JP Phillips
JP Phillips at Toyota of Des Moines

JP Phillips | Page 6

General Manager

Toyota of Des Moines

1650 SE 37th St.
Grimes, IA 50111

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4.8
108 Reviews
4.8

108 Reviews

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108 Reviews of JP Phillips

August 12, 2024

Dealership Rating
Employee Rating

The dealership was thorough in explanation of item in need of service and length of time necessary to complete the task. GM text to follow-up on quality of service. More

by laraeplecas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 09, 2024

Dealership Rating
Employee Rating

From buying to service to parts, I’m completely satisfied with the entire Toyota Business Model. More

by SCOTT_LAMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Henigan, Rob Hutt, Ian Davis, Justin Madison, Emily Wagner , Summer Noonan, Colton Powers, Robert Schulz

August 08, 2024

Dealership Rating
Employee Rating

Great service. Very helpful!!! Always ready to assist and answer questions about my car needs More

by RRDESMOINES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 05, 2024

Dealership Rating
Employee Rating

I always have a great experience here. My only concern would be to make the service department move faster. More

by PAUL6591
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Murray, Ian Rojas, Tim Beckman , Ryan in finance

August 01, 2024

Dealership Rating
Employee Rating

Always ready to make sure that my maintenance and car care is first rate! Recommended! More

by SARAHGARST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily Wagner , Bob Staley- sales

July 19, 2024

Dealership Rating
Employee Rating

The dealership was ready for us to arrive. The vehicle we wanted was parked out front for us ready for test drive. More

by skehoe38
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Steve Henigan

Jul 22, 2024

Toyota of Des Moines responded

At Toyota of Des Moines, we pride ourselves on customer service, and it's nice to know we have delivered.

June 30, 2024

Dealership Rating
Employee Rating

Everyone at this dealership was helpful and friendly. But working with Ian Rojas was exceptional. It was a good experience and we love our new Rav 4! More

by Cheryl D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan McClanahan, Ian Rojas , Joey Gatchel

Jul 01, 2024

Toyota of Des Moines responded

Thank you for your positive feedback. Have a great day!

June 27, 2024

Dealership Rating
Employee Rating

I always have issues with them. It’s never an easy fix. Whether I’m waiting and they neglect to notify me when they are done, or I have to bring back my car for a problem they sho More

by mikemiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 28, 2024

Toyota of Des Moines responded

Thank you for providing us with feedback, Mike. We strive to provide 100% customer satisfaction with every service experience, so we’re sorry to hear that you feel we have fallen short of that in the past. If you would like to discuss this further, please contact our General Manager, JP Phillips.

June 11, 2024

Dealership Rating
Employee Rating

Had an issue after a brake repair. I complained that it took a week to repair, Toyota went out of their way to make it right with me as well as fix the issue. Great work Toyota!! More

by JOSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2024

Toyota of Des Moines responded

We really appreciate you taking the time to share your rating with us. Please feel free to reach out to us at Toyota of Des Moines for any future vehicle questions or services.

June 01, 2024

Dealership Rating
Employee Rating

Toyota of Des Moines is the only place that I will go to have my vehicle serviced. Everyone I spoke with was very knowledgeable and accommodating. JP Phillips was very professional and personable during our More

by Raven Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Bergeson

Jun 03, 2024

Toyota of Des Moines responded

We're glad we could help you make a confident decision about your repair. Thank you for your positive feedback. Have a great day!

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