Jacob Agin | Page 11

Jacob is a "Customer Service Rock Star" Jacob not only got me the best price, but in order to earn my business he drove the Range Rover to my home so my wife could see it and experience it r Jacob not only got me the best price, but in order to earn my business he drove the Range Rover to my home so my wife could see it and experience it right outside our front door. Then when it came time to take delivery, I could not make it to the dealership, so Jacob did the obvious (at least to him), he drove the Range Rover to my houme and we did all the paperwork in 5 minutes while sitting at my kitchen counter. Easy to see why, I call Jacob a "Customer Service Rock Star" More

Helpful 0

Report | Print

Quick, Easy, Straight to Point Shopping for a car there was so easy. No pressure, no haggling, no annoying salesperson. Once I decided what I wanted, I told Jacob, my sales person, Shopping for a car there was so easy. No pressure, no haggling, no annoying salesperson. Once I decided what I wanted, I told Jacob, my sales person, give me you best deal, no bantering back and forth. If I don’t like it, I walk. Jacob went to bat for me and hit a home run. They have a great team and an awesome manager. I would recommend this dealership to anyone looking for a Land Rover. Great job Jacob. More

Helpful 1

Report | Print

Extraordinary Car Dealership experience Our first contact with Jacob Agin was outside the front door of this dealership. My thought was, “Here we go. Another salesperson preying on us.” We Our first contact with Jacob Agin was outside the front door of this dealership. My thought was, “Here we go. Another salesperson preying on us.” We were truly in looking mode, followed by information gathering, and it was late Saturday afternoon. Jacob was a true professional and within a few minutes, I sensed he was really listening to what we were interested in accomplishing. He guided us through the process, answering questions, pointing out comparisons. We left with a “hold” on a vehicle. That left us with the weekend to think about it. When we returned on Monday, we made an alternate choice, that had the “Wow” factor we were looking for. We were thrilled; Jacob went into “Complete the Deal” mode. Jaime Amoroso smoothly presented the final numbers and a deal was done. We felt the dealership was helpful and was truly interested in making us feel well taken care of. We will return, and recommend them to others. More

Helpful 0

Report | Print

Great service and experience! We wanted a specific car and the team was able to locate what we were looking for at a fair price. They were very professional and had the car availa We wanted a specific car and the team was able to locate what we were looking for at a fair price. They were very professional and had the car available to us in a very timely manner. More

Helpful 0

Report | Print

Great experience!! We just bought a new vehicle from Jacob. He was amazing to work with! Everyone we came in contact with at this dealership was super friendly and helpf We just bought a new vehicle from Jacob. He was amazing to work with! Everyone we came in contact with at this dealership was super friendly and helpful and went above and beyond our expectations. We will definitely be back. More

Helpful 0

Report | Print

Top Rate! Was one of the best experiences buying a new car. Our Salesman, Jacob Agin, went the extra mile to make sure we found the Range Rover we were looking Was one of the best experiences buying a new car. Our Salesman, Jacob Agin, went the extra mile to make sure we found the Range Rover we were looking for. Looking forward to a long and lasting relationship with Land Rover Naples! More

Helpful 0

Report | Print

Discovery sport I had a great experience getting my car at Naples Land Rover, they went above and beyond to give me the car I wanted at my price range, I had a great experience getting my car at Naples Land Rover, they went above and beyond to give me the car I wanted at my price range, More

Helpful 0

Report | Print

Excellent Customer Service I first contacted Mr. Agin about a vehicle listed for sale online. Unfortunately, the vehicle was no longer at the dealership and had been shipped off I first contacted Mr. Agin about a vehicle listed for sale online. Unfortunately, the vehicle was no longer at the dealership and had been shipped off the lot to be sold. After hearing about my interest in the car and speaking with him only twice, Mr. Agin called me the next day to let me know he was having the vehicle shipped back to Naples Luxury Imports so I could see it. When I arrived at the dealership, I was greeted promptly by Mr. Agin, who was very knowledgeable about the particular vehicle I was interested in. He always had answers to my questions about the car despite the fact that this vehicle is not frequently sold at the dealership (Dodge Charger Hellcat). The sales experience with Mr. Agin was like none I had ever experienced at any other dealer. Mr. Agin’s friendly personality and up-front honesty speaks volumes towards his character as a salesman. At no point did I get the impression that I was being told what I wanted to hear, simply because I wanted to purchase the vehicle (as is common with other dealerships). I felt confident that I knew exactly what I was purchasing was the right fit for me thanks to Mr. Agin. Once the deal was finalized, I was walked to Mr. Henkel’s office to complete the paperwork. I felt as though Mr. Henkel was a good friend, as he told me exactly what was offered through the dealership in regards to extended warranties, and did not feel I was being pressured into making an additional purchase after the fact, as is common with many other dealerships. I completed the paperwork with Mr. Henkel promptly and was into my new vehicle within 10 minutes of finalizing the deal. After purchasing the vehicle, I received a follow-up call from Mr. Agin the next day to see how I liked the car and if there was anything else I needed. Again, a minor detail frequently overlooked by other dealerships. Overall, my experience with Jacob Agin and Lynn Henkel at Naples Luxury Imports was exceptional! From the time I originally inquired about my car to the time I drove it off the lot, I was treated as family rather than just another customer. I highly recommend Naples Luxury Imports and its staff to anyone looking to purchase a new vehicle and will absolutley be a returning customer in the future. More

Helpful 0

Report | Print

Great dealership with a fantastic staff. I came to the dealership knowing what I wanted and how I wanted the deal to be made. Jacob ensured that everything was smooth and easy. I came to the dealership knowing what I wanted and how I wanted the deal to be made. Jacob ensured that everything was smooth and easy. More

Helpful 0

Report | Print

Great Service on 1st Gen. New Vehicle From my very first phone call inquiring about when the dealership expected to have an I-Pace to see in person, Jacob was great. He kept me updated an From my very first phone call inquiring about when the dealership expected to have an I-Pace to see in person, Jacob was great. He kept me updated and informed every step of the way. He called me immediately when they were scheduling the first round of test drives and having attended the training in California, was a knowledgeable and enthusiastic salesman to do the test drive with. We never felt any pressure from Jacob, only excitement. If he didn't know the answer to something, he found out on the spot. He is a good listener and follows up on what he hears you say. He immediately got us all the details on what was coming in, we found the perfect one and we are officially the first Naples Jaguar I-Pace on the road. I would call Jacob again in a heartbeat and would gladly refer people to work with him as well. And Jaguar's first step into the Electric Vehicle ring? Outstanding! More

Helpful 0

Report | Print