Service department, lack of communication and follow up
on customer's vehicle.
I had to go to the service department in order to get information, because no one would pick up the phone or I did not hear f
on customer's vehicle.
I had to go to the service department in order to get information, because no one would pick up the phone or I did not hear from them after a week. My truck was there for almost 3 months for a warranty fix.
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by robt_gutierrez
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Cory Esquibel
Jan 02, 2024 -
Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded
We apologize for any inconvenience you've experienced and appreciate your feedback. We're committed to addressing your concerns and ensuring a better experience moving forward. Thank you for bringing this to our attention.
Henry was great.
He was super helpful and answered all of our questions and did everything he said he would.
He was super helpful and answered all of our questions and did everything he said he would.
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by cgroves
Verified Customer
Verified Customer
Dec 22, 2023 -
Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded
Thank you for your kind words! It was a pleasure assisting you, and we're thrilled to hear that your experience with Henry exceeded your expectations. Safe travels in your new vehicle!
It was just a nice experience from start to finish.
It was a pleasure doing business with the.
It was a pleasure doing business with the.
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by j.jones4174
Verified Customer
Verified Customer
Dec 11, 2023 -
Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded
We're delighted to hear that your experience with us was enjoyable from start to finish! Providing a pleasant and smooth process is what we aim for, and we're grateful for your positive feedback.
The experience was very simple.
Henry was great. The only complaint was that foundation did not provide 2 key remotes.
Henry was great. The only complaint was that foundation did not provide 2 key remotes.
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by 5451frog
Verified Customer
Verified Customer
Dec 05, 2023 -
Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded
Thank you for sharing your experience with us! We're pleased to hear that Henry made the process great for you. Regarding the key remotes, we apologize for any inconvenience. If you have further concerns, please don't hesitate to reach out to us.
Henry did a great job on explaining the vehicle and
getting it out the door.
getting it out the door.
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by mcrihfield
Verified Customer
Verified Customer
Nov 20, 2023 -
Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded
We're thrilled to hear that Henry did a great job explaining the vehicle and ensuring a smooth process to get it out the door. Thank you for choosing us, and if there's anything more we can assist you with, feel free to reach out. Safe travels and enjoy your new ride!
Henry always takes good care of us.
My wife got the Jeep she was looking for.
My wife got the Jeep she was looking for.
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by RODNEY
Verified Customer
Verified Customer
Other Employees Tagged:
Cliff Vallier
Sep 28, 2023 -
Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded
Thank you for the positive review! We are glad to hear that Henry was able to help get your wife the Jeep she was looking for.
Henry has sold me 3 vehicle in 13 years and has aways
gave me great deal. Thats Henry so much what you do!
gave me great deal. Thats Henry so much what you do!
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by DANA76306
Verified Customer
Verified Customer
Other Employees Tagged:
Michael Butler, Dirk Sachse
Very open, helpful, and gave me my choice of vehicle I
seen on lot,plus gave me what wanted ok nmy trade in value, and the vehicle I had my eyes on,and trade in amount, and pocket, thank you Henry
seen on lot,plus gave me what wanted ok nmy trade in value, and the vehicle I had my eyes on,and trade in amount, and pocket, thank you Henry
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by hartgp12
Verified Customer
Verified Customer
Other Employees Tagged:
Michael Butler
Jul 31, 2023 -
Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded
Thank you for sharing your positive experience with us! We're delighted to hear that you found our team to be very open, helpful, and accommodating during your visit. Thank you for choosing us, and we hope you enjoy every moment in your new vehicle. We look forward to seeing you again in the future!
These guys want to sell you a car.
They will work with you. I got them come down off the asking price and they were able to get me some running boards, a hard cover, and some hellcat b
They will work with you. I got them come down off the asking price and they were able to get me some running boards, a hard cover, and some hellcat badges for my mew truck. Additionally they gave me $8,000 more for my trade in than the other dealerships. I still ended up paying a mark up though since its a specialty vehicle, but it was less than other dealerships. All in all I’d say it was a fair deal.
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by Knife Guy
Verified Customer
Verified Customer
Other Employees Tagged:
Michael Mason
, Michael Butler, Cliff Vallier, Im bad with names, but there was a nice looking woman that was there helping me set up my RAM connect app. She called me a few days after my purchase to see if I had any questions or needed any help. I really appreciate that.
Jul 31, 2023 -
Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded
Thank you for sharing your positive experience with us! We're thrilled to hear that you had a great car-buying journey at our dealership. Thank you for choosing us for your automotive needs. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We hope you enjoy every moment with your new truck, and we look forward to being of service to you in the future!