James Main | Page 14

The buying experience was enjoyable and the Service Dept personal is very attentive during my maintenance visits. I drive in from Ft Worth (2 1/2hr approx drive) and I do call ahead and they have been Great personal is very attentive during my maintenance visits. I drive in from Ft Worth (2 1/2hr approx drive) and I do call ahead and they have been Great. More

by ELECMMM Verified Customer Verified Customer

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Service was excellent! Was there to make a duplicate key, but since the key had a chip it took over 30 minutes. Unfortunately, I had my dog with me, so we stayed outside most of the time and it was COLD! I w but since the key had a chip it took over 30 minutes. Unfortunately, I had my dog with me, so we stayed outside most of the time and it was COLD! I was offered by 2 of your customer service specialists to come inside with my dog. That was great! More

by DALLEN16 Verified Customer Verified Customer

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Rene from sales , Jose from finance and Jared in Accessories made everything happen! Please go and talk to them. Cheers! I’m a repeat customer so they took care of me very well :) Accessories made everything happen! Please go and talk to them. Cheers! I’m a repeat customer so they took care of me very well :) More

by ANILM2021 Verified Customer Verified Customer

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I have always had a good experience with this dealer and this Dept. Thank you for good service. Prices are always comparable to other businesses doing same type of service. this Dept. Thank you for good service. Prices are always comparable to other businesses doing same type of service. More

by FIVEDOGS207 Verified Customer Verified Customer

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The service was really good and the personnel were all great to work with. Great service by great employees. I will come again for sure. great to work with. Great service by great employees. I will come again for sure. More

by RC Verified Customer Verified Customer

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Very good care. The waiting room and bathroom are nice and clean. We do, however, miss the good coffee. We will look forward to our next visit. and clean. We do, however, miss the good coffee. We will look forward to our next visit. More

by JPWILDCOW Verified Customer Verified Customer

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Such a great dealership! Quick Lane Advisor Martin was outstanding. Very personable and kind. He definitely went the extra mile to help me out and make sure I was taken care of. Bought my car here after h outstanding. Very personable and kind. He definitely went the extra mile to help me out and make sure I was taken care of. Bought my car here after hurricane Harvey in Houston..now I live locally and will continue my relationship with Mac Haik. More

by DOTVIC83 Verified Customer Verified Customer

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Very helpful, they at first said they couldn’t get to that day, Anca insisted and they did. We think very highly and when we need another vehicle, this is where we will go first! that day, Anca insisted and they did. We think very highly and when we need another vehicle, this is where we will go first! More

by MIKETHOMAS919 Verified Customer Verified Customer

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I appreciate your friendly staff who are informative and effective in assessing the needs for my Ford Escape: oil change, rotation of tires & follow up service for checking tire pressure. effective in assessing the needs for my Ford Escape: oil change, rotation of tires & follow up service for checking tire pressure. More

by REHABNURSIE Verified Customer Verified Customer

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In Feb of 2020, I installed some Whiteline springs on my Focus RS. During this installation we somehow messed up the top hat on the driver side front. Due to this, the strut would make a clanking sound when Focus RS. During this installation we somehow messed up the top hat on the driver side front. Due to this, the strut would make a clanking sound when going slowly over rough terrain. . After two different attempts to get it fixed, they didn’t have the part and then the part went missing. Monday, I get a call and am told they found the part and are ready to install it. I bring it down the next day and wait. I am told by 3 that they will not be able to complete the work today but if I leave it overnight they can start on it. I am also told they mechanic who is scheduled to work on it has been pulled into meetings all day and that is why is taking so long. They offer me a ride home and say they will call me in the morning. The next day I do not get any call in the morning. I call around 1pm and am told that they are now working on it. Around 3pm they finally call me and let me know its complete. I drive down and pay the fees and notice they reduced price on the parts. Did some of my own research and installed some Whiteline Endlinks to see if that would help. It got better but not fully. I decide to take it to a specialist to look into the clunking. They remove my Hood cowl, windshield wipers and my Strut bar and notice that my front left (Driver side) strut center bolt is loose and the cable is tied around it. I call Ford and tow it to them. I get a call that explains they are covering the replacement. They hope to have it ready by sat but it could be Monday morning or afternoon. I get a call Monday that its done. I drive down on my lunch break from work. I work around 20-25miles from this location. 1st thing I notice is my car is covered in a sticky substance, guessing this is tree sap. I go inside and get my keys and thank them for taking care of the issue. I start driving down the freeway and go to turn on my windshield wipers and realize they are not there. I look in the back seat and see my strut bar, wipers and cowl. I finish my 20mile drive to work and pop the hood. I notice that my right side cable is not plugged in and that one of the left front side Strut bolts is loose. I have to go to work so, I go inside and finish my shift. Afterwork, I then slowly drive my car to my friend's house to see if we can reinstall everything. I start to unthread the loose bolt with my hand and hear something hit the floor. I look and it’s the nut and notice the bolt I am holding is now fully loose. Knowing that this requires a new top hat and due to the issue I had when doing this myself. I get the car towed, again. The next morning I called Quick Lane and they informed me my car is there and are talking with the manager. The manager calls and tells me they will start working on what this will cost. I complain and he says he will go talk with the Service Director. I talk to both of them and they both say they will not work on the car. So basically they are calling me a liar and I damaged my car to just bring it back to get it worked on again. I was never informed that they would not put the stock parts back on the car that were taken off to verify the issue and was told the car was good to go. If they had informed me, I would have asked for them to put the parts back on before leaving the lot. But again, I did not notice this till 10miles away. I get aftermarket parts, however nothing they are working on is aftermarket. This is all stock parts and it’s a bad top hat or when installing something went wrong. I even said I just want it fixed and will pay for the it at this point. They inform me that this is not something they will work on and to come get my car. So I am in the process of looking to get it towed from their location to another so I do not cause more damage to the new strut. Hope this experience helps you with making your decision to bring your car to them. More

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