Haliey Smith

Laird Noller Ford of Lawrence responded

We're thrilled to hear about your positive experience at Laird Noller Quick Lane! Providing excellent service and maintaining a friendly atmosphere are top priorities for us, so we're glad to know we hit the mark with you. Our team works hard to ensure quality work is performed on every vehicle, so it's great to hear that reflected in your review. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future! If you ever have any questions or need assistance, feel free to reach out.

Laird Noller Ford of Lawrence responded

Thank you for your positive feedback! We're glad to hear that you've consistently had good experiences with us and that you find our approach to transparency regarding work performed or recommended repairs valuable. Providing clear and honest communication is important to us, and we're pleased to know that it's reflected in your interactions with our team. If you ever have any questions or need further assistance, please don't hesitate to reach out. We appreciate your continued trust and look forward to serving you in the future!

Laird Noller Ford of Lawrence responded

Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with our service department. Providing awesome service is our top priority, and we're delighted that you would highly recommend us and entrust us with all of your vehicle servicing needs. Your satisfaction and loyalty mean the world to us, and we truly appreciate your kind words. If you ever need anything else or have any further feedback, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you and your vehicles again in the future!

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience with us! We're glad to hear that Quicklane was able to install the part for you. Your satisfaction is important to us, and we're grateful for your understanding. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and hope to serve you again soon!

Laird Noller Ford of Lawrence responded

Thank you so much for your glowing review and for recommending us to your friends and family! We're thrilled to hear that you had an excellent experience with our service. Providing top-notch service and earning your trust mean the world to us. If there's anything else we can do for you or your loved ones, please don't hesitate to reach out. We truly appreciate your support, and we look forward to serving you and your referrals again in the future!

Laird Noller Ford of Lawrence responded

We're deeply sorry to hear about your disappointing experience. Your trust and satisfaction are of utmost importance to us, and it's concerning to hear that we fell short of meeting your expectations. Please accept our sincerest apologies for the issues you encountered with the car you purchased. This is certainly not the experience we aim to provide to our customers. We understand the importance of purchasing a reliable vehicle, especially under difficult circumstances, and we regret that we let you down in this regard. To address your concerns and ensure that this matter is resolved to your satisfaction, we kindly ask you to reach out to our management team at 785-843-3500. Your feedback is invaluable to us, and we are committed to taking the necessary steps to make things right. Once again, we apologize for any inconvenience or disappointment caused, and we hope to have the opportunity to regain your trust in the future. Thank you for bringing this matter to our attention.

Laird Noller Ford of Lawrence responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with us and that you plan to return in the future. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything else or have further questions, don't hesitate to reach out. We look forward to welcoming you back and assisting anyone you send our way!

Laird Noller Ford of Lawrence responded

We're truly sorry for the inconvenience and frustration you experienced during your recent visit for the factory recall on your vehicle. We understand how important your time is, and we sincerely apologize for not completing the job within the expected timeframe. Your feedback is crucial to us, and we're committed to addressing the issues you encountered to prevent similar situations in the future. Please know that we take your concerns seriously, and we're working to ensure that appointments are honored promptly and efficiently. We appreciate your patience and understanding, as we work on expectations and process. We apologize that it took longer than expected, sometimes recalls take longer than the manufacturer or advisor state and that should have been communicated. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.