Ian Filo | Page 11

A Pleasant Buying Experience Had a specific vehicle in mind, and BMW of Westlake was the only dealership that had something similar at the time. Emailed in and received a prompt Had a specific vehicle in mind, and BMW of Westlake was the only dealership that had something similar at the time. Emailed in and received a prompt response. Scheduled a test drive and was given a great overview of features and solid recommendations on options. Without asking, I was given discounts and promotions on the car. I had to order mine, and it did take 12 weeks, but it had to be built in Germany. On delivery, they had already adjusted down my deal based on the then current incentives. Had the car prepped and ready and walked me through the process. Just a buying pleasure. Great Team, very fair and proactive on pricing and deals. More

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Excellent experience I've purchased 5 BMWs from Westtake BMW. I keep coming back due to the excellent experience and esteemed brand! I know purchasing a new car is not an I've purchased 5 BMWs from Westtake BMW. I keep coming back due to the excellent experience and esteemed brand! I know purchasing a new car is not an easy process. However, BMW Westlake and Jerry Mancini always make the process easy and quick. They are patient with me as I research what I am looking for in a vehicle and always fair in their pricing. The finance process with Mike was quick and efficient. The genius (Ian) is a great addition to the team. I left happy and well educated on my new vehicle all the features and bells and whistles.I keep going back to BMW for the brand but more so because of the people and the experience! Well done! More

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Great experience! Purchased my first BMW, and couldn't have had a better experience. I was greeted by an employee as soon as I entered the dealership who put me in imm Purchased my first BMW, and couldn't have had a better experience. I was greeted by an employee as soon as I entered the dealership who put me in immediate contact with Ken for our appointment. Ken was great to deal with, and very responsive to my emails and calls. At no time did I feel any pressure, and Ken made sure I understood all of my options at all times. Mike was super friendly while doing my paperwork, and explained everything as we went. Ian went through all the features of the vehicle (both inside and out) before I left, and made sure I understood how to work everything. I felt valued the entire time I was in the dealership. I would highly recommend purchasing your next vehicle from them! More

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First Time Everyone from Kelly and Dan and Ian were helpful. Ian showed me everything in the car and Kelly did a good job in helping sort everything out for the Everyone from Kelly and Dan and Ian were helpful. Ian showed me everything in the car and Kelly did a good job in helping sort everything out for the sale. I would go to them again for any future opportunities. More

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Great experience My salesman Nez Faraj was so professional and so nice. He made my whole experience wonderful. I never had a BMW and was a little nervous but he made My salesman Nez Faraj was so professional and so nice. He made my whole experience wonderful. I never had a BMW and was a little nervous but he made me so comfortable. The genius Ian FILO was so good explaining and answering questions.when I pulled away I was confident that I knew how things work.Great car!!!!!! Finance was easy and quick. Great employees. More

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Quality Service and Customer Satisfaction My wife and I were planning to buy a new car and decided to upgrade our vehicle by checking out the BMW dealership near us in Westlake. Soon after we My wife and I were planning to buy a new car and decided to upgrade our vehicle by checking out the BMW dealership near us in Westlake. Soon after we arrived, we were approach by Jerry, who asked if we were being helped yet and if we needed any help finding anything. We told him what we were interested in and he helped check out the vehicles and gave us an overview of the options available at the time. We ended up finding a car that matched what we were looking for, test drove it, and bought it that day. Jerry was super friendly through the whole experience, helpful, and kept things very relaxed. Even Mike was very helpful with financing and plan options without any pressure towards taking something we wouldn’t be interested in. This being our first vehicle with an interface screen, Ian was very helpful in pointing out the functionality and use of each part; even helping us sync phones right there. Ultimately the exemplary level of customer service experienced here coupled with the excellent nature of the vehicles will likely have my wife and I returning for our future BMW needs, and recommending others to share in the experience. Thanks! More

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Great new car leasing experience John Caruso was awesome! And Ian was a great teacher of all the neat new features of the X5. highly recommend if you’re looking for a new car. John Caruso was awesome! And Ian was a great teacher of all the neat new features of the X5. highly recommend if you’re looking for a new car. More

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Happy Return Customer This is my second lease and the experience was very good. From the initial sales visit to the signing and the delivery of the car, all the people tha This is my second lease and the experience was very good. From the initial sales visit to the signing and the delivery of the car, all the people that I dealt with were very knowledgeable and friendly. More

by Scott M. Verified Customer Verified Customer

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Extremely professional and accommodating. I had an excellent experience dealing with BMW of Westlake. The dealership went out of its way to make sure that I got the car that I wanted. The I had an excellent experience dealing with BMW of Westlake. The dealership went out of its way to make sure that I got the car that I wanted. The car is just great and I would certainly remain loyal to this dealership. John Caruso knows his product and, I might add, very patient in finding just the right car for me. Kudos to him and BMW of Westlake. More

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Best BMW Dealership In every way this dealership is fantastic. The best team and service, ever. They helped us via phone which made our visit seamless. Everyone was we In every way this dealership is fantastic. The best team and service, ever. They helped us via phone which made our visit seamless. Everyone was welcoming and prepared to make our transaction go quickly and smoothly. We have found our new BMW home. Don’t go anywhere else. More

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