JT Tibbits | Page 56

New f250 making weird noises I brought my truck in for service to find out why it was making noises that were similar to exhaust leaks. The service department couldn't figure out I brought my truck in for service to find out why it was making noises that were similar to exhaust leaks. The service department couldn't figure out what it was. Having less than a thousand miles on the od was quite upsetting. Even though it's still an issue they entertained every question or request I had. More

by CHAMPRSLLC Verified Customer Verified Customer

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Gary in the Body Shop took great care of my 2018 F150 Lariat I gave the rating because Gary in the body shop ordered accessories for my 2018 F150 Lariat truck and the parts came in quick and the body shop did a I gave the rating because Gary in the body shop ordered accessories for my 2018 F150 Lariat truck and the parts came in quick and the body shop did a great job putting my fender flares on. Metro Ford prices were less expensive than other body shops or truck accessories dealers. Paul in the body shop did the work on my truck and then washed it for me and came out and talked to me and explained what he had done and how they were attached. This made me feel like part of the ford family. Then on top of that, General Manager Bill Thorpe came to talk to me to make sure I was happy with my experience from the body shop. Again feeling like part of a big family at Metro Ford. More

by railroadprince Verified Customer Verified Customer

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Friendly staff, car somewhat disappointing I was looking for a used car under $10K with under 40K miles. After visiting CARMAX and Wedekind Motors and finding no cars meeting my needs, I took I was looking for a used car under $10K with under 40K miles. After visiting CARMAX and Wedekind Motors and finding no cars meeting my needs, I took a chance on the Metro Ford dealership and found an attractive gray used Ford Fiesta sedan with only 25K miles that looked intriguing. Victoria set me up with Vince (who quickly arranged a test drive). The car space seemed a bit tight, but it handled well, felt like new, and the attractive price was compelling. So I decided to buy the vehicle right away. While the car price was under $10K, my full cost (after extended warranty, undercoating, and taxes) was around $13K. JT was helpful with the financing and add-ons, but I felt I paid a little bit too much for the vehicle. Nevertheless, I felt reasonably satisfied with my purchase on that Saturday of Memorial Day weekend, and I was looking forward to picking up the vehicle on the following Tuesday. Unfortunately, I wish I'd done my homework on the Ford Fiesta before committing to purchase one. I belatedly checked out some reviews on the web and was sorry to discover that it ranks low on reliability and seating space. There are plenty of subcompact cars with rankings better than the Fiesta (e.g. Honda Fit, Chevy Sonic, etc.). I mentioned my buyer's remorse to Vince when completing the paperwork on Tuesday night. I tried to find out if I had any options for backing out of the deal, but empathy from Vince and Victoria was somewhat lacking. They were polite and friendly (and generous with bottled water during my visits), but failed to volunteer any alternative suggestions (e.g. switching to a new Ford Focus, etc.). I should've been more assertive, but I politely let the disappointing sale come to its conclusion. In retrospect, I should have gone home after the initial test drive and given myself more time to decide objectively whether or not the Ford Fiesta sedan was the right vehicle for me. I'm absolutely certain that I would NOT have purchased the car after reading its lukewarm reviews, but it's my fault for jumping the gun. I do wish that Vince had shown me some other cars to give me a better frame of reference, but I must admit that the used Ford Fiesta looked good on the sales lot (mostly due to price), so I allowed my tunnel vision to lead me into an ill-advised premature purchase. Now that I've owned this car and driven it around for a few days, it's starting to grow on me. While the Fiesta is a disappointment relative to most of its subcompact competitors, it is a significant improvement over my old rusted out 2000 Saturn SC1 with 150,000 miles and AC problems. It's nice to drive a relatively new vehicle with good AC and decent acceleration. I'm still struggling to get in and out of the front seat (due to an extremely short front door that makes me feel like I'm crawling out of the back seat with my 6 foot frame), but I'm adjusting. Wish I could say that I'm thrilled with my experience at Metro Ford, but a more accurate description would be somewhat disappointed. The people there are nice, and the dealership is clean and professional, but I wish they would have steered me away from the Fiesta. I would have appreciated an honest warning about the Fiesta's not-so-great ranking, but I guess you can't expect a Ford salesperson to talk trash about a Ford model vehicle. Vince nicely volunteered (without my asking) to set up my smartphone to work with the car's speakers via Bluetooth. This was generous (although I needed further handholding to make it work). Vince wasn't quite so helpful when I asked him for assistance in plugging my Allstate DriveWise device into the Fiesta's car computer port. I finally figured it out on my own. Anyway, I wish the folks at Metro Ford Schenectady well. I am driving a newer car that's in much better shape than my trade-in. I just wish I felt better about the purchase. More

by lgpryma@gmail.com Verified Customer Verified Customer

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NewEscape I had a very pleasant experience on something I usually don't find very fun. From the salesman Joe to JT in finance and Victoria, I can honestly say I had a very pleasant experience on something I usually don't find very fun. From the salesman Joe to JT in finance and Victoria, I can honestly say I would recommend Metro Ford to any of my family and friends. More

by KBARATIER Verified Customer Verified Customer

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Great sales We had unusual circumstances and needed something quick. We leased from Metro ford 3 years ago from Dan Ketchum. We had him again and he was fantastic We had unusual circumstances and needed something quick. We leased from Metro ford 3 years ago from Dan Ketchum. We had him again and he was fantastic. Quick to get the process moving. The finance guy (I forgot his name) stayed right at my budget. I will be returning when this lease is up! More

by MMALAGISI Verified Customer Verified Customer

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Mike DiCocco - Great Service Wanted to thank Mike DiCocco, our car salesman, for making a lark of a visit to the 'car store' (like my daughter would say) a very excellent experien Wanted to thank Mike DiCocco, our car salesman, for making a lark of a visit to the 'car store' (like my daughter would say) a very excellent experience. He was helpful, knowledgeable and kind. And, really, he was the only reason that we walked away with a car. Having recently left the dealership we had been going to, everything at Metro Ford has been Great. Will continue to come back. More

by JohnC Verified Customer Verified Customer

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Stress free, satisfying purchase! First of all I would like to say thanks to the sales team again at Metro. Tony Simone was the sales person helping me with my purchase of a new 2018 F First of all I would like to say thanks to the sales team again at Metro. Tony Simone was the sales person helping me with my purchase of a new 2018 F250. The F250 trucks are way in the back of the lot. Although I didn't expect anyone to come all the way to the back with me to look around in the early stages of my purchase (prior to my test drive) Tony was willing to walk around with me late one evening just before closing. Obviously he wanted to sell me a truck I know however closing time was near and other sales persons weren't so responsive. The next day Tony followed up with me about some promotions that I was unaware of. I was happy to hear about them. After the test drive the whole process was even smoother yet. Tony helped me decide on some up-grades for my truck and made sure they would be complete for the day I returned to get my new truck. Thanks again Tony for such a great experience! A special thanks to Mr. "JT" Tibbits for the financing side of the process. Thankfully JT reminded me of the extended warranties and triple care products that I had totally forgot about. It was an easy sale for JT because I always get extended warranties especially on my vehicles. But JT flawlessly explained all the add-ons and made me feel great about my decision. Thanks JT! More

by CHAMPRSLLC Verified Customer Verified Customer

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Well done Salesman Dan was helpful and was able to tell me everything I needed to know about the truck. Overall good guy. Even let us use his truck to go to lun Salesman Dan was helpful and was able to tell me everything I needed to know about the truck. Overall good guy. Even let us use his truck to go to lunch during the deal! Dave the manager was good as well as fair and straight forward. JT the finance guy was great, got the job done and with good results. There are some negative reviews for them in different places but honestly I feel that the reviews might be coming from people who are unrealistic and maybe even a little unreasonable......... Can't always have everything for nothing!!!! Only thing I might say is if there busy,,,, it's going to take a while! But with that said good deal on a nice truck and a realistic trade offer from people who are in the business to sell cars and help people. Well done guys! More

by Cmt1980 ford Verified Customer Verified Customer

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Great Dealership Had a excellent experience with all the staff I encountered during our process of buying a new vehicle. It was a hour away from where we live but well Had a excellent experience with all the staff I encountered during our process of buying a new vehicle. It was a hour away from where we live but well worth the drive. I happened to decide on this dealership because of all the high reviews, which was a great decision! More

by SHUFIT Verified Customer Verified Customer

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Vehicle purchace I was a pleasure dealing with Nichole. I would suggest anyone ask for her by name. I can’t say enough about there service dept as well. Ask for Troy. I was a pleasure dealing with Nichole. I would suggest anyone ask for her by name. I can’t say enough about there service dept as well. Ask for Troy. More

by PIZZASEED1 Verified Customer Verified Customer

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