Janae Andrews

The service is very poor. I was given a false approval by the sales representative. I also was told my payment be one number upon signatures it was much more and the financial I was given a false approval by the sales representative. I also was told my payment be one number upon signatures it was much more and the financial representative was extremely rude and disrespectful he also told multiple untruths covering their tails. I was given no paperwork on the vehicle what so ever given keys to drive off and then they began saying the bank wanted more documentation which I provided every single time and have proof of it they lied saying they been attempting to reach me and had not they began yelling and being rude being the vehicle back. Why would you allow someone to take a vehicle if it had not been 100% approved and you had an absolute approval from the bank. This has caused me a disturbing amount of distress I’m suing. Even the manager yelled at me and wouldn’t allow me to speak continuously speaking over me I’m sure based off his coworkers lies. I even submitted my personal information for them to get what they needed on their own so there be no more confusion. I submitted all the documentation that we had again the financial lies again saying he hadn’t received when again I had proof of such . I’d also spoken with another employee and sent him the documentation finding out he’d done nothing with it at all. I’d made clear I didn’t want to work with the rude unprofessional financial rep they’d continue to allow him to reach out to me. He refused to get on the phone and Janae Andrews tells me he’s not getting on the phone Bro he told u this and that which was a lie at that point it was something different. My Mom asked why they needed her personal card she was told for registration purposes and when I called the bank myself we were told it was all a lie. I began speaking with the manager at the bank they swore I was speaking with the wrong company when I was told they work both and it’s literally a click of a button and they work both. What we didn’t have we even sent off for it. It’s been the greatest mess I’ve ever experienced. I’ve never been treated and spoken to I’m such a manner as if I was not a human at all. You’d think that the customers would be treated with kindness and the bad responses on here would matter. Janae also asked for my phone to post a review I didn’t because she’s told me so many untruths. I no longer trusted her word but was in need of a vehicle so I left it alone when all along my family was telling things were not right run from them. Now I’m going through this but God definitely knows best and sometimes it’s his way of sparing us from things that aren’t good for us. It’s Blessings!!! The soaring that is I’ve asked for corporates information more than once I’ve been ignored and for the owner I’ve been provided with no information at all. More

Helpful 0

Report | Print

From the moment she greeted me at the dealership door she was well prepared and greeted me with her beautiful smile. She had done her homework and was up to speed on my vehicle purchase and my questions and was well prepared and greeted me with her beautiful smile. She had done her homework and was up to speed on my vehicle purchase and my questions and concerns. She was able to address all my concerns to a satisfactory conclusion. She made it a point to make at ease and a valued customer. More

Helpful 0

Report | Print

From the minute we walked through the door her bubble personality was so welcoming! We walked in with one truck in mind and left with one a million times better & within our budget! We always dread the c personality was so welcoming! We walked in with one truck in mind and left with one a million times better & within our budget! We always dread the car-buying experience but this dealership made it a pleasant and easy experience! Everyone we worked with today made this experience for our family stress free! Thank you so much! More

Helpful 0

Report | Print

Janea instantly made me feel at home. She worked so hard to get me in a car that I loved. With many challenges with my credit she made it happen! I love her energy and positive vibes. I r She worked so hard to get me in a car that I loved. With many challenges with my credit she made it happen! I love her energy and positive vibes. I recommend her 100%. More

Helpful 0

Report | Print

Janae was very busy; however, she never made me feel like her attention was elsewhere. She was upbeat and had a positive attitude the moment I walked through the door. Would definitely recommend her to anyon her attention was elsewhere. She was upbeat and had a positive attitude the moment I walked through the door. Would definitely recommend her to anyone! More

Helpful 0

Report | Print

My first experience was horrible. Janae made it so much better this time around. Thank you for treating me well Janae made it so much better this time around. Thank you for treating me well More

Helpful 0

Report | Print

Janae had a positive attitude on my arrival. She got my information and helped me out the same day. I 100% recommend her services She got my information and helped me out the same day. I 100% recommend her services More

Helpful 0

Report | Print

I would 1000% recommend Janae Andrew's to everyone looking for a laid back smiling sales person!! this was the best vehicle purchase I have done in 13 years, no pressure welcoming and very friendly ca looking for a laid back smiling sales person!! this was the best vehicle purchase I have done in 13 years, no pressure welcoming and very friendly cares about your wants and needs! More

Helpful 0

Report | Print

Highly recommend! Janae was absolutely amazing! She got us in a new car perfect for our family in an hour. This has by far been the best car dealership experience I’ve Janae was absolutely amazing! She got us in a new car perfect for our family in an hour. This has by far been the best car dealership experience I’ve ever had More

Helpful 0

Report | Print

If there was a choice for 6 stars she would have it! Amazing service and listening to the customers needs. If you’re not driving with Janae you’re driving the wrong way! Amazing service and listening to the customers needs. If you’re not driving with Janae you’re driving the wrong way! More

Helpful 0

Report | Print