Jake Johnson

DO NOT PURCHASE A VEHICLE FROM HERE! !!!!!!!!!!!!!!!!!!! We purchased a used vehicle a week ago. NEVER AGAIN will I go here, and I highly recommend you find another dealership. We were p !!!!!!!!!!!!!!!!!!! We purchased a used vehicle a week ago. NEVER AGAIN will I go here, and I highly recommend you find another dealership. We were presented with the "Low Jack", NOT an option feature, that they tried to make sound good, something I will never activate or use, but in the end cost $1,055. On TOP of this issue, we went to finalize the paperwork in the New Car department, I believe "Ben" assisted us. He presented some additional service agreement options, to which I CLEARLY declined the bronze package. He proceeded to put the Bronze package on our agreement. He then kept talking about his kids and his family to distract us and kept shoving papers in our face to sign, sign, sign. By this time we had been there almost 5 hours so we did not read everything in full (bad mistake). We were not given copies of anything that day (sat) but when we went to pick up the car Monday, we asked for copies. I went home to discover 1. He added the bronze package for $356.00 2. The "Low Jack" aka Theft Limited Warranty was $1,055!!!! I spent the last week on the phone with the 3rd party and the dealership trying to cancel this. Jake Johnson SAID IT'S NOT AN OPTION. This is something I will not even activate but cost me $1,055!!!! According to Texas DTPA, this is an option. VERY disappointing as this was my 22 year old son's first car purchase. I highly recommend READING EVERYTHING, QUESTIONING THEM ABOUT EVERYTHING. ULTIMATELY SHOPPING SOMEWHERE ELSE. More

Helpful 1

Report | Print

Dustin and Jake were able to get me approved for a car when I thought that wasn’t even possible for a first-time buyer! It’s better than I could ever imagine, and I’m beyond happy!! when I thought that wasn’t even possible for a first-time buyer! It’s better than I could ever imagine, and I’m beyond happy!! More

Helpful 0

Report | Print

He responded to my email asking me call him in regards to my concern. We spoke once on the phone. Said he would get with service dept. about making repairs and I never heard back. I never received a call bac my concern. We spoke once on the phone. Said he would get with service dept. about making repairs and I never heard back. I never received a call back from Jake or anyone else in the service department. I sent Jake a follow up email asking for updates or a resolution and never received a response. More

Helpful 0

Report | Print

Great experience , bought a car at a great price , great salesman ! Would definitely recommend ! Easy , quick and very quick ! In and out in no time ! salesman ! Would definitely recommend ! Easy , quick and very quick ! In and out in no time ! More

Helpful 0

Report | Print

Pre-owned Odyssey Abigail was a great salesperson! Very friendly and responsive. She was never pushy and after we first saw the pre-owned Odyssey we went to look at n Abigail was a great salesperson! Very friendly and responsive. She was never pushy and after we first saw the pre-owned Odyssey we went to look at new Odysseys at other dealerships. We stayed in contact. I appreciate that she text us with photos and details directly from her phone and not an automated computer text system. Made the process efficient and much less hassle than other dealerships. Jake was helpful as well and has promised to get me all weather mats since the jump seat was not immediately available at purchase. The only downside was not having the jump seat nor mats when I drove home. However Jake gave me written documentation and assured me I would get them soon. Dominic was very professional and despite some initial miscommunication between him and sales on what I wanted in the extended warranty; he made it right and had a great attitude. Having to wait on some parts is disappointing, but the people made up for it. More

Helpful 0

Report | Print

Great service Despite the weather I was promptly greeted, I knew the vehicle I was looking for. Octavia Ward was my salesman and he did a great job to get me into t Despite the weather I was promptly greeted, I knew the vehicle I was looking for. Octavia Ward was my salesman and he did a great job to get me into the car I wanted. I’m very happy so far! More

Helpful 0

Report | Print

Great experience Had a great ,fast and fun experience buying a car with this guy .i would highly recommend buying a vehicle here .very easy spot to find .in and out in Had a great ,fast and fun experience buying a car with this guy .i would highly recommend buying a vehicle here .very easy spot to find .in and out in no time .thanks Octavia ward . More

Helpful 0

Report | Print

Was very pleased with my service. They were very attentive to my needs and upfront about what was wrong and how it would be fixed. attentive to my needs and upfront about what was wrong and how it would be fixed. More

Helpful 0

Report | Print

Awesome experience with Joe Guerrero. Easiest car buying experience I ever had. All of management and finance guys were a breeze as well. No pressure experience I ever had. All of management and finance guys were a breeze as well. No pressure More

Helpful 0

Report | Print

Great vehicle buying experience Great experience buying a 2019 Civic Hatchback! Worked mostly with Ralph Posada who was very knowledgeable and extremely helpful—he made our experien Great experience buying a 2019 Civic Hatchback! Worked mostly with Ralph Posada who was very knowledgeable and extremely helpful—he made our experience the best car purchase we’ve ever made! I highly recommend him as your salesman. He worked hard, even after the sale, to make sure we were satisfied with our purchase The entire team at the dealership was very friendly and most helpful. Carlos Balderas also helped us when Ralph was taking an appointment and should be the second salesman you look for if Ralph is off for the day—very knowledgeable. More

Helpful 0

Report | Print