Henry Zhu | Page 20

I purchased a Volvo XC90 from Smythe Volvo in November 2024, and after deliberately waiting a few months to post this review, I can confidently say I couldn't be happier with both my vehicle and the entir 2024, and after deliberately waiting a few months to post this review, I can confidently say I couldn't be happier with both my vehicle and the entire dealership experience. I wanted to make sure everything still looked good after some time with the vehicle before sharing my thoughts. ## Sales Process The sales team at Smythe was refreshingly professional and knowledgeable about the Volvo lineup. My sales consultant, Jose Del Valle, took the time to understand exactly what I was looking for in a family SUV and guided me toward the XC90 without any of the typical high-pressure tactics. What really impressed me was how Jose handled it when they didn't have exactly what I wanted - he found an alternative with a different interior color but matching all my other requirements. To be honest, I actually ended up enjoying this interior color more than my original choice! Jose's ability to listen to my needs and find the right solution showed his expertise and genuine interest in customer satisfaction. They were transparent about pricing and available options, which made the decision-making process much easier. ## Finance Department The financing process was quick and straightforward. No unnecessary upselling of add-ons, just clear explanations and signing what we agreed on. ## Vehicle Delivery When I picked up my XC90, there was actually a minor issue that was discovered. What impressed me most was how the team handled it - they immediately brought in the service department to address the problem. When they realized it would take some time to resolve, Jose arranged for someone to drop me off at my house since I needed to get back to work. This level of customer service really stood out to me and showed their commitment to making things right. I was able to pickup the car a couple of hours later and everything has been working fine since then. ## Conclusion If you're in the market for a Volvo, I highly recommend Smythe. From the initial test drive to how they handled the minor issue during delivery, their commitment to customer satisfaction was evident at every step. After three months of ownership, I can confidently say that both the XC90 and the service I received from Smythe Volvo have exceeded my expectations. More

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Responsive Respectful Patient Thoughtful Courteous The staff had answers to questions and were very kind The staff had answers to questions and were very kind More

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Smythe is a tremendous Dealership! From Sales to Service, the employees deliver a first rate customer experience. Sabrina, who actually delivered my car, knew every option, every bel From Sales to Service, the employees deliver a first rate customer experience. Sabrina, who actually delivered my car, knew every option, every bell & whistle as if the car was her own! In my opinion, Smythe has the perfect combination of old school customer experience and cutting edge service! Bravo to the entire Smythe Team! You're a 10 in my book!! More

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This was my first time purchasing a car and it was very easy. Bob and the entire team at Smythe made the experience quick and painless. easy. Bob and the entire team at Smythe made the experience quick and painless. More

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It’s my 3rd car from smythe volvo. The car sells itself with people I trust and help me through the process, listen and look out for my families needs. The car sells itself with people I trust and help me through the process, listen and look out for my families needs. More

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Our experience at Smythe was top notch from start to finish and we would highly recommend. finish and we would highly recommend. More

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Excellent experience with Joey Manuel ! Everything went very smoothly. Very satisfied with my new car. Everything went very smoothly. Very satisfied with my new car. More

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Exceptional experience all around at Smythe Volvo. Bob Cerza is a very professional and knowledgeable salesman. Always love dealing with him. Adam Steinberg was great in showing us the various tech Bob Cerza is a very professional and knowledgeable salesman. Always love dealing with him. Adam Steinberg was great in showing us the various tech features of the vehicle and helping us pair up our various devices, etc., before we left site. Financing was quick and easy thanks to Henry Zhu. Our family has leased two Volvos from Smythe Volvo and I will always recommend Bob and the Smythe team. More

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Very nice people here, I got a great deal. They are very patient and professional. They are very patient and professional. More

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Bob was a pleasure to work with. Honestly, I'm not much of a "car guy" so I was dreading the process but Bob made me and my wife feel at ease right away. He was very professional and Honestly, I'm not much of a "car guy" so I was dreading the process but Bob made me and my wife feel at ease right away. He was very professional and friendly and went out of his way to help us find the right vehicle for our needs and our budget. I would recommend Bob and his colleagues to anyone! Hands down!!! More

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