Jasen Killen | Page 5

Dishonest Company Will not honor there warranty. They charge two different prices. The shop they used are they friends. Got three different invoices. Don't know which Will not honor there warranty. They charge two different prices. The shop they used are they friends. Got three different invoices. Don't know which one is right. More

Helpful 0

Report | Print

New life long customer! Rocco and Chase were absolutely the best!!! Rocco took the time to listen to my needs and put up with my pickiness in helping me find the perfect vehi Rocco and Chase were absolutely the best!!! Rocco took the time to listen to my needs and put up with my pickiness in helping me find the perfect vehicle. They both are so patient, kind, and genuinely care about your happiness versus convenience when it comes to picking out your car. I couldn’t be happier with my decision thanks to him! Both of them made me feel very comfortable and content knowing that I would be well taken care of. From the moment I walked in the door I was greeted with overflowing kindness and was given their full attention. Tien also worked well with me on financing my vehicle, as I do not have the best credit, and even giving me a great warranty on my vehicle. I couldn’t be more satisfied with the service of 518 auto sales. More

Helpful 1

Report | Print

It was JUST alright They dont keep their word. Once they have the sell, its a done deal. you nolonger matter to them. Service staff, talks over you and won't let you get They dont keep their word. Once they have the sell, its a done deal. you nolonger matter to them. Service staff, talks over you and won't let you get a word in. extremley rude. and VERY argumentative. im grateful for my car but I wouldn't do business with them again. More

Helpful 0

Report | Print

518 customer service outstanding! What a Team 518 you all made it happen was about to give up and your team took care of me . brought the truck in check engine light was on and you to What a Team 518 you all made it happen was about to give up and your team took care of me . brought the truck in check engine light was on and you took care of the problem no charge thank you again for all you do! More

Helpful 1

Report | Print

Extraordinary customer sevice and satisfaction These guys know how to treat people. Everyone from Rocco my dalesman to Chase the GM . Jay the finance mgr to everyone even the techs. If you want t These guys know how to treat people. Everyone from Rocco my dalesman to Chase the GM . Jay the finance mgr to everyone even the techs. If you want the best price and be treated right then go see them! More

Helpful 1

Report | Print

Taylor is worthless Taylor made a deal without the managers approval and knew I was driving 8 hours from western nc to pick up the vehicle. He said he would pull it aroun Taylor made a deal without the managers approval and knew I was driving 8 hours from western nc to pick up the vehicle. He said he would pull it around back but never did cause it was still in the front lot.. said there was no damage on the vehicle but refused to send pics of the right side of the car.. fender was smashed up on the right side and other damage on the right side.. left door had a huge dent in it that he lied about.. missing paint from scratches to the bare metal all over.. car was not cleaned or detailed like he said it would be... when he started the car it wouldn't run at all.. it kept shutting off.. they took it around back for 15 mins and brought it back around said it was fixed and wouldn't stay running again.. waitied another hour and a half for it to be fixed and was barely able to drive it.. good thing I towed it home.. 5 coil packs were bad.. brake pads were metal on metal.. now have to replace both catalytic converters cause they ignored the check engine light that kept coming on.. tney swore nothing was wrong with it.. no leaks? Bull crap!! The oil pan had leaked since I bought it! They printed out temp tags for a 2011 Honda in my name and put them on the vehicle!!! Got pulled over and fined 250 for false tags and false registration on the way home..Buyer beware dealing with these crooks! More

Helpful 1

Report | Print

Perfect Vehicle For What We Were Looking For!!! Taylor pounced on our request of a used car with LOW mileage with CARGO space! He nailed it! Love the car! We were able to take the car home before o Taylor pounced on our request of a used car with LOW mileage with CARGO space! He nailed it! Love the car! We were able to take the car home before our purchase with no pressure. Because he pinned down our request, there was no need to look much further. A friendly atmosphere. I encourage you to stop by and browse. Remember, it costs nothing to look! One other thing, Tien suggested I use my Credit Union for financing. But because I was a new member I wasn’t sure. Ended up saving a lot of money!! More

Helpful 0

Report | Print

God Bless 518 AUTO The people here are wonderful, good-natured and willing to help. They are professional and compassionate; and the inventory is amazing! Words cannot e The people here are wonderful, good-natured and willing to help. They are professional and compassionate; and the inventory is amazing! Words cannot express the joy I feel because of 518; and like I told the owner - they saved Christmas! #GO2518AUTO More

Helpful 0

Report | Print

Excellent Dealership By far one of the best dealerships you can go to! Jasen is absolutely phenomenal! From me purchasing my car to needing to come back for anything, he a By far one of the best dealerships you can go to! Jasen is absolutely phenomenal! From me purchasing my car to needing to come back for anything, he always is polite and gets the job done! He is awesome! Ask for him for any of your service needs! More

Helpful 0

Report | Print

Friendly low pressure environment. It was great to look around the lot and not have have a sales person breathing down your neck. It was a very relaxed environment and I didn't feel I It was great to look around the lot and not have have a sales person breathing down your neck. It was a very relaxed environment and I didn't feel I was being pressured into a sale. The car I purchased needed a few small issues corrected, one was taken care of immediately and the other I hadn't been home 15 minutes when 518 called me and already had the vehicle scheduled for the other. I really enjoyed the no hassle approach when dealing with Chase our sales person. Several employees popped into the office to great my wife and I as we discussed the vehicles we were looking at just adding to the relaxed atmosphere. Buying a used vehicle from anywhere can be intimidating but the staff at 518 made this purchase easy. More

Helpful 0

Report | Print