James Pileggi | Page 16

Excellent Service Department I am pleased to write about the outstanding service I have received on my visits to your Service Department. You are greeted courteously when you f I am pleased to write about the outstanding service I have received on my visits to your Service Department. You are greeted courteously when you first arrive, are directed to your staff inside. who are also great. Today I dealt with Mike Kaminski for my inspection. He told me my wait time was within an hour and it was. He also advised me that my car has a recall on it which I need more time for so I will take care of that another visit. All of your service employees there are great. I would recommend your dealership to anyone. More

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Appaling service I do not know where to start the cascade of horrific events we have endured with this unprofessional, unethical and dubious dealership. We prearrange I do not know where to start the cascade of horrific events we have endured with this unprofessional, unethical and dubious dealership. We prearranged to view a car and drove over 100 miles to view it only to find on our arrival that the car was not even at the dealership. We were brushed off and made to wait 45 mintues while staff scrambled to find somebody able to drive a stick shift and assured us that it would "be right there". By this time it was pitch dark and we were not able to fully view the cars exterior but took it for a test drive. We arranged to return to purchase and discovered the car had multiple scrathes and reparis to the exterior that had not been pointed out to us. The dealer insisted that this was taken into account when pricing the car and pointed out that he had, however, replaced the brakes (I would think ensuring safe brakes would be self-evident). We canceled the sale after having driven 100 miles yet again and obtaining a bank check. Only after we left the dealership did theyphone to offer toadjust the price. All in all it was an unpleasant, dare I say, hostile experience. Fast forward 1 month later and we have not received the registration driving on a temporary registration that is set to expire in 5 days . After being initially being told that all paperwork had been submitted to the DMV, they reversed course and told us they had been unable to register as there was still a lein on the care. So they sold us a car with a lein on it without informing us of this. A practice which is, incidentally, illegal. We were told that they would "sort it out" and not to worry as if we got pulled over and ticketed we had 24 hours to produce a registration. That seemed to them to be an acceptable response. They have been dishonest, unresponsive and very unpleasant every step of the way with the exception of James Pileggi who has tried his best to rise above the chaos and unprofessionalism of his employer. Run, don't walk away from this dealer at all costs! More

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Very good There are no word to express how happy am I to buy a car at Rivera Toyota Mount Kisco and I will recommend to all my friends, coworkers and family! There are no word to express how happy am I to buy a car at Rivera Toyota Mount Kisco and I will recommend to all my friends, coworkers and family! More

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Best Salesman I've ever worked with From the first day, Jimmy made the process of getting into a new lease very easy & stress free. He took care of all the business calls, and even commu From the first day, Jimmy made the process of getting into a new lease very easy & stress free. He took care of all the business calls, and even communicated with me via text, updated me on the status of the deal, and answering any questions I had. You will not find a more honest, caring and responsible salesman. Jimmy is the man! More

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Awesome service and employee. Ronald is very professional!!! Ronnie and Jimmy are both very professional and great at that they do. Ronnie helped me catch the fact my inspection was going to expire in just 2 day Ronnie and Jimmy are both very professional and great at that they do. Ronnie helped me catch the fact my inspection was going to expire in just 2 days. Jimmy was extremely welcoming, professional and down to earth. I'd recommend this place to anyone! More

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The best dealership experience I have ever had! Yesterday, I had the pleasure of purchasing a well-maintained Certified Pre-Owned 2015 RAV4 XLE at Rivera Toyota in Mount Kisco, NY. Everyone I encou Yesterday, I had the pleasure of purchasing a well-maintained Certified Pre-Owned 2015 RAV4 XLE at Rivera Toyota in Mount Kisco, NY. Everyone I encountered at this dealership, including Kelly Raman and Jamie Pileggi, was genuinely welcoming, gracious and helpful. In particular, I met with an outstanding sales representative, George Paonessa, who listened to what I was looking for, then patiently worked to find the best vehicle that matched my needs, within my budget. He capably answered all of my questions, provided useful information, and offered valuable suggestions. Furthermore, I never felt pressured to make a quick decision or go beyond my budget. For all these reasons, I highly recommend Rivera Toyota and gladly give it 5 stars. -C.S. More

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Above and Beyond dealership We drove 2 hours from CT to purchase this Toyota 4Runner. James was very accommodating in making the deal work as quick as possible. Having to deal We drove 2 hours from CT to purchase this Toyota 4Runner. James was very accommodating in making the deal work as quick as possible. Having to deal with an issue of our trade in during the week James did all the calls to make it go smoothly. The car was ready the following weekend and the deal was quick and we were on our way. Very happy with the deal and would make the trip again and again knowing they made the transaction as smoothly as it went. Few weeks later my husband noticed we were missing the key for the locked wheels. So that we did not have to go all the way back to NY James hooked us up with a key at one of our local Toyota dealers. Thanks James for being so patient and making everything happen for us. Very satisfied customer. More

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Phenomenal! In my 70 years, I've had quite a few car buying experiences. This was by far and most remarkably the best. From our first contact with Alejandra, to In my 70 years, I've had quite a few car buying experiences. This was by far and most remarkably the best. From our first contact with Alejandra, to Angelo, to Heber, to Jimmy and to Mariano, I say "Kudos to all"! I feel as if we made friends along the way as well. I love my new Rav4 so much that I can't wait to go to work in the morning just so I can drive it! Even my husband, a confirmed Audi guy, loves driving it and was very pleased with our experience at Rivera Toyota. Thank you all. PS. I even got a call from Mark Anderson welcoming me to Rivera!! More

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Good apart from finance Finance person switched me from Toyota motor credit to wells Fargo at last minute said it was because of rebate total BS.i got a letter from Toyota Finance person switched me from Toyota motor credit to wells Fargo at last minute said it was because of rebate total BS.i got a letter from Toyota motor credit saying I was denided for proof of address total BS . More

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My faith was finally restored. This dealership restored my faith in Toyota Dealerships. We had two other Toyota dealers engage in a bait and switch with us which soured our experie This dealership restored my faith in Toyota Dealerships. We had two other Toyota dealers engage in a bait and switch with us which soured our experiences. This wasn't the case with Rivera Toyota. More

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