Jake Blomquist | Page 5

Flew all the way from Ohio and drove home impressed First I'll sum it up by saying if you live in the Minnesota area and surrounding states I would make sure Lexus of Wayzata is your first place to stop First I'll sum it up by saying if you live in the Minnesota area and surrounding states I would make sure Lexus of Wayzata is your first place to stop while looking for a new or used Lexus. I just flew from Ohio to Lexus of Wayzata to purchase a new 2014 ES 350 Ultra Luxury w/Mark Levinson vehicle after looking all across the eastern United States for this particular vehicle that I wanted. Jake Blomquist was my salesman and I have bought a few cars over the years and he was by far the best salesman I have encountered yet. Professional, knowledgeable, accessible and even came in on his day off to finalize the deal as I could only fly in on a certain day. He also set it up for Kirby Walberg the lot manager to pick me up at a hotel in a new Lexus LS after flying in to the airport. Folks this is customer service at its highest level and the reason I came here instead of flying to south Florida for a vehicle that I was also interested in. Charlie Bloomer the new car manager had several discussions and emails with me during the buying process and was very fair and professional with our negotiations. He even made sure that my requested Expel paint protection was applied with short notice prior to my arrival. I know Charlie was busy on my arrival at the dealership but he still found time to speak with me and make me feel welcome. Thanks Charlie. Brian Itman the business manager went over all my paperwork in quick fashion with a great attitude and didn't try the normal pressured sales tactics reference the extended warranty, etc. Karen Trapp the vehicle delivery coordinator went over the vehicle with me and showed me everything I needed learn about my new vehicle. Karen thanks for your patience as I appreciated it. Also while waiting on a couple things to get finalized I spoke with New Car Salesman Bob Skinner and it was good talking and meeting Bob also. I also met longtime diagnostic specialist Steve Geil who made some adjustments to the paint protection film on my driver side outside mirror. Steve thanks for making those adjustments quickly. I don't usually write reviews but this dealership and these folks went out of their way to make this car buying experience one I won't forget. The only regret I have is that this dealership isn't closer to Ohio. Thanks again everyone, I know being in the service industry sometimes your not thanked enough but you guys didn't just sell a car you really showed me and my family that the employees at Lexus of Wayzata sell customer service. More

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GX 460 This was my first new Lexus after owning new Mercedes, Porsche, Volvo and many others. My experience with my salesperson Jake Blomquist was fantastic. This was my first new Lexus after owning new Mercedes, Porsche, Volvo and many others. My experience with my salesperson Jake Blomquist was fantastic. I was owed a few accessories from the dealer that did not come standard (trailer hitch and heated seats) and my experience with the service department was outstanding as well. The delivery specialist Boris was competent and patient with every question no matter how simple or complicated. I would highly recommend my salesperson Jake and this dealership to everyone. As my wife lives and breathes based on reviews, it was important for me to share my great experience. More

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Jake and Charlie Bloomer made sure I had a great experience selecting the best car for me. They let me drive as many vehicles as I wanted so I could compare the choices. Having a car to drive for experience selecting the best car for me. They let me drive as many vehicles as I wanted so I could compare the choices. Having a car to drive for a weekend helped me decide which one I wanted. Jake arranged for a smooth paperwork process and an immediate briefing of the car. Jake has also followed up after the purchase to make sure things are going well. The service has been excellent. More

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