Isaac Santana | Page 2

Was promised an extra key have not received it yet? All else was good. Hopefully someone will get us the key All else was good. Hopefully someone will get us the key More

by jimgrchan Verified Customer Verified Customer

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Mo gave me freedom to search through the cars freely until I found one I really liked and was interested in. He worked with me and gave me all the information about the car. He was open and easy to talk until I found one I really liked and was interested in. He worked with me and gave me all the information about the car. He was open and easy to talk to which I appreciated. When I was still deciding about a car, he checked up on me and kept me updated about the car I was looking at. Then when I decided to get the car he constantly worked with the manger to make a deal happen and make both parties happy and satisfied. Even after I bought the car, he has kept communication open for any and all conversations and questions regarding the car I bought More

by maddiewelch Verified Customer Verified Customer

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The employees delivered speedy service, polite employees. Mike was very knowledgeable about the vehicle. He didn't abandon me during the process. Mike was very knowledgeable about the vehicle. He didn't abandon me during the process. More

by thecarltonsherman Verified Customer Verified Customer

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Customer service is great! We’ll be back for our next vehicle purchase and will send our friends and family to Ferman Chevrolet We’ll be back for our next vehicle purchase and will send our friends and family to Ferman Chevrolet More

by winkler.dorothy Verified Customer Verified Customer

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Second day: (Perhaps, weak ethics on display, when we returned to close the deal.) Only after (not before) we agreed on final, negotiated sale price, did salesman mention that car was in an accident. Fir returned to close the deal.) Only after (not before) we agreed on final, negotiated sale price, did salesman mention that car was in an accident. First day: Salesman kept asking (several times) what country that I am from. He asked that question many times. Finally, I told him that I was from earth. That was a very annoying experience. Next, he has not returned my call about the license plate issue, as he has promised. I need to transfer the plate, but the tax collector has stated that it is still pending on Ferman's side. Salesman has promised to look into it... I still give him a 5 out of 5 (He did a decent job with the car selection process). As for the sales manager, I did not meet him, though I saw him walk by our station (shy, too busy, or he just does not care?), but I give him 5 out of 5 for speed of feedback on price, while negotiating with salesman. Finally, Finance Mgr, exhibited effective soft skills, but was weak on ethics (12% interest rate, original offer). He gave the impression that he was preying on us (because we are Black?)... I still give him a 5 out of 5 (transaction speed and soft skills) As for the dealership, even though I gave 5 out of 5, my overall impression was genuinely a 2.5 out of 5 because of a lack of attention to details, even if it is a used 2017 Toyota Corolla: The car that we have purchased has a defective interior reading light bulb on the front overhead console, car was in an accident, as per carfax, (evidence of coolant leaks on driver side in engine compartment, scratched bumper, and very noisy front brakes). Thank you CEO and GM. More

by DrFred Verified Customer Verified Customer

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The sales rep Mo is great, but the finance managers are bit Arrogant with no customer service relations. Wouldn’t recommend buying a vehicle a this dealer bit Arrogant with no customer service relations. Wouldn’t recommend buying a vehicle a this dealer More

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Chase is a great advocate for his customers. Well done Chase and team. Thank you. Well done Chase and team. Thank you. More

by HAPPY COUPLE FROM SARASOTA Verified Customer Verified Customer

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They did hlp me to get the right prize for my new car. Tks u Tks u More

by rcandel58 Verified Customer Verified Customer

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Josh was excellent, showed integrity and made the process really smooth. However, after the purchase I had a issue with some of the lighting. After spending almost 50k on a fairly new truck I was disappointe really smooth. However, after the purchase I had a issue with some of the lighting. After spending almost 50k on a fairly new truck I was disappointed to see that a issue this serious occurred not even 1 day of owning the vehicle. My headlights, tail lights and all exterior lights did not work - which is extremely dangerous and illegal to drive. I attempted to contact the dealer multiple times and spoke with a couple sales managers. They promised to call me back, but never received a call and tried to follow up and all I got was voicemails. I got the issue resolved at a local Ford dealer but the lack of communication from management is disheartening, especially when purchasing a 50k truck in this economy I expected better service. More

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A great pleasure to work with, highly recommended! Thank you so much for working so hard. Repeat business coming to you in the future! :) Thank you so much for working so hard. Repeat business coming to you in the future! :) More

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