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Ian Filo
110 Reviews
Hey, I'm Ian and I'm a Product Genius at BMW of Westlake. I really enjoy connecting with customers and making the delivery process of their new cars fun and exciting. I am an alumni of the Cleveland Institute of Art and I love to work out and watch/collect movies in my down time. My favorite superhero is Wolverine and my favorite movie franchise is Lord of the Rings.
Read more110 Reviews
Write a ReviewDealership Experience
5 yrs, 8 mos
Industry Experience
5 yrs, 8 mos
110 Reviews of Ian Filo
September 13, 2023
Kelly was fantastic! She was so helpful and made the car buying experience awesome. She made sure we had all our our questions answered and went above and beyond to meet She was so helpful and made the car buying experience awesome. She made sure we had all our our questions answered and went above and beyond to meet our needs. More
by Maura N.
Verified CustomerOther Employees Tagged: Kelly Cavanagh
Helpful 
August 03, 2023
Nice group of professionals to do business with. The technician, who explained all the computerization of the car was very helpful. The technician, who explained all the computerization of the car was very helpful. More
by rfrisman
Other Employees Tagged: Adam Moon, Mike Niedzwiecki, John Redden
April 20, 2023
Easiest car buying experience I’ve ever had. Kelly responded to my initial inquiry immediately. She had the car ready to test drive when promised. She allowed us to take the time we needed to c Kelly responded to my initial inquiry immediately. She had the car ready to test drive when promised. She allowed us to take the time we needed to consider purchasing without pressure. She quickly achieved a satisfactory deal. Thank you! More
by Regina
Other Employees Tagged: Kelly Cavanagh
April 18, 2023
My X5 lease was expiring and I worked with Ken Delk. This was the fourth vehicle we have leased with Ken as our salesperson. I submitting some options to Ken and he responded to each option and offered This was the fourth vehicle we have leased with Ken as our salesperson. I submitting some options to Ken and he responded to each option and offered a couple more to give me a full array of opportunities. Ken discussed the pros and cons of each option and we had a deal in no time! A real win-win situation. No pressure just objective analysis. Ian did a nice job on the vehicle review. More
by revsbgc14
Other Employees Tagged: Ken Delk
March 21, 2023
Kelly Cavanagh is fantastic! She anticipated my needs and what I was looking for and she delivered! Everything went smoothly and I love my new car. The entire dealership is profe She anticipated my needs and what I was looking for and she delivered! Everything went smoothly and I love my new car. The entire dealership is professional and knowledgeable. This is the second used car that I have purchased from this dealership. I highly recommend them! More
by KATHLEEN15
Other Employees Tagged: Mike Niedzwiecki, Kelly Cavanagh
January 22, 2023
Gerry was a great salesman. He never rushed me in building my car. He was always helpful and very patient when I had questions. Gerry is top notch. He never rushed me in building my car. He was always helpful and very patient when I had questions. Gerry is top notch. More
by DIANE.FOX
Other Employees Tagged: Jerry Mancini, Adam Moon
October 25, 2022
The entire purchasing process was efficient and enlightening. Starting with Ken Delk who was most helpful. Ken was very knowledgeable about the 2023 x7. He found one that matched what we wanted, enlightening. Starting with Ken Delk who was most helpful. Ken was very knowledgeable about the 2023 x7. He found one that matched what we wanted, worked with us on our trade-in and made the process easy. Product Genius Ian Filo was excellent. His knowledge of the vehicle was impressive. More
by plongville
Other Employees Tagged: Ken Delk
October 03, 2022
My third purchase from BMW Westlake - always seamless! Kelly was phenomenal in getting everything ready - couldn’t have been more pleased. Would highly recommend this dealership when looking for a BMW! Kelly was phenomenal in getting everything ready - couldn’t have been more pleased. Would highly recommend this dealership when looking for a BMW! More
by frankie181
Other Employees Tagged: Mike Niedzwiecki, Kelly Cavanagh
September 28, 2022
Ken Delk at BMW of Westlake, set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry about ordering a 2023 X5, Ken was responsive, extremely knowled for a perfect customer experience. From the moment I reached out with a brief inquiry about ordering a 2023 X5, Ken was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and he made the process very pleasant. His attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! I would recommend Ken and this dealership to anyone looking to purchase a BMW! More
by Jacquie1980
Other Employees Tagged: Ken Delk
