Hervey Ayala | Page 16

Very blessed I wanted to purchase a vehicle and had a very productive and efficient experience and look forward to my return. Thanks to Hervey Ayala I received the I wanted to purchase a vehicle and had a very productive and efficient experience and look forward to my return. Thanks to Hervey Ayala I received the vehicle that I came in for. More

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stay away from planet ford in humble I have never met an entire group of the most dishonest people in one place. My experience was horrible at best, and outside of all the mistakes, they I have never met an entire group of the most dishonest people in one place. My experience was horrible at best, and outside of all the mistakes, they won't make it right. They have lied to me, and I bought out of exhaustion. I have never posted anything negative about any business, but people need to know the sheer dishonesty behind these folks. From the sales rep, to the 2 sales managers, to finance....all lied to cover up mistakes and empty promises. More

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Great price We searched all over the Internet and got it down to 3 dealerships, Planet in Humble responded the quickest and we got the best price. No games once w We searched all over the Internet and got it down to 3 dealerships, Planet in Humble responded the quickest and we got the best price. No games once we arrived either. More

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Really good experience I'm a single mother with 3 kids and never really had to purchase a car on my own. Planet Ford in Humble treated me great an I am very happy with my ne I'm a single mother with 3 kids and never really had to purchase a car on my own. Planet Ford in Humble treated me great an I am very happy with my new Escape. More

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Randall Reed has his employees writing positive reviews to . Randall Reed has his employees writing positive reviews to cover up all the REAL BAD reviews of actual unaware customers that were scammed, cheated a Randall Reed has his employees writing positive reviews to cover up all the REAL BAD reviews of actual unaware customers that were scammed, cheated and lied to. Ford Motor should really put a stop to Planet Ford damaging Ford's reputation and SHUT DOWN this horrible place by pulling Randall Reed's license to sell. Reed and Kramer(manager/part owner) tell their employees to use every dirty trick in the book to make a sale. They tack on expenses that they just make up and try to HIDE from you in all the fine print. They wrote in a "Customer Appreciation" charge on my financing paperwork for $895 and did not tell me about it. When I ask why the price was higher than agreed, they said it was "Standard" and everyone pays that. When I ask what it was they told me is was for $12.95 oil changes and "things like that". !!! It is a STRAIGHT RIPOFF. The FACT is if you go to one of Randall Reed's dealership's (I-59 or I-45 or any other of Reed's dealerships) you are going to pay way too much more than a reputable dealer. Typically ONLY customers that have the WORST credit go here and what Randall Reed does to them is criminal. Take a LAWYER with you to look over the papers BEFORE you sign them, or just AVOID the HASSLE and go to another dealer. More

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Stay away Unfortunately these people really are crooks. Went and looked at a used vehicle which was marked $3,991 on the window. After test driving ect I said Unfortunately these people really are crooks. Went and looked at a used vehicle which was marked $3,991 on the window. After test driving ect I said i wanted to work something out on the car. Once they took all my info they came back and said the vehicle was $4,991 and they are losing money at that price. After me standing up to leave the guy said he needed to talk to the manager. He came back with a lower figure but still a lot more than what the car was marked for. I asked him if he realizes he is now asking me to pay more than they have the car marked for and he said he understood that but there was nothing he could do. No one should do business with with these dishonest people. More

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Classic bait and switch tactic. Advertised 1 price online through vast.com AND on their website. Changed the price on the website due to having 2 interested parties for the same vehicle. Shocked when shown t through vast.com AND on their website. Changed the price on the website due to having 2 interested parties for the same vehicle. Shocked when shown the price on vast then proceeded to come up with the excuse that " thats a cash price" despite it saying that NO WHERE on the listing. Im not surprised that this was what happened as ive had horrible experiences with dealerships in the past, but when the explanation for what happened was simply " everyone does it" meaning the actual verbal admissin that they did use a bait and switch is absurd. Save yourself time and go to carmax, excellent experiences. More

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