Hank Ung | Page 2

Good, bad, good The reason for average rating is because I average out the 3 times I visited the dealership. First time I met Gabriel Zorrilla and Jamon Caswell. The The reason for average rating is because I average out the 3 times I visited the dealership. First time I met Gabriel Zorrilla and Jamon Caswell. They were professional and listen to what I had to say. They respect my opinion when I said I have to give it some more thoughts before making decision. Moreover, I especially like the way Jamon followed up with customer. Through the whole process, he always present himself professionally and wanted to sell the best car and making sure im happy. That speaks volume to me as this is the first time I’m buying a car. When I was ready to buy the car, I came in the second time with my whole family but unfortunately Jamon wasn’t there and I had to meet with Ahmeh Mowena and Wally. I had to say that was the worst experience. Wally was a normal sales man trying to make the customer buy the car. On the other hand, Ahmed didn’t present himself as professional at all. He gave me an angry face when I said the number he showed me wasn’t the number I discussed with Wally. He made me felt a little threatening when he said with an angry face and raise his voice that he will get Wally in trouble if Wally committed to the number. He asked me to forget whatever Wally said in the last 2 hours and start over which I don’t have time for. That is very unprofessional of Ehmeh. I walked out of the dealership thinking I will never come back to Woburn Toyota again. However, Jamon made me changed my mind with all the follow up texts and the effort to sell me the best car. If I would recommend anyone to Woburn Toyota, I will point out to work with Gabriel and Jamon only. More

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Great experience A very nice place to visit for a new car purchase. With saleman Mr western paglia‘ great effort to get all relevant information, I did have great expe A very nice place to visit for a new car purchase. With saleman Mr western paglia‘ great effort to get all relevant information, I did have great experience to have a new car there. Mr ung for paper work, is also great. peter More

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Amazing experience buying a new car! I bought a new car from Woburn Toyota and the service from everyone I worked with was excellent! I would recommend this dealer and the entire team to I bought a new car from Woburn Toyota and the service from everyone I worked with was excellent! I would recommend this dealer and the entire team to anyone looking to buy a new or used car, or to get service. More

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New purchase and Financial The staff were really helpful and understanding. Explained everything in “layman’s term” and were in my best interest. The new sales personnel also wa The staff were really helpful and understanding. Explained everything in “layman’s term” and were in my best interest. The new sales personnel also was able to provide the car that I was searching for while the financial team explained the interest aspect and how I could benefit. More

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Great sale staff Had the best experience ever purchasing my new highlander! Wally sabet made it so easy and extremely quick Will now my family and I will only go t Had the best experience ever purchasing my new highlander! Wally sabet made it so easy and extremely quick Will now my family and I will only go to sales manager WALLY SABET!! You should too More

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Car Inspection refund ??? This is a delayed review about a purchase right before last Thanksgiving and a complain for never receiving the promise-to-arrive-in-a-couple-of-days This is a delayed review about a purchase right before last Thanksgiving and a complain for never receiving the promise-to-arrive-in-a-couple-of-days refund check for a car inspection. When our old 4Runner made suspicious sound and alerted us time for a replacement, I took some time to input some information online and looked for a deal. Within 30 minutes, I got a call from Woburn Toyota providing us an appointment at 3:00pm. Honestly, we were not ready to act so quickly. But, why not? The old 4Runner and our other car both were from Woburn Toyota. We thought we were experienced customers I weighted and believed I could pick my son at 6pm in Boston as I had promised. Unfortunately, we left Woburn Toyota barely before 7pm with empty stomachs and dried lips, while our 14-year-old had to find a place to stay in the city during that time. I could not remember how many times I complained to Sydney for long waiting after long waiting and told him my boy was waiting for us. Every time, he said:"I am very sorry. I am waiting for some response from someone, I promise I will push the process and get you out of here by what time." All of his promises broke. The only part we could see professionalism and efficiency was the 30 minutes or so we spent with the Financial Officer. He recommended a service package,, answered our questions, went through the documents, collected the signatures and chatted with us. He was shocked to know we had spent about 3.5 hours in the building that afternoon with about 20 minutes inspecting 3 4Runners and no test driving: "What have you been doing here?" Since we did trade-in and kept our old plate, Sydney suggested us not waiting for on site Inspection. On Nov. 26, I sent him copies of my receipt by text message as instruction. He replied saying he had passed it to Accounts department. On 12/12 and 1/3, I texted him twice for not receiving the refund. No response. On 1/4, I went for our other car's maintenance and talked with a lady at information desk. She used my phone to send the copy of receipt to her email and said the check should be sent out in mail the next day. I just realized it had been 4 months since then.. No check arrived in mail. Now you have a nice and modern building, expanded team of sale person. The old sales representatives we bought last two cars from no longer work directly with buyers. I miss your old cramped building. More

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Happy customer Chris costa was a wonderful sales person! My visit was quick and efficient! When I emailed him he responded in a reasonable time! He called me after I Chris costa was a wonderful sales person! My visit was quick and efficient! When I emailed him he responded in a reasonable time! He called me after I picked up my vehicle to check in with me to see if I needed anything! He was amazing to work with!! More

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Purchasing a new car Great service and quality of work very nice place and nice sales people to work with nice new place very professional sales people to work with Great service and quality of work very nice place and nice sales people to work with nice new place very professional sales people to work with More

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Couldn't be more pleased!!!! Can't say enough how pleasant and easy Hany is to work with. Jamon did all he could on pricing to get me the best price by over a $1000 dollars UNDER Can't say enough how pleasant and easy Hany is to work with. Jamon did all he could on pricing to get me the best price by over a $1000 dollars UNDER ALL other dealers. Hank also did all he could and got me the best rates. In general VERY happy with whole transaction. Second Tundra from Woburn, will never go elsewhere. Thanks to all for the savings! Be More

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Great team of people I can’t say enough about the professional courteous team at Woburn. They have a no nonsense approach and provided me with a great experience. I’ve pur I can’t say enough about the professional courteous team at Woburn. They have a no nonsense approach and provided me with a great experience. I’ve purchased two vehicles there and will be going back for my next one. Jamon Caswell and Cris Costa went above and beyond to help me with everything. More

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