Greg Hoffman | Page 5

The works was done on time and at the quoted price. The waiting area is quite comfortable. The waiting area is quite comfortable. More

Helpful 0

Report | Print

Puts politics over customer experience and safety. George in maintenance refused to put on a mask after I notified him that the mandate was still in effect. I shared that my wife died because people w George in maintenance refused to put on a mask after I notified him that the mandate was still in effect. I shared that my wife died because people were not taking the COVID pandemic seriously. George tried to start an argument with me and extended a 1.5 hour appointment to 3 hours. Left a voicemail for David, manager, about Geroge's tantrum and I have not heard back. They seem to allow their personal politics to disrupt their ability to follow the law and even care about their customers. I will be fully utilizing the remaining services I have paid for, but will be purchasing future vehicles from another dealership and possibly a different manufacturer. 33 and will likely need a work truck for the farm, a larger vehicle for transporting groups of people, and will definitely replace my rav4 with an all electric version after existing coverage/warranties expire. Staff succumbing to what is looking to be a treasonous political movement have most definitely lost the dealership ~150k in sales. I am a non-affiliated/independent politically and just want to not be messed with when receiving services that I paid for. I will be advising friends, family, and co-workers who are looking for a car to avoid royal moore and reconsider Toyota as a whole. More

Helpful 3

Report | Print

Emily is a fantastic service advisor and is an absolute pleasure to work with! She is very detail oriented and kept me updated throughout the process of having my Venza serviced! It is so refreshing to w pleasure to work with! She is very detail oriented and kept me updated throughout the process of having my Venza serviced! It is so refreshing to work with such an honest and caring person at a car dealership!! Definitely will be be a customer for life! More

Helpful 0

Report | Print

The staff is professional and efficient. I had a scheduled appt for regular maint., cost was clearly explained and how long I would have to wait…everything was done to my satisfaction! Fro I had a scheduled appt for regular maint., cost was clearly explained and how long I would have to wait…everything was done to my satisfaction! From check in to check out. I have always been treated well here for last 7 plus years. More

Helpful 0

Report | Print

After trying two other Toyota dealerships in Portland, we settled with Royal Moore as our go-to service department because of the excellent customer service and ethical practices. settled with Royal Moore as our go-to service department because of the excellent customer service and ethical practices. More

Helpful 0

Report | Print

Great experience -- great attention to detail. The service I requested was performed in a very timely manner. The service I requested was performed in a very timely manner. More

Helpful 0

Report | Print

Always friendly staff. They explain what they are doing and what the charges will be. They explain what they are doing and what the charges will be. More

Helpful 0

Report | Print

purchased total of 4 Toyota's since 2010 from Royal Moore , maintenance has always been ***** , maintenance has always been ***** More

Helpful 0

Report | Print

We are confident the work was done by experts. Royal Moore is the place to work on our auto!! Royal Moore is the place to work on our auto!! More

Helpful 0

Report | Print

Greg was quick. and efficient placing the cross bars on my car. Staff was friendly. Definitely would recommend royal moore and efficient placing the cross bars on my car. Staff was friendly. Definitely would recommend royal moore More

Helpful 0

Report | Print