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JR Arnold
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JR Arnold | Page 3
Service Manager
Castle Chevrolet Buick GMC McHenry
1107 South Illinois 31
McHenry, IL 60050
110 Reviews
110 Reviews
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110 Reviews of JR Arnold
December 12, 2020
I purchased my truck here in the Fall of 2019 and had a smooth buying process. However, I found the truck having transmission issues early on so I worked directly with the service department this year to a smooth buying process. However, I found the truck having transmission issues early on so I worked directly with the service department this year to address the issue. Because my truck is a CPO and under warranty, Gary Lang was willing to perform the work on my truck at no cost to me, which I would expect. Long story short, the work performed on my truck doesn't seem to have cured the problematic transmission. Despite the transmission being completely rebuilt, it shifts poorly, shudders, and clunks at varying speeds and in various gears. That's complaint number one. Complaint number two is: we are living in a pandemic yet half the staff is wearing masks and half the staff is not. What's up with that? Gary Lang talks about contactless this and contactless that, but half of your employees still walk around without masks. So what does that tell the other customers about how Gary Lang keeps their word? I grew up coming to this dealership where my family has purchased several cars and trucks over the past two decades, but I'm not so sure I'd want to buy a vehicle here again. The lower quality work and moderately poor customer service just don't seem commensurate with the level of success that this dealership seems to have. More
by John.Smetter
Helpful 
December 11, 2020
This was my fifth vehicle purchase at Gary Lang.. My salesman Steve Paslawsky had the vehicle I saw on line clean and gas up for my test drive and sitting by the show room. I was very pleased with the salesman Steve Paslawsky had the vehicle I saw on line clean and gas up for my test drive and sitting by the show room. I was very pleased with the vehicle and purchase it. He answered all my questions about the vehicle I purchase More
by flmaly
Other Employees Tagged: Steve Paslawsky
July 18, 2020
Ricardo and his shadow Brandon were wonderfully friendly and helpful. Best buying experience we've had! Quick and marvellous experience all around! We thank you all. and helpful. Best buying experience we've had! Quick and marvellous experience all around! We thank you all. More
by Fordb7.bf3
Other Employees Tagged: Ricardo Espinosa, Brandon Venditti
May 27, 2020
Had a great experience at this dealership. Edward was really helpful and willing to work with us . We highly recommend Ed for anyone who needs to purchase a vehicle from here. really helpful and willing to work with us . We highly recommend Ed for anyone who needs to purchase a vehicle from here. More
by Magda1777
Other Employees Tagged: Edward Chambers, Jason Emery
May 01, 2020
Ordered a 2020 Sierra the day before the GM strike started, took delivery March 12, 2020. All through the delays, Joe Dicks @ Gary Lang kept me updated with frequent calls. Even when the truck was "lo started, took delivery March 12, 2020. All through the delays, Joe Dicks @ Gary Lang kept me updated with frequent calls. Even when the truck was "lost" in a field in Michigan, Joe and team tracked it down and hot shipped it, prepped it, and got me on the road in time for a family vacation. Joe is a great! More
by KSch
Other Employees Tagged: Joe Dicks
April 13, 2020
We’ve bought 3 vehicles from Gary Lang and been very happy with all of them and the salesmen. Jeff Vitari was able to work with us professionally due to our budget restraints. And bring our GMC Acadia i happy with all of them and the salesmen. Jeff Vitari was able to work with us professionally due to our budget restraints. And bring our GMC Acadia in for oil change and receive great service every time. Keep doing what you’re doing Gary Lang! God bless More
by pjj4761
Other Employees Tagged: Ryan Miller, Jeff Vicari
March 26, 2020
The team at Gary Lang auto group is fantastic my lease was up along with my husband’s car and my daughters car we definitely had a team taking care of us and got it done thank you again Noe Bill and Ricar was up along with my husband’s car and my daughters car we definitely had a team taking care of us and got it done thank you again Noe Bill and Ricardo for all your help you guys are awesome!!! More
by Yes Victoriaw613
Other Employees Tagged: Bill Ciszon, Ryan Miller, Jason Emery , Noah Cherry, Ricardo Espinosa, Mike Fullmer, Sebastian Quercia, Caroline Urrutia
March 10, 2020
Great people, great service, great place to work! Gary Lang will always have a place in my heart as well as the wonderful employees! They made my time working at Gary Lang that much more amazing! Lang will always have a place in my heart as well as the wonderful employees! They made my time working at Gary Lang that much more amazing! More
by Sbengtso
Other Employees Tagged: Bill Ciszon, Steve Paslawsky , Joe Dicks, Zak Eichmann, Ricardo Espinosa, Carlos Landaverde, Jake Lee, Levi Megerdi, Luis Serrano, Ryan Miller, Rick Dimond, Mike Fullmer, Jeff Lang, and Andrew Weitzner
March 06, 2020
Nice job by everyone at Gary Lang. This is my second purchase from this dealer and I will be back. I think you lowballed me on my trade but a deal is a deal... purchase from this dealer and I will be back. I think you lowballed me on my trade but a deal is a deal... More
by Jdebar
Other Employees Tagged: Ryan Miller, Victor Ramos, Jason Emery , Wendy Wegner
February 23, 2020
Came out for test drive today left with the car of my dreams. Ed made the whole processes fun, fast and easy. Best experience buying a car you could ever hope for. dreams. Ed made the whole processes fun, fast and easy. Best experience buying a car you could ever hope for. More
by TK
Other Employees Tagged: Edward Chambers, Jason Emery , Rick Diamond, Wendy Wegner
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