Ian Nylander | Page 6
Gold Master Honda Fleet Director
Russell & Smith Honda
2900 South Loop W
Houston, TX 77054
Languages Spoken
English
56 Reviews
Write a Review56 Reviews of Ian Nylander
June 20, 2011
First I just want to say I had been dreading buying a new car, I hate talking to salesmen,but my car that i had for 9 years at 174,000 miles needed some repairs and It was time to buy a new car. I started lo car, I hate talking to salesmen,but my car that i had for 9 years at 174,000 miles needed some repairs and It was time to buy a new car. I started looking at different cars and searched online. Once I decided I was going to purchase a Honda Accord, I found great pricing at Russell Smith, when I called the Dealership I was notified of the .9 financing, and was assured this was the time to buy. The Dealership allowed me to fill out paperwork online/email,and within minutes I was pre-approved for the low interest rate.I was trying to be sure this could all be a 1 day deal as i was driving in from austin and trading in my car. Once I arrived at the Dealership, i was immediatley greeted and taken to the car that i had been looking at online. it was in the make ready area, in the shade, The Salesman Phillip went over the features of the car and we took It for a test drive. While the other sales associate Andy took my car to be assesed for trade-in value. After the test drive I was personally introduced to Ian and we discussed the details of the car, and my credit,then I was personally escorted to the finance agent-roberto, and He went over the different options and upgrades. While I was in the finance office the dealership was already having the new car cleaned and ready for me to drive home. I was offered refreshments , Once all the paperwork was signed and completed, the sales associate Andy went over in detail, the booklet that comes with the car and he helped me to pre-program some features, like how you want your doors to lock and unlock, windows down with the key, while you are walking up to the car, radio/clock programing etc... So In short I just want to say that the enitre experience was very relieving...all the sales people were beyond nice, the atmosphere was very relaxed and all the paperwork I had to sign, was explained to me so that I understood. I never felt any pressure, and they made my new car buying experience totally enjoyable.Everything involved with buying the car went so smoothly I was back on the road driving home in my new car and feeling pretty good about the whole deal. More
Other Employees Tagged: Ian Nylander/Andy Dennis/Phillip Roman/Roberto
June 11, 2011
Best place ever to buy a car! This is my fourth car purchase from this dealership, and Ian Nylander has helped me each time. There is no one better at providing customer service than Ian. He sold me purchase from this dealership, and Ian Nylander has helped me each time. There is no one better at providing customer service than Ian. He sold me a car that was just what I needed - a 2012 Honda Civic with navigation, blue tooth, and many other great features. I am very happy with my purchase. I found everyone at this dealership to be very helpful. Roberto in the Finance Department was especially good at explaining the financing process to me. Thanks again for a great car buying experience. More
Other Employees Tagged: Ian Nylander
May 01, 2011
Their customer service is awespome. This is the third car we have purchased from Russell and Smith in six years. There are two other Honda dealers closer to our home, but the attention to detail and mai car we have purchased from Russell and Smith in six years. There are two other Honda dealers closer to our home, but the attention to detail and maintaining customer relationships bring us back. Have recommended them to friends who have also purchased cars there. More
Other Employees Tagged: Ian Nylander, Janet Cousins
April 24, 2011
This is my mother's second Honda Accord she has purchased from Russell & Smith Honda. The staff was very nice, polite, and helpful. The staff my mother work with was Fleet Manager: (Ian Nylander) Finance M from Russell & Smith Honda. The staff was very nice, polite, and helpful. The staff my mother work with was Fleet Manager: (Ian Nylander) Finance Manager: (Ami Tran)and Salesperson: (Alfredo Vega). The staff made mother's purchase go very smooth and easy. Everything was falling into place. We are really enjoying our new car. Thanks Russell & Smith Honda More
Other Employees Tagged: Ian Nylander, Ami Tran and Alfredo Vaga
March 27, 2011
I do not live in Houston, and I was unsatisfied with the two Honda dealerships I'd visited locally. I'd heard that Houston dealers were more competitive with pricing and had heard great things about Russell two Honda dealerships I'd visited locally. I'd heard that Houston dealers were more competitive with pricing and had heard great things about Russell & Smith. My salesman,Ian, and I communicated via email & phone. I told him exactly what vehicles I'd been considering, right down to color preference. Ian said they had both in stock, whereas the other two dealers I'd visited did not. We discussed pricing, & he even processed my credit app before I made the two hour drive to Houston. The offer was unbeatable, and the service experience could be unmatched! Ian, as well as the entire staff who worked with me, were the epitome of professionalism and enjoyable company. My needs and expectations were far exceeded, and I left the proud owner of a new Honda Accord EX-L! Not only was I thrilled with my new vehicle, I was well beyond satisfied with my overall experience at Russell & Smith Honda. They ensured that I was comfortable and that my process was absolutely seamless. I highly recommend this dealership. Ask for Ian! More
Other Employees Tagged: Ian
March 22, 2011
I've bought 3 vehicles from Ian Nylander. I recommend him highly. It only took a couple of hours to purchase my new car (unlike the 5 hours I once spent at a Toyota dealership) I'm also very impressed him highly. It only took a couple of hours to purchase my new car (unlike the 5 hours I once spent at a Toyota dealership) I'm also very impressed with their Service Department and have all of my work done there. More
Other Employees Tagged: Ian Nylander