Jacob Burns | Page 10

Jacob and Eddie were amazing to work with. Very good customer service at Volvo Silver Spring. The car buying process was quick and easy because of their assistance. Would 100% recommend workin Very good customer service at Volvo Silver Spring. The car buying process was quick and easy because of their assistance. Would 100% recommend working with them! More

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Very responsive team of professionals! Easy to work with. Huge help with technical issues associated with Google assistant. with. Huge help with technical issues associated with Google assistant. More

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We drove down to MD from NY for a specific model of Volvo. Jacob was incredibly helpful in finding out all the details on the vehicle, as well as managing the logistics of registering the vehicle out o Volvo. Jacob was incredibly helpful in finding out all the details on the vehicle, as well as managing the logistics of registering the vehicle out of state. We left with our new car feeling confident that we had a quality vehicle, and a trusted salesman. Thank you, Jacob! More

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Communication 100%Response to email txt WowEasy to work Communication 100% Response to email txt Wow Easy to work 👍 Amazing sales great people👏 Thank you for easy transaction Communication 100% Response to email txt Wow Easy to work 👍 Amazing sales great people👏 Thank you for easy transaction More

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Jacob was very helpful when picking out my first car and letting me test drive any of the cars I wanted. He answered any questions I had and made the experience smooth and easy! letting me test drive any of the cars I wanted. He answered any questions I had and made the experience smooth and easy! More

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Amazing service with dedicated and hard working salespersons. Jacob provided us the most impressive car buying experience from the beginning and the end. Even after the puchase, he supported us to salespersons. Jacob provided us the most impressive car buying experience from the beginning and the end. Even after the puchase, he supported us to get the right service. More

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Customer service was worth the drive from the very beginning of my interest. Jacob Burns did not pressure me. He stayed in contact even though I was on the fence with buying another Volvo because of p beginning of my interest. Jacob Burns did not pressure me. He stayed in contact even though I was on the fence with buying another Volvo because of poor service from Don Beyer staff in Sterling, VA. They tarnished the name of Volvo with their haughty old school BS- take it or leave it mentality. Jacob's ability to keep me interested in another Volvo is the only reason I am returning. His manager made my day from the beginning with the assurance they will make me happy and my drive would be worth it and they did. Even financial person was clear and closed with excellent advice. Driving from Virginia to Maryland was worth the drive. Silver Spring Volvo should be the model on how to retain Volvo customers. No pressure, no hard selling, just like excellent customer service use to be. Volvo corporate should use this store as a model. I don't brag about Luke warm service, they truly exercised quality. Best of luck you gals and guys, more importantly- God bless and Happy New year! More

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José and the entire service team is outstanding. They took my vehicle immediately when I arrived. They had me in and out for scheduled service in under two hours. Plenty of space to work and relax while took my vehicle immediately when I arrived. They had me in and out for scheduled service in under two hours. Plenty of space to work and relax while waiting for service More

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Jacob Burns was terrific. He was knowledgeable, accommodating and very easy to work with to find the right car for our needs. We would definitely come to him again. Wyman, the business manager, w accommodating and very easy to work with to find the right car for our needs. We would definitely come to him again. Wyman, the business manager, was terrific…again, knowledgeable and thorough. Jose’, maintenance department, was so very knowledgeable and willing to explain the car. My husband has dealt with this dealership since it’s beginning and driven Volvos; this is my first Volvo. More

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Recently purchased a CPO vehicle from this dealership and although the transaction went smoothly, I felt that the agent that I dealt with was not the most attentive. For example, he didn’t ensure that all th although the transaction went smoothly, I felt that the agent that I dealt with was not the most attentive. For example, he didn’t ensure that all things were running properly/updated on the vehicle (internet/modem connection) and within days of having the vehicle, both key fobs gave a low battery warning. He also rushed through our scheduled follow-up tutorial of the popular features on the vehicle to attend to a new set of clients, which I would understand if I had popped up unexpectedly…BUT I contacted him days prior to give him advance notice that I would be coming. Additionally, he cut the test drive shorter than ANY test drive I had previously experienced but thankfully I had previously test driven the exact model I was in the market to purchase. Thankfully, another senior sales agent, Eddie, was extremely helpful and graciously stepped in to help smooth things out on the day I returned for a follow-up tutorial of the features of the vehicle. Overall, I would rate this dealership a 4/4.5 while giving the agent I worked with a solid 3. More

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