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Jack Coco Sr.
Refer Me
427 Reviews
Being a husband & a father of 6 grown children, I am able to relate to all types of car buyers. My quote is "been there, did that".
Read moreDealership Experience
8 yrs, 2 mos
Industry Experience
8 yrs, 2 mos
Specialties & Trainings
Excellent customer service and management skills in all aspects of retail & service industries
427 Reviews
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427 Reviews of Jack Coco Sr.
June 19, 2017
Jackie’s demeanor feels like dealing with a friend ! After my 14 year old Mazda started failing I knew I wanted to purchase a Hyundai Elantra and solicited quotes from multiple dealers in the Baltimore a After my 14 year old Mazda started failing I knew I wanted to purchase a Hyundai Elantra and solicited quotes from multiple dealers in the Baltimore area. As opposed to other dealers I solicited quotes from who I asked in my emails that I not be spammed with calls and texts as I can’t take personal calls at work, Jackie Coco respected that and worked with my schedule . From the start I noticed that Jackie’s demeanor makes you feel as if you are buying a car from a friend and not the stereotypical car salesman –perhaps found at other dealers .His is very pleasant, so genuine ,patient and provides the best customer service for the entire process –with no pressure . Jackie really understood my needs and my budget and I was able to get a fair price and found the entire process at the Towson location very pleasant. No rush, hassle or pressure tactics. They really do work for & with you. Jackie even spent extra time after the sale patiently showing me the ins and outs of the features .He even took another test drive to get me familiar and make sure I was comfortable before driving off –that is real customer service ! More
by Mark Kravetz
Helpful 
June 11, 2017
My experience I was greeted in a timely manner and was taken to test drive the car that I wanted soon after. All of the features were explained to me and set up whi I was greeted in a timely manner and was taken to test drive the car that I wanted soon after. All of the features were explained to me and set up while I was in the dealership. The buying process did take some time, but it was a big purchase for me and I wanted to make sure that I understood everything. Overall a very good experience, and I am happy with my car. More
by Jenninfer
Verified CustomerOther Employees Tagged: Ibrahim Kassim
May 28, 2017
Great experience buying my first car!! This was my first time buying a new car and heritage Hyundai Towson made this a smooth and pleasant experience. Mike Reeger, manager gave me an excell This was my first time buying a new car and heritage Hyundai Towson made this a smooth and pleasant experience. Mike Reeger, manager gave me an excellent price and worked within my budget. My salesman Jackie. Coco explained everything thoroughly and carefully and answered all of my questions. I am definitely recommending to family and friends who are looking to buy new cars. More
by Rachel B
Other Employees Tagged: Mike Reeger
May 26, 2017
Turning A Situation into a Positive Opportunity We unexpected had our family vehicle experience a full engine failure while driving home from DC. Out of nowhere we suddenly needed to purchase a new We unexpected had our family vehicle experience a full engine failure while driving home from DC. Out of nowhere we suddenly needed to purchase a new vehicle and same day at that. Heritage took great care of us and actually helped up get into a brand new vehicle the first for our home. What was an originally stressful and unexpected situation quickly turned into an exciting blessing and opportunity. Thanks to all the staff but especially Jack who did everything to make our experience a good one. We love our new car and will probably return to heritage for our next(and hopefully planned) purchase! More
by aavery.baltimorecpp
May 24, 2017
5 Star Dealership Great customer service. Great facility. Would highly recommend if you have poor credit. Nothing but positive things to say about this dealership. I di Great customer service. Great facility. Would highly recommend if you have poor credit. Nothing but positive things to say about this dealership. I did not feel pressured and I'm in love with my purchase. More
by jharp101
Other Employees Tagged: John M & Janelle (Finance Rep)
May 12, 2017
Awesome Experience ! Same Day Delivery. I was impressed by the way the entire process was handled from start to end. I went in the morning to Heritage Hyundai. I was not sure whether I shoul I was impressed by the way the entire process was handled from start to end. I went in the morning to Heritage Hyundai. I was not sure whether I should buy Hyundai Accent Hatchback car. Mr. Jack Coco Sr. was able to answer all my queries,gave me a test drive and was able to arrange the car color of my choice. He also completed all the process/paperwork for delivery from start to end. I am very comfortable driving this car since 2 weeks. The staff handled all the process in highly professional manner. I would definitely recommend Heritage Hyundai for anyone who are interested in buying a car. More
by tushar.arsekar
May 12, 2017
Best Car Buying experience I have ever had. The team of: Jason Sponseller, (General Manager), Jackie Coco, (Sales) and Latonya Fowlkes, (Finance) were great to work experience I have ever had. The team of: Jason Sponseller, (General Manager), Jackie Coco, (Sales) and Latonya Fowlkes, (Finance) were great to work with. Everyone was very clear and understandable and did their best to make me feel comfortable. Everyone had quick answers to questions. I feel that I paid a very fair price for the vehicle. I felt they went out of their way to make sure I was treated fairly and got quick service. Seemed as they understood my needs and were able to fulfill. I will probably never buy another vehicle form anywhere other than Heritage Auto Group and Mile one. More
by bobbypressman
Other Employees Tagged: La Toya Fowlkes, Jason Sponseller
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