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Hugo Monterroso
Hugo Monterroso at Kendall Dodge Chrysler Jeep Ram
Refer Me

Hugo Monterroso

Assistant Service Manager

Kendall Dodge Chrysler Jeep Ram

13355 SW 137th Ave.
Miami, FL 33186

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4.5
396 Reviews

Dealership Experience

8 yrs, 5 mos

Industry Experience

8 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.5

396 Reviews

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396 Reviews of Hugo Monterroso

May 18, 2024

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Employee Rating

Buena atención y servicio de excelencia lo recomiendo 100% gracias por el servicio gracias por todo More

by alienbello12
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Recommend Dealer
Yes
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May 17, 2024

Dealership Rating
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Hugo is very customer centered and kept me updated regularly. I always trust the work done on my jeep. Never been disappointed. More

by gwengwn62brly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paula Bean

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May 17, 2024

Kendall Dodge Chrysler Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 17, 2024

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Hugo is amazing! !! I have always been very impressed with his customer service and knowledge on what is being done on my truck. More

by Felix
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Yes
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May 15, 2024

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Buen servicio y buen trato de parte de todo los trabajadores y mecánicos muy excelente servicio More

by olarry.marin
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Obregon, Christian Povsic, Carlos Blanco, Felipe Francisco, Matthew Lagares, Jose Lopez, Jorge Del Pino, Paula Bean, Shauna Davis

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May 16, 2024

Kendall Dodge Chrysler Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 11, 2024

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Great performance and staff is always courteous. The atmosphere js pleasant, always catering to customer’s needs. Thank you. More

by FARACV
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Recommend Dealer
Yes
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May 14, 2024

Kendall Dodge Chrysler Jeep Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 09, 2024

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Employee Rating

Paula Bean is an excellent person, very professional and super attentive. She provided a 5-star service. More

by scarlsfrancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paula Bean

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May 09, 2024

Kendall Dodge Chrysler Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 08, 2024

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I had a great customer service that was provided by Hugo. I will continue to take my truck in for service or recalls. More

by dpflconstruction
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Workmanship
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Recommend Dealer
Yes
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May 09, 2024

Kendall Dodge Chrysler Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 03, 2024

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Employee Rating

The process took some time but I was always well informed by Lazaro and having the car rental given to me really helped More

by EVELYN510
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Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lazaro Varas

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May 03, 2024

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 02, 2024

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Employee Rating

Hot mess! ! Can’t even drive in the overhang! Slow initial service, everyone acts Busy and won’t help! No car wash!! More

by eli_tablada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Anthony Tamarit, Miguel Obregon, Christian Povsic, Felipe Francisco, Matthew Lagares, George Ruiz, Jose Lopez, Lazaro Varas, Evan Starr

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May 02, 2024

Kendall Dodge Chrysler Jeep Ram responded

Thank you for bringing this to our attention, Eli. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

May 02, 2024

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Employee Rating

Nice job, my car was treated well, all issues adresses, i am very happy with the result More

by eatmorefish29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Obregon, Christian Povsic, Carlos Blanco, Felipe Francisco, Matthew Lagares, George Ruiz, Jose Lopez, Jorge Del Pino, Paula Bean

Helpful
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May 03, 2024

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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