Greg Jones | Page 110

DO NOT TRUST THIS DEALERSHIP'S SERVICE DEPARTMENT!!!!!!! I purchased my vehicle new from this dealership (2017) and brought it in very EVERY service required and even other things like alignment etc. The ma I purchased my vehicle new from this dealership (2017) and brought it in very EVERY service required and even other things like alignment etc. The maintenance/service was covered for first 3 years or 35,000 miles...these visits were oil changes and supposedly checking my vehicle out for problems or issues. I had the car in right at the 35,000 miles in July of this year (2018). Not one time on any "check up" did the service department mention that my brakes were getting worn or that I might want to have the brakes checked soon... NOTHING AT ALL!!!!! Then I heard a noise around 40,000 miles and took it in. Now I needed new brakes and rotors and around $1,000 with worth of service. Now of course it was no longer covered however the issue I had was why wasn't this mentioned before? I might also add that every time I went for my service I had to deal with the service manager by the end of the visit for some problem so I already had his name and spoke with him this past visit. I was more concerned with the fact that my vehicle needed brakes this soon AND I was never clued in. I left and went to another place to have my brakes repaired (a very reputable place that my husband has his Porsche serviced) and I was told I had absolutely no brakes left and that this doesn't just "happen" it has been an issue the brakes don't just all of a sudden all go out. BMW of Sarasota service department and BMW itself is a complete scam in my opinion. I have never had a vehicle to need brakes at 40,000 miles first of all and second of all a dealership like this in a retirement area like Sarasota Florida needs to be trusted, and there isn't any way I would or could recommend them to anyone. I hope that this review will save one person their SAFETY because my safety was jeopardized in a scam because they didn't want to cover it while it was under warranty. I also phoned the owner of the dealership or who I was told was the owner and explained this to their assistant and gave them a week to get back to me in any way before I began my negative reviews. That is how much they care. More

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Awesome Great customer service, very attentive as always..Diagnosed the problem and fixed it in the same day.. I would recommend them to everyone..Thank you f Great customer service, very attentive as always..Diagnosed the problem and fixed it in the same day.. I would recommend them to everyone..Thank you for the courtesy.. More

by billywilliamsiii Verified Customer Verified Customer

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Great Service Manager Greg is great to deal with and always puts the customer first. Easy to get an appointment, and checking in is quick and efficient. My car is always Greg is great to deal with and always puts the customer first. Easy to get an appointment, and checking in is quick and efficient. My car is always ready when promised. More

by jwilcox8 Verified Customer Verified Customer

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Always great service! The entire staff always goes above, and beyond, to ensure customer satisfaction! Maria is awesome to work with and always provided exceptional servic The entire staff always goes above, and beyond, to ensure customer satisfaction! Maria is awesome to work with and always provided exceptional service. I would not hesitate to recommend her, Jack, and the dealership in general to anyone. More

by maria33 Verified Customer Verified Customer

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BMW sets the bar for customer service! BMW Sarasota came to our rescue when Global Imports BMW in Atlanta abandoned me, my blind husband, my cat and our disabled under warranty car in Ac BMW Sarasota came to our rescue when Global Imports BMW in Atlanta abandoned me, my blind husband, my cat and our disabled under warranty car in Acworth, Georgia. on September 13th It is a long, unbelievable story and I finally got our car our car back from Atlanta on October 9th thanks to BMW Sarasota. I cannot thank Greg Jones and the whole BMW team who supported us in this effort. Judy Caldwell Moore, Sarasota, FL. More

by bubbaandjudy Verified Customer Verified Customer

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Prompt and courteous Keep up the great work and Greg and Derek are always informative and get me in and out quickly in the service area and always let me know what is goin Keep up the great work and Greg and Derek are always informative and get me in and out quickly in the service area and always let me know what is going on with my car More

by Sharon1437 Verified Customer Verified Customer

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Service Greg the Service manager goes above and beyond the service render at other dealerships. I am retired Marine and he makes you appreciate your service.. Greg the Service manager goes above and beyond the service render at other dealerships. I am retired Marine and he makes you appreciate your service.. More

by billywilliamsiii Verified Customer Verified Customer

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Three Screws Were No Match To Great Service I was driving my newly purchased BMW without a worry in the world when an alert popped up that there was "low tire pressure." I proceeded to BMW of Sa I was driving my newly purchased BMW without a worry in the world when an alert popped up that there was "low tire pressure." I proceeded to BMW of Sarasota and was met by service personnel including Greg Jones the service manager. Their response to my safety was immediate and I was back on the road with even a greater peace of mind. Thanks again, BMW of Sarasota. You perform customer service as if it's the only important thing you are going to do each day. More

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Exceptional service provided by your service team My daughter and her best friend were in Bradenton on a girls week before college begins when yesterday morning the car would not start. After a few at My daughter and her best friend were in Bradenton on a girls week before college begins when yesterday morning the car would not start. After a few attempts to jump it with no luck I had the vehicle towed to your location. Initially I waited for a bit to get in contact with someone but when I did (Greg Jones) was not only sympathetic but also placed urgency on the situation. The girls were to be traveling back home today and of course were in question as to what next. Do we need a hotel is my dad coming to get us were all thoughts running through their minds. After some diagnostic time Greg called to inform me it was a bad key fob and asked if I had another. I was able to next day the key and once it arrived my car was not only reprogrammed for the key it was also updated to the newest software. With no request on my part Greg informed me the whole procedure would be no charge. As anyone in my shoes would feel the question of what is this going to cost was at the forefront of my mind behind the concern for the girls. Greg’s communication was spot on and his personality is great. I wish I lived near your facility but I live in Charleston SC. I would tell everyone about your organization. Sincerely Joshua Landreman More

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Over 3 hours for scheduled service, gave me a loaner Jasmine is great and so is Greg service manager. Although it took 3 hours I was given a loaner. The holdup was getting the car washed. That took al Jasmine is great and so is Greg service manager. Although it took 3 hours I was given a loaner. The holdup was getting the car washed. That took almost 45 minutes More

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