JP Phillips
JP Phillips at Toyota of Des Moines

JP Phillips | Page 7

General Manager

Toyota of Des Moines

1650 SE 37th St.
Grimes, IA 50111

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4.8
108 Reviews
4.8

108 Reviews

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108 Reviews of JP Phillips

May 30, 2024

Dealership Rating
Employee Rating

Everyone is very helpful and friendly. They are all a wealth of knowledge. I will always buy and bring my vehicles here. More

by IowaBigCat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2024

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

May 24, 2024

Dealership Rating
Employee Rating

I have always had excellent service. The people are courteous and get you in on your scheduled time. The service department is kept neat and clean. They also have a nice waiting room to More

by egabus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Travis Bergeson, Dan Murray, Chad Millhollin, Bill Ahrens , Colton Powers, Robert Schulz

May 28, 2024

Toyota of Des Moines responded

We appreciate your loyalty! We strive for excellent service, courteous staff, and a comfortable waiting area. Thank you for choosing us!

May 24, 2024

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The fine team at Toyota of Des Moines did an excellent job on my recent service. I showed up without an appointment and was taken care of promptly. More

by adamschmidt1
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2024

Toyota of Des Moines responded

Thanks for choosing Toyota of Des Moines! We're happy to help even without an appointment. Glad we got you back on the road quickly!

May 23, 2024

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Best dealership around! The service provided was top notch! The employees are all really friendly! More

by CJ
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Terry M,

May 24, 2024

Toyota of Des Moines responded

Wow, thanks for the kind words! We're thrilled you had a top-notch experience. Thank you for your review!

May 21, 2024

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Once in contact all is ok. Trouble communicating. Prices too HIGH after 2 year maintenance. More

by jba1b2c3d
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 23, 2024

Toyota of Des Moines responded

Thanks for your honest review! We'll improve communication. Call service to discuss 2-year maintenance cost breakdown.

April 20, 2024

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They are awesome. I have bought 3 Toyota tundras there and they're very professional and good service. More

by LLAMASTD
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Dan Murray, Debby Ellsworth

Apr 22, 2024

Toyota of Des Moines responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

April 10, 2024

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Very friendly service person I was impressed with how quickly the service was done. The car wash was an added bonus. Keep up the good work! More

by briandow89
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Eric Cornelison, Emily Wagner

Apr 11, 2024

Toyota of Des Moines responded

Toyota of Des Moines all-star service! We appreciate the recommendation!

April 07, 2024

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Employee Rating

I hope someone send this to the owners of Toyota of Des Moines. My service adviser Justin should be moved to upper management so he can teach everyone else how to treat your customers. Justin is the best More

by ellynunezjr
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Apr 08, 2024

Toyota of Des Moines responded

Justin shines at Toyota of Des Moines! Thank you for the feedback.

March 04, 2024

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Employee Rating

Excellent dealership. Easiest car-buying experience I’ve ever had. Great group of people to work with; especially Ian, an experienced sales consultant who sold me the perf More

by Jody
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chad Millhollin, Ian Rojas, Brandon McClatchey , Joey Gatchel

Mar 04, 2024

Toyota of Des Moines responded

Thrilled you had the easiest car-buying experience ever! Thanks for recognizing Ian and J.P., we'll pass on your praise. Welcome to the Toyota family!

February 19, 2024

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Employee Rating

When they were on Merle hay rd they were great. When they moved to the location they are at now they have completely gone to xxxx. In fact I’ve bought 3 cars from them in the last 15 years, and I More

by ScottUnderwood2019
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Feb 19, 2024

Toyota of Des Moines responded

Hi Scott, Thank you for taking the time to provide your feedback. We are sorry to hear that you feel our level of service as declined. We would like to hear more from you at your earliest convenience. Please contact our General Manager, JP Phillips.

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