James McNally | Page 2

A previous vehicle I bought from Zack needed a lot of work, and he worked with me to get into something new at a good price. Always had good experiences at Fette Infiniti. work, and he worked with me to get into something new at a good price. Always had good experiences at Fette Infiniti. More

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Gabriel finance manager is the Best all about helping people. Thanks a lot ya 1 people. Thanks a lot ya 1 More

by IFOYE9 Verified Customer Verified Customer

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My overall experience at fette infiniti is great, they have the experience on knowledge base upon the outcome of fixing my Q50. have the experience on knowledge base upon the outcome of fixing my Q50. More

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Pretty straightforward with what the car needs but expensive , every time i go the is atlest a couple of hundreds expensive , every time i go the is atlest a couple of hundreds More

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I purchased a 2019 Infiniti Q60 in February of 2022 and the sales man told me that the vehicle took regular gas. I found out that was a lie. I also called him back and said I was interested in bringing the the sales man told me that the vehicle took regular gas. I found out that was a lie. I also called him back and said I was interested in bringing the car back and he said I could switch it. I found out that was a lie to. He also said I had a full warranty on the car and when I went to financing I found out that was a lie to. They tried to get me to buy extra things to make my payment go up. This dealership is untrustworthy. They told me the vehicle was certified and three days later I heard the front breaks grinding. More

by CHANEL803 Verified Customer Verified Customer

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Fette helped me in an emergency situation the first time I visited and I will always come back! I visited and I will always come back! More

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I have been a loyal customer with Fetti for over 6 years now recently in June I decided to purchase a new vehicle from them. WORST DECISION EVER! I have never had any issues with this place in 6 years till now recently in June I decided to purchase a new vehicle from them. WORST DECISION EVER! I have never had any issues with this place in 6 years till now. I told my sales rep Zack that the back door from the passenger side would not open he said it was just a "hook" (mind you the door is matte black does not match other doors and its supposed to be pre-certificatied) and sent me to service rep James to book an appointment with a loaner. 4 weeks later still no vehicle I contacted James because I'm going on vacation also my cars 1st payment and insurance payment is coming up and I'm still driving this loaner a week later I finally get my vehicle on June 23 the next day Saturday I went to run some errands when I noticed the button to adjust my driver seat is pushed in and the rubber seal for driver side window is not placed on correctly so I decide to look around and noticed the front bumper is a lil off That monday June 26 I go in to show all the damages on the vehicle mind you I just got the vehicle 2 days ago James approached my vehicle like they always do when you arrive I began to show him all the damages he tell me he can fix the button and the window seal but the front bumper is not his department or the matte black door that I have to speak to sales about it mind you I have messages I been complaining about this door.So I got to Zack my sales rep he comes look at the car and tells me he has to speak to Manger I waited for him 40 minutes then complained finally they come out take pictures and booked me a appointment with a loaner! I asked James can they order the piece then I bring the vehicle in so we don't waste time again he said no any ways I book my appointment and ZACK WITH THE MANAGER TELLS ME THEY WILL CALL ME BACK REGARDING THE BUMPER AND MATTE DOOR BEFORE MY APPOINTMENT NEVER GOT THAT CALL! The next day I came in for my so called appointment no one came to my vehicle when I seen Mr VINCENT GRACE AT THAT MOMENT I KNEW THIS WAS PREMEDITATED AND I WAS GOING TO BE GIVEN A HARD TIME. He asked me how can he help me mind you I just had spoke to him yesterday as well so he knows the issue he continues to say that the bumper is normal that happen (ON A PRECERTIFIED VEHICLE) I didn't argue I said ok what about my door he say we have to see if it happen here mind you I only had my car for 2 days and I have message I sent to JAMES AND CONSUMER affairs about this it literally just need to be buffed and obviously it couldn't be me a door takes more then 2 days to paint so now I said you can look but obviously that doesn't make sence now the door button and window seal I had an appointment today to get this fixed he tells me he has no loaner they are going to order the piece and call me when it arrives I asked JAMES THIS yesterday so why waiste time I Just want MY CAR FIXED SO I CAN LEAVE WITH MY VEHICLE IN THE CONDITIONS I THOUGHT I PURCHASED IT AND BE ON MY WAY! I am going to get my door button fixed and seal but any other services that need to be done I will use my warranty in another infiniti they will never make another dollar off of me Terrible service they don't care about customers nomore only about the money! More

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Thanks everything was solved. The process is always fair and no pressure. Have recommended family and friends to them and they feel the same way and no pressure. Have recommended family and friends to them and they feel the same way More

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I have experienced superior service with Phil Occhino my service rep and James McNally Service Manager at Fette. I switched my service from Ramsey Infinti to Fette due to these two individuals moving to Fet service rep and James McNally Service Manager at Fette. I switched my service from Ramsey Infinti to Fette due to these two individuals moving to Fette. I’ve owned my infinti for some time, it’s an oldie but goodie! I will continue to take the trip from Warwick NY to Clifton NJ! Well worth the trip!! I have confidence in the quality of service. These two individuals go above and beyond ! More

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I enjoy coming to fette infinite to get my car serviced I will not go anywhere else they don't have you sitting for long hours they tell you what you but needs to be done they send you an email or text and l will not go anywhere else they don't have you sitting for long hours they tell you what you but needs to be done they send you an email or text and let you know what needs to be done if you want to get it done or not they don't try to pressure you into it get anything else done it's all up to you I will recommend them to everyone More

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