Jacqueline Larson | Page 2

Second car purchase with Jackie. Smooth and easy. Promptly provided pricing and equipment information on three vehicles and helped us make the best selection. It took some time fo Smooth and easy. Promptly provided pricing and equipment information on three vehicles and helped us make the best selection. It took some time for us to decide but Jackie didn’t rush us. Another good experience with Honda of Kirkland. More

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Jacqueline Larson was great! Contacted me immediately when I expressed an interest in the car, made sure it was still available when we knew we were on the way to the dealership Contacted me immediately when I expressed an interest in the car, made sure it was still available when we knew we were on the way to the dealership, and even gave us snacks (we were there over lunch time)! We were purchasing a used Subaru, so she wouldn't have been as familiar with it as with a Honda, but knew plenty. She used to live near where we do, so she realized the distance we had to come. Barbara in Finance was great, too. We never felt like anyone was rushing us. More

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Jacqueline Larson was great, we told her what we wanted and she didn't try to change our minds but offered a perfect fit and the process was quick and easy! A real pleasure to work with, Susan and Roseanna and she didn't try to change our minds but offered a perfect fit and the process was quick and easy! A real pleasure to work with, Susan and Roseanna Rodman More

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I leased a new CR-V Sport Touring Hybrid and the leasing process was easy and smooth. Jaqueline Larson made the whole experience pleasant. I couldn't be happier with the car or the process. process was easy and smooth. Jaqueline Larson made the whole experience pleasant. I couldn't be happier with the car or the process. More

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Purchase Experience was 5 star. Very helpful and demonstrated a high degree of integrity. Especially commendable in the aggressive 2022 market. In contrast, service experience has Very helpful and demonstrated a high degree of integrity. Especially commendable in the aggressive 2022 market. In contrast, service experience has been dismal. Maybe this is a reflection of the overarching issue all companies are having retaining employees, but the level of communication from the service techs has been 1 star. In two encounters over the last 6 months, my experiences include: First Visit: False promises about when my car will be ready, ( to the tune of two days late for what was to have been a 1 day recall project), lack of communicating regarding these delays( which if communicated to me would have been no issue.) Not returning my calls or texts about when my car would be done. Performing work I did not authorize ( doing a service call when I was in for recall fix only) . 2nd experience: Failing to call me with a quote and then doing the work as if they had authorization. Failing to return my calls or texts once I let them know I had concerns about the issues above. In general, even beyond those experiences noted above that didn't go exactly as I would have liked, when I called to get an appointment this last visit , I was told they were booked up for two months. They were gracious enough to fit me in earlier ( Thank you) but seriously, Two Months? Who can wait two months to get their car fixed? It feels like things just need to get " tuned up" , excuse the pun, in the service dept. Develop stronger processes for notifying customers and documenting them , not counting on a tech to reach out to "their" clients. In the end, the Dealership and Service Dept. needs to be the ones responsible to get the communication right. Get enough employees to do justice to the customers who's trust you won by being a great sales team. More

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Jackie and the team was very accommodating, patient and caring. Jackie took extra time to make I was comfortable with my purchase! caring. Jackie took extra time to make I was comfortable with my purchase! More

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Jacque was kind, pleasant to work with, answered all of our questions, and quickly addressed one of our concerns. She did NOT pressure us in any way, which was quite welcoming. Thank you Jacque. our questions, and quickly addressed one of our concerns. She did NOT pressure us in any way, which was quite welcoming. Thank you Jacque. More

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Very happy and satisfied working with Jacque and Honda of Kirkland in purchasing our first car in the US. The entire buying process was smooth and special thanks to Jacque who made sure I had all the informa Kirkland in purchasing our first car in the US. The entire buying process was smooth and special thanks to Jacque who made sure I had all the information which helped in deciding my car. I would definitely recommend Honda of Kirkland and Jacque as sales person to our friends looking for car purchase. Thank you! More

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This has been our 3rd time working with Jacque and like always, it has been an absolute joy and easy process. She is very precise and helps us to get what we need. Will always go back to see her when we ne always, it has been an absolute joy and easy process. She is very precise and helps us to get what we need. Will always go back to see her when we need another vehicle! More

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Went out of their way making me comfortable in the process. Kudos to Jacquie in particular. She ably accommodated an illiterate (IT wise) dinosaur with good humor making my entire experience the best. process. Kudos to Jacquie in particular. She ably accommodated an illiterate (IT wise) dinosaur with good humor making my entire experience the best. Thanks. More

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