Hunter Johnson | Page 3

Charlie was knowledgeable and helpful, He was patient with the process. Robert was very informal and also helpful. They both were very kind, helped a lot and I would DEFINITELY recommend Bill Penny Toyot with the process. Robert was very informal and also helpful. They both were very kind, helped a lot and I would DEFINITELY recommend Bill Penny Toyota for your dealer ship!!! More

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Just bought a Tundra at Bill Penny. The Truck had a large dent in the bumper that they didnt mention. Im a disabled vet buying this vehicle. Manager starts yelling at me; totally unprofessional. dent in the bumper that they didnt mention. Im a disabled vet buying this vehicle. Manager starts yelling at me; totally unprofessional. More

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I took my truck in for service due to a miss/jolt when accelerating and there was no check engine light on. I left it there for 3 days before they notified me that couldn't find any issues. They notated accelerating and there was no check engine light on. I left it there for 3 days before they notified me that couldn't find any issues. They notated on the receipt that they felt the miss/jolt and recommended a list of services starting with a transmission flush and an ECM flash. I agreed and $400.00 dollars later, the services were done. However, the problem wasn’t fixed and the jolt still occurred. Instead of continuing to throw money at the issue, I decided use an OBD II scanner and review live data while driving. I hooked up the scanner and while driving the miss/jolt happened. I read all the different categories on the scanner and got to the misfire data. It stated I had a misfire in cylinder 3. I pulled the plug in cylinder 3 and it was in bad shape. So I pulled all the plugs and they were all in bad shape. I changed the plugs and now the truck runs smooth as silk. I am wondering why the services department never used a scan tool with live data reading or thought to pull and check a plug with the symptoms I was experiencing. They notated they felt a miss. I don’t feel like they spent any time looking for the issue. For the money spent, I expect more. More

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Love my new 2022 corolla. It was great working with Jeremy Flemig. He is knowledgeable, professional and helped me through the buying process. My sister recommended Jeremy as he sold her family a veh Jeremy Flemig. He is knowledgeable, professional and helped me through the buying process. My sister recommended Jeremy as he sold her family a vehicle last year. I’m a happy customer. More

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My wife and I came to bill Penny looking to lower our payment from our current vehicle and find something that would fit our family of six. We were very interested in some used mini vans and willing to t payment from our current vehicle and find something that would fit our family of six. We were very interested in some used mini vans and willing to trade our 2020 Hyundai Palisade. After seeing there was nothing that peaked our interest, the salesman showed us a brand new 2022 Outlander. The car is very nice and had a third row just like we needed. Well, after buying the vehicle, which was mostly a smooth process, the next day we loaded up the car (which includes a 1 month old car seat, a two year old car seat, a 17yr and a 10 yr old 😳 we quickly discovered this car could not fit our needs. After calling two days after purchase and 100 miles later, these people are not willing to take the car back. They said we would take a loss on it because it was used now. Even though we purchased it with 345 miles on it and only put a 100on it. I was willing to swap it for a used mini van of theirs even though I wanted our car back but they told us that was not an option. After looking at the contract they have a lot of fees that they do not mention. Like a $600 docking fee, aka a fake fee and a $998 dealer fee. Oh and we were told this a 4.1 interest rate and it was a 4.28. They really did get over on us good 😀 I hope it feels great to screw over a family with 4 kids with two of the kids being babie. More

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We went in to just look, but James Jackson came over and was so friendly and knowledgeable about the Camry that we ended up buying. So far went haven’t been disappointed and would recommend Bill Penney Toyo was so friendly and knowledgeable about the Camry that we ended up buying. So far went haven’t been disappointed and would recommend Bill Penney Toyota for a new Camry More

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I had a great experience working with Vic 100. we will continue to recommend our friends and family to buy from Vic. Excellent inventory and special incentives. continue to recommend our friends and family to buy from Vic. Excellent inventory and special incentives. More

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I bought a used car with this dealership and was told the car to as given a though check I have also had it served though there. I took it in for a oil change at a different place only to find out both my dr car to as given a though check I have also had it served though there. I took it in for a oil change at a different place only to find out both my drive axles have been bad for awhile. It has been less than 3 months since I had it in their shop and was told everything was good. Since purchasing the car less than 6 months ago I have had to replace brakes( which I was told were fine) the alternator, and coils. I was assured upon purchlace of this vehicle that everything was good and upon servicing things were good. The technician informed me this was not a new issue that this issue had been going bon for a long time. I feel like I was sold a car simply so the salesman could make a commission. I informed them I was on a limited income and couldn't afford alot of repairs yet that is all I have had since the purchase of the vehicle I am very disatisfied with the quality of service and honesty of this company. More

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PSA: DO NOT USE Bill Penney Toyota's Service department. We have been buying Toyota's from Bill Penney for 15+ years and getting our vehicles serviced throughout the service department. We have noticed the We have been buying Toyota's from Bill Penney for 15+ years and getting our vehicles serviced throughout the service department. We have noticed the last few times things seemed off. At least TWICE now they have failed to change the oil when they clearly documented that they changed it. The last time my husband called them out on it and they made it right, but a routine oil change, tire rotation, and recall fix took almost 4 hours.... RIDICULOUS!!! Let's not mention the fact that he is currently in the garage ROTATING the tires that they said they rotated and CLEARLY did NOT rotate. I would be more pissed off had we been paying for these, but we are still under the Penney Perks. So, be forewarned that you are probably paying for things they aren't doing and running the risk of ruining your car. Penney Perks or not, we will likely be taking our vehicles to Tire Discounters from here on out because they have always done a great job and in a very timely manner. We will be contacting the corporate office as this is UNACCEPTABLE business practices!!!!! More

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BILL PENNEY SOLD US A LEMON BILL PENNEY TOYOTA OF HUNTSVILLE SOLD MY WIFE AND I A LEMON. My wife and I purchased a new 2018 Toyota 4Runner off of Bill Penney's lot Oct 2018 with BILL PENNEY TOYOTA OF HUNTSVILLE SOLD MY WIFE AND I A LEMON. My wife and I purchased a new 2018 Toyota 4Runner off of Bill Penney's lot Oct 2018 with automatic running boards. Shortly after our purchase we started noticing that the automatic running boards would deploy and/or retract randomly. We took it into Bill Penney numerous times to fix and they finally replaced the ECU. After "the fix" the running boards were still having issues with randomly deploying and/or retracting. We went to Bill Penney for them to replace our vehicle with another one with static running boards because it was not only a huge safety issue for us, but they also sold us a lemon. After doing extensive research on the Internet we found out that 2012-2017 Toyota 4Runners with automatic running boards had issues with randomly deploying and retracting. In fact it was so bad Toyota issued a Technical Service Bulletin or T.S.B. to remove and replace the ECU unit. Bill Penney sold us a lemon and would not do anything to fairly resolve this issue even though it is a huge safety issue to us. We are going to the Alabama Attorney General and present our case concerning the Alabama Lemon law. If this review had an option for zero stars we would pick that one instead of the one star. Please beware of Bill Penney Toyota, the New Car Manager stated to us during our visit to try and replace with another 4Runner and I quote "We don't build the car". This is like saying that Toyota builds the cars and Bill Penney sells them, but Bill Penney does not have any accountability after the sell. Stay away from Bill Penney!! More

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