We purchased from Family Toyota in 2022.
I only write this because I just purchased from Four Stars Toyota (Altus, OK) and the difference was night and day. Andrei did not take the time to
I only write this because I just purchased from Four Stars Toyota (Altus, OK) and the difference was night and day. Andrei did not take the time to show us the features of our car. He seemed to only want to finalize the deal and move on to the next customer. One year after my purchase I had a wreck and needed a new car. I reached out to Andrei for help...and never heard from him again. He lost a sale to Four Stars Toyota who did an amazing job getting us a new car and showing us all it had to offer. The Service Dept at Family Toyota is pretty good. I will say that.
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by chichifikkert
May 24, 2023 -
Family Toyota of Arlington responded
Hello,
Customer satisfaction is important to us here at Family Toyota of Arlington and I would like a chance to speak with you about the level of customer service you received from our Sales Team. Would you please reach out to me at your convenience so we can discuss this further?
I would appreciate it.
Matt Luck
Family Toyota of Arlington
Director of Operations
mattluck@familycargroup.com
804-517-8142
The service is always very professional and treat you
like family I'll always bring my cars back here!
like family I'll always bring my cars back here!
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by Chancheri
Feb 01, 2022 -
Family Toyota of Arlington responded
Thanks for your great review, and for giving our dealership such a high star rating! We always strive to provide top quality service to every guest, and are pleased to learn that you enjoyed your experience here at Family Toyota of Arlington! We hope you continue to choose us for all your automotive needs! Take care!
Convenient location, friendly service, reliable,
discounts, shuttle service, trustworthy, helpful, provided good past service quality,
discounts, shuttle service, trustworthy, helpful, provided good past service quality,
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by QNewLex
Jan 04, 2022 -
Family Toyota of Arlington responded
We are so pleased to read your amazing review for us here at Family Toyota of Arlington. We strive to be the best for our customers. We appreciate your kind words and value your business.
He is so helpful with everything I needed. I would return
to this location because he was very nice to us. Thanks again for everything.
to this location because he was very nice to us. Thanks again for everything.
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by evelysamcghee
Aug 29, 2021 -
Family Toyota of Arlington responded
Hi there,
It is lovely to hear that our team were helpful and attentive to your needs. Thank you for choosing Family Toyota of Arlington and we look forward to your next visit.
He is trustworthy and very knowledgeable in his craft .I
can't trust my car to any other branches..He always do a great Job.,I'm well satisfied customer
can't trust my car to any other branches..He always do a great Job.,I'm well satisfied customer
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by meongraws
Mar 02, 2021 -
Family Toyota of Arlington responded
Thank you for the excellent review! We are so pleased to see that Ivan's outstanding service has earned you loyal business. Family Toyota of Arlington appreciates your feedback and your business.
First time here for scheduled maintenance and I couldn't
be happier with this experience. They were prompt, professional, friendly, and precise with their quote. I will return for all of my automobile needs
be happier with this experience. They were prompt, professional, friendly, and precise with their quote. I will return for all of my automobile needs. Thank you Family Toyota.
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by Carol
Jan 26, 2021 -
Family Toyota of Arlington responded
Hi Carol, thank you for the kind words with our team! We're glad to hear you were happy with your experience. Come back and see us in the future!