Greg Harper | Page 2

I've purchased 2 cars in a year from Castle and couldn't be happier. Easy, no pressure selling tactics and everyone treats you like family. be happier. Easy, no pressure selling tactics and everyone treats you like family. More

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The buying experience went well. Desirea is awesome and so is the management and finance team. Desirea is awesome and so is the management and finance team. More

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Love our Edge Blake was willing to work with us to finalize the deal and make it happen. From the moment we walked into the office, Blake actually made us feel at Blake was willing to work with us to finalize the deal and make it happen. From the moment we walked into the office, Blake actually made us feel at home - Actually, he remembered us from our mutual hometown - 40 years ago! We drove home in our new "dream" car. Thanks to you all for making this work to meet our budget without compromising the features and color of our new Edge! More

by joyceforbes Verified Customer Verified Customer

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Review of new car purchase I bought a new vehicle from your dealership because we've gone there for two generations. Amazing people, good knowledge, and they are very eager to w I bought a new vehicle from your dealership because we've gone there for two generations. Amazing people, good knowledge, and they are very eager to work with you and for you. More

by Kp Verified Customer Verified Customer

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Ask for Blake and your search is over! We searched high and low from Portage to Mishawaka and only one other person and dealership was close to the experience we had with Blake and the Cast We searched high and low from Portage to Mishawaka and only one other person and dealership was close to the experience we had with Blake and the Castle Ford team. This was our second purchase from the Castle group (first was Castle Subaru in Portage). Blake was patient while answering our (approximately) couple million questions, greeted us with a genuine smile each time we came back, and took the time to locate the exact vehicle we were looking for that was in budget! It was truly a low pressure and relaxed environment. He had the confidence in the truck he found to have us look over every square inch (even gave us a flashlight to do it!) on a lift, on the ground, and probably would've moved earth to let us see it upside down. We were allowed to test drive it, take it to an independent mechanic, test drive it some more, talk about it amongst ourselves without him involved, and come back with new questions. There were a few minor concerns that were found and addressed prior to completion of the sale without complaint and had an agreement on sale to have a couple of glass chips filled on return. Without a doubt, it was the lowest pressure and most relaxed we've felt at about 14 different locations. Sharon in financing was excellent in taking the time to explain the warranty coverage options and GAP insurance. We ended up going with a longer extended warranty that we requested after seeing the value in having the vehicle covered against an expense we wouldn't want to pay for out of pocket. We only met briefly with Greg, but it was an enjoyable experience to meet with a manager who was down to earth and cared more about the proper vehicle for our needs, like Blake, instead of shoehorning us into a vehicle that we didn't want just to finish a sale. Overall, it was an enjoyable experience where we always felt welcomed instead of being dismissed or the phone hung up on us based on looks, income, questions, or our discerning vehicle selections. If you're unsure who to start with, make sure you end up with the Castle Team! Also, if you thought your visit was good enough, a box of butterscotch Dilly bars will be well received by the team :) More

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Worth the Drive! Found the car I wanted on the Castle website, drove over from Illinois and completed one of the most pleasant car buying experiences ever! My thanks Found the car I wanted on the Castle website, drove over from Illinois and completed one of the most pleasant car buying experiences ever! My thanks to Terry and Greg for both their helpfulness and follow-through! And...did I mention...I got a great deal too! More

by bhohmann Verified Customer Verified Customer

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Great experience Terry was fantastic found me what I was looking for. Explain everything to me. He also found me the best deal. Definitely would to back. Terry was fantastic found me what I was looking for. Explain everything to me. He also found me the best deal. Definitely would to back. More

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Pressure free The sales staff was very polite and courteous, Always there with knowledgeable answers to any questions. We had our financing done prior to going ther The sales staff was very polite and courteous, Always there with knowledgeable answers to any questions. We had our financing done prior to going there and they found a better rate for us, without sending it out to multiple lenders. I would recommend Castle Ford to anyone. A real pleasure. Thank you More

by pzfatboy Verified Customer Verified Customer

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Excellent dealership From salesman asking my wants, and beyond fulfilling them, to quick and easy financing, this car buying experience was my best -and fastest- ever! St From salesman asking my wants, and beyond fulfilling them, to quick and easy financing, this car buying experience was my best -and fastest- ever! Staff was very friendly and accommodating More

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Not happy with experience Your Service manager Joe did nothing but lie to me about the service taking so long on a warranted transmission problem he kept telling me that it wa Your Service manager Joe did nothing but lie to me about the service taking so long on a warranted transmission problem he kept telling me that it was in the bay and they were taking apart to find the problem but every time I drove past the place the car never moved from where it was when it was towed in and we were not offered a loner car for the first four days because he said there were no loners but then we talked to Leann and she put us into one right away so we incured 186.00 rental fee for something we should not have. Joe said we would get it paid back from ford since it was a warranty issue (Still waiting for the check). Also it took over a month for him to get my paperwork after I had called several times. I think this man is not a good fit for a manager. More

by mkhw171 Verified Customer Verified Customer

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