updates advisor was not concerned about providing updates More

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