Heather Mattice | Page 3
My CPO Service Advisor
My Auto Import Center
1860 East Sternberg Rd.
Muskegon, MI 49444
Employee Video
311 Reviews
Write a Review311 Reviews of Heather Mattice
March 22, 2022
Customer service is great, but workmanship and trust is subpar. Have had too many reoccurring issues with all of my vehicles. Now I remember why I stopped taking my first Subaru there. subpar. Have had too many reoccurring issues with all of my vehicles. Now I remember why I stopped taking my first Subaru there. More
Other Employees Tagged: Kim Kreuter, Jeremy Bliss
March 17, 2022
Heather is great, she knows how to work with the customer. The bills are always correct when she presents them, not so with others. The quick oil change employees could use training in thoroughnes customer. The bills are always correct when she presents them, not so with others. The quick oil change employees could use training in thoroughness. The stickers are sloppy and incorrect 50% of the time and they forget to reset the oil change settings on the dashboard 90% of the time, they have even left the underside of the dash board meeting unassembled and had to be asked to complete the job. I do appreciate continued loaners for free, per my original purchase agreement. Just letting you know to continue overall improvement. Thank you More
Other Employees Tagged: Ella Randall
March 04, 2022
First experience with Subaru Service staff changed our long established policy that you just don't take the car to a dealership...cuz they overcharge and create issues that don't exist. We will never tak long established policy that you just don't take the car to a dealership...cuz they overcharge and create issues that don't exist. We will never take our Impreza to any but My Auto. Everyone was so kind and absolutely "can-do" about everything. I've never, ever said "Gee, that was fun" about a repair experience...your people are nothing short of wonderful, welcoming, attentive...just great and...absolutely fun! Special thanks to Heather who made us feel really special and cared for in every detail. We love our Subaru and our wonderful, expert support team. More
Other Employees Tagged: Kim Kreuter, Sam Six
March 04, 2022
The lounge was comfortable and the popcorn and drinks was a nice added touch. 5stars a nice added touch. 5stars More
Other Employees Tagged: Mark Leutzinger, Glory Abiertas, Kim Kreuter, Olivia Kasper, Jeremy Bliss, Joel Coston , Taylor Briggs, Byrd Harderman Jr, Stone Prough, Robin
February 24, 2022
My auto import center does a great job and does it very professionally. This last visit was to repair several “little” items that had gone haywire with my car. They were ready for the car when I dropped i professionally. This last visit was to repair several “little” items that had gone haywire with my car. They were ready for the car when I dropped it off and completed the job a day sooner than I expected. Everything works again as it should. I couldn’t be happier! More
Other Employees Tagged: Ella Randall, Joel Coston
February 22, 2022
Too expensive. Brake pads and rotors should be covered by warranty since they need to be replaced a second time inless then 54,000 miles. Brake pads and rotors should be covered by warranty since they need to be replaced a second time inless then 54,000 miles. More
Other Employees Tagged: Beth Smith, Olivia Kasper, Ella Randall
February 11, 2022
My experience at Subaru of Muskegon was very pleasant. Easy to get in for an oil change. The staff were very professional and friendly. Austin Gressett was very helpful with any concerns I had. This deale Easy to get in for an oil change. The staff were very professional and friendly. Austin Gressett was very helpful with any concerns I had. This dealership was very accommodating with a messaging chair to watch tv, choice of beverages, and finished with a car wash! As I come from Grand Rapids, this is because of their welcoming and professional attitude, I have chosen not to do business in Grand Rapids, their arrogant attitude did not make me feel like they valued me as a customer. More
Other Employees Tagged: Larry Ryan, Austin Gressett, Glory Abiertas, Kim Kreuter, Olivia Kasper, Ella Randall