JC Christiansen | Page 8

We thought about rating this dealership "good" on overall experience, but that would not have been fair to Mr. Christensen. Mr. Christensen ("JC") was very friendly and helpful to us as we were b on overall experience, but that would not have been fair to Mr. Christensen. Mr. Christensen ("JC") was very friendly and helpful to us as we were buying a car for my mother. We only had two small problems in the process. One was that we were promised a particular car (a 2011 RAV4 in Pacific Blue) which the dealership did not actually ascertain that they could get. We signed paperwork to this effect, negotiated a price, put down $1000 earnest money, and were then informed that the car was not available. The second problem was that we were told that the $1000 would be refunded to our credit card as soon as my mother wired the full payment for the car. The issue was that instead of the finance person (Mr. Williams) calling me to let me know the wire was received and refunding the deposit, I had to leave him two messages, which he did not return until a full week later, and then at 8:45pm. Instead, I called JC and I was pleased that he just took care of everything for me. JC got us our copies of the final paperwork and saw to it that the business office completed the credit card refund. We were very pleased with JC. More

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The friendliness of everyone we have worked with at Liberty Toyota--Service and New Car Sales--has been exemplary. That one fact was the primary reason for us returning to Liberty when we were ready t Liberty Toyota--Service and New Car Sales--has been exemplary. That one fact was the primary reason for us returning to Liberty when we were ready to buy a new car. JC Christiansen was patient, helpful, professional, helpful without being too pushy, and gave us options to choose from (he knew his product and inventory). We appreciate the fact that Liberty is customer-focused and have confidence that Liberty will continue to be there for us if or when we have any needs or issues with the new car (just as they were when we had trouble with our Avalon). Gary, in Service, was another key factor to our return. His personal touch in helping my wife when she experienced problems during a driving trip to another state was rare and VERY much appreciated. More

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