Hermes Peña
Hermes Peña at Prestige Toyota of Ramsey
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Hermes Peña | Page 3

Automotive Sales Consultant

Prestige Toyota of Ramsey

1096 NJ-17
Ramsey, NJ 07446

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4.3
85 Reviews

Highlander Favorite Car!! Yankees FAN!!

Dealership Experience

4 yrs, 1 mo

Specialties & Trainings

Customer Service Degree

4.3

85 Reviews

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85 Reviews of Hermes Peña

December 14, 2022

Dealership Rating
Employee Rating

Hermes is friendly, patient, polite and knowledgeable. He did a great job helping me with my lease. More

by Pete
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 15, 2022

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

December 08, 2022

Dealership Rating
Employee Rating

They lie to you about cars. They tell you the car is here and when you go there they tell you the car is at the body shop. They tell you it will be here in 3-4 days. They dra More

by Daniel123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Michael Garcia, Will Garcia, Mohammad Ghazoul, Homam "Sal" Salahi

Dec 12, 2022

Prestige Toyota of Ramsey responded

We apologize for your experience. We strive to accommodate all customers. However, this was a miscommunication between our BDC department and Sales Team to make sure the vehicle was ready. Please contact Ed Ruela at EdmundRuela@driveprestige.com so we could help out on a solution here. Thank you.

Dec 12, 2022

Daniel123 responded

I will never come back there.

November 04, 2022

Dealership Rating
Employee Rating

Best place to by Toyota, sales person, Hermes was great in getting us the vehicle that we wanted. The place is very clean, would refer anyone who is buying a Toyota to stop here first! More

by angels4u2
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Garcia

Nov 07, 2022

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with Hermes!

October 26, 2022

Dealership Rating
Employee Rating

They promised me something that couldn't delivered. They lied to me in order to make me finalize the purchase , all under false promises and that is Fraud ! . Until today I don't have my car with the m More

by superextras
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Cliff Montes , Michael Garcia, Eric StHilaire

Nov 03, 2022

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less-than-satisfactory experience. At our dealership, customer satisfaction is our top priority, and based on your review it seems we missed that mark. We’d like the opportunity to speak with you.

Nov 04, 2022

superextras responded

I don't think customer satisfaction is Prestige Toyota of Ramsey priority. Lying to make people buy a car is NOT honest . Definitely the name Toyota doesn't mean anything to you. Hope people will look somewhere else to buy a car and not in Prestige Toyota of Ramsey.

October 22, 2022

Dealership Rating
Employee Rating

Great service! Quick and courteous. Was out of there in 2 hours with a done deal and papers signed. More

by ervbushi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 24, 2022

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

October 18, 2022

Dealership Rating
Employee Rating

excellent service, they treated me very well and I bought the car of my dreams More

by lomabenigno
Customer Service
Price
Recommend Dealer
Yes
Oct 19, 2022

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

October 17, 2022

Dealership Rating
Employee Rating

Purchased preowned car September 2022. 1, was usable to pay more than $5k down payment with credit card 2, offered financing with expressed representation that could pay off car loa More

by GBUZZONI
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Homam "Sal" Salahi

Oct 18, 2022

Prestige Toyota of Ramsey responded

Thank you for your feedback. We're sorry to hear your experience warranted a 1-star review. Our dealership has a credit card limit. Your finance manager emailed you that he gave you copies of all your paperwork. If you need additional copies, feel free to come into the dealership. Your plates were put on by one of our sales consultants when they came in. Feel free to contact sales manager Eric St.Hilaire at 551-777-5202.

Oct 18, 2022

GBUZZONI responded

Yes, finance manager emailed copies of finance paper work that was cosigned with the finance manager. No, sales manager did not provide copy of any signed sales paper work that was cosigned with the sales manager.

October 12, 2022

Dealership Rating
Employee Rating

We had a great experience from start to finish , everyone there was nice and professional specially Herman who’s was our sells person he went above and beyond to assist us and make sure we where satisfied,I More

by eudwill
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tae Kwon , Michael Garcia

Oct 13, 2022

Prestige Toyota of Ramsey responded

Thank you for the positive five-star review! It's a pleasure to know you had such a great experience at our dealership and we look forward to working with you again in the future!

October 01, 2022

Dealership Rating
Employee Rating

Prestige Toyota of Ramsey have very clean rhe local and the staff are very good persons More

by Oscar Alejandro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 03, 2022

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

September 06, 2022

Dealership Rating
Employee Rating

Excelente al comprar el corola,la información por correo muy buena,pendiente con el servicio a los 5000 millas More

by egutierrezve
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Garcia

Sep 07, 2022

Prestige Toyota of Ramsey responded

¡Gracias por los comentarios positivos sobre su reciente experiencia con nosotros!

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