Heather Cullen

Came in to get an “oil change”. Right when I check in they tell me I need a timing belt and an alignment and other items. It was on the “recommendation” list. I proceeded to say tha Right when I check in they tell me I need a timing belt and an alignment and other items. It was on the “recommendation” list. I proceeded to say that’s weird because I had that done here not too long ago and I also had the alignment done there as well right after buying my tires from Costco. She looked it up and said yes you’re right. Crazy that they are not aware of my records unless I tell them. They proceeded to tell me I needed both cabinets and air filters change all 3 wipers replaced and a break system flush, transmission fluid flush. I agreed to those items and I was there a total of 1 hour and 13 minutes according to Life360. They had the same man do all the work according to the bill. They charged me a ridiculous amount of 366.85 for labor alone. I was so shocked by this salary I looked up the average salary for Honda mechanics on Zip Recruiter and it’s listed as 24.21 an hour. I get the dealership needs to make money but that is crazy ridiculous . Parts were only 296.94 (you know dang well that’s overpriced to make money there as well) That is completely shameful!! I will not be returning to that dealership again. They are more interested in up charging you service then what your car actually needs. This has happened before there and I should have known better to return. I have downloaded a records tracker app so I’m not blindsided by this type of nonsense. While I was waiting I overheard a “salesman” in maintenance tell a older lady she needed new tires and she said that’s odd because I just took my car to Costco for a tire rotation and they said my tires look great. He proceeded to say well they can go a little further. He said to her you will need a new battery as she agreed to it and he walked away she said well that’s a lot better than the 2,000.00 they charged me last time I was here. 😳 More

by Viallrayfamily Verified Customer Verified Customer

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The usual courteous fast service. Prices rising faster than general inflation. Appreciate express oil service. Prices rising faster than general inflation. Appreciate express oil service. More

by COHN6292 Verified Customer Verified Customer

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Heather was polite, efficient, and knowledgeable. She helped me get everything I keeled without having to wait for forever. I use her every time. She helped me get everything I keeled without having to wait for forever. I use her every time. More

by MARILLA.ANNE.KENNELL Verified Customer Verified Customer

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I was in for routine oil/filter/tire rotation and multipoint-check service. Heather was welcoming and professional. She went above and beyond by putting her own personal expertise to work on the one multipoint-check service. Heather was welcoming and professional. She went above and beyond by putting her own personal expertise to work on the one problem issue we were having with Apple Carplay in our Accord. The work was completed efficiently and cleanly, with the engine oil level right on the mark (experience elsewhere has prompted me to verify). Great experience! Thank you Heather and team! More

by Pineview Verified Customer Verified Customer

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Always a pleasure talking my car there. Heather is super knowledgeable and great to work with Heather is super knowledgeable and great to work with More

by Ablandino Verified Customer Verified Customer

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Continues to be very clear, helpful and professional. Secure trusting her and Lou Sobh Honda. Secure trusting her and Lou Sobh Honda. More

by M1212 Verified Customer Verified Customer

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Heather is great! This is the first dealership service department that I have ever recommended. I have always had a great experience at Lou Sobh Honda. This is the first dealership service department that I have ever recommended. I have always had a great experience at Lou Sobh Honda. More

by CREED0392 Verified Customer Verified Customer

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It was very good service. A a a a a a a a a a aa A a a a a a a a a a aa More

by sumitgarg79 Verified Customer Verified Customer

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It was easy to make an appointment on line Sunday. Once I arrived I was able to check in immediately. I was shown a list of work that needed to be done. I was given an accurate estimate of time it wou Once I arrived I was able to check in immediately. I was shown a list of work that needed to be done. I was given an accurate estimate of time it would take to complete the work. Overall a good experience. More

by crandyfowler Verified Customer Verified Customer

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Heather is THE BEST. She is super efficient, totally knowledgeable, and friendly. She is the best at keeping me informed as to the progress of my service and repairs. She is super efficient, totally knowledgeable, and friendly. She is the best at keeping me informed as to the progress of my service and repairs. She could run the whole place, but then I’d loose my favorite rep. What a pro! More

by cincione Verified Customer Verified Customer

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