Greg Foster | Page 3
Fixed Operations Director
Jim Norton Toyota Tulsa
9809 South Memorial Drive
Tulsa, OK 74133
I started at Jim Norton over twenty years ago as a Service Porter and worked my way up over the years to Fixed Operations Director. Our customers are what keep the doors open and the lights on, so it's my job to ensure everyone is well taken care of every single day!
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Write a Review22 Reviews of Greg Foster
June 22, 2017
Two Year Service Visit I had a very good experience. Was met promptly by a friendly young lady who showed me to my service agent. He and I discussed the work that was to be I had a very good experience. Was met promptly by a friendly young lady who showed me to my service agent. He and I discussed the work that was to be done and then I was off to the nice waiting area where I ate a couple of complementary cookies. In no time at all I received a phone call from my service agent informing me my vehicle was ready to go. Couldn't have went better. More
Other Employees Tagged: David Holmes, Bryan Burdette, Kevin Peck , Cody Clay, David Dumas, Brett Fry, Shaun Hembree, Tyson Hoyt, Innessa Schwartz
May 03, 2017
Don't expect them to stand behind aftermarket products! I bought a new truck and camper shell from Jim Norton in 2015. I've taken the shell to them 3 times for leaks. One time they had my vehicle for almost I bought a new truck and camper shell from Jim Norton in 2015. I've taken the shell to them 3 times for leaks. One time they had my vehicle for almost a month because the 3rd party sent them the wrong parts. The shell leaked again and when I brought it back to them they gave me a speech about how they would take care of me, but we also discovered that part of the screws were missing from the window seals. Some of the trim pieces had been stripped out and re drilled with the original ones clearly not lining up. Metal shavings from the process were in the liner carpet. Doesn't look like quality service to me. Now they want to keep the shell for up to a month so they can send it back to the third party for them to work on it. I also received a speech about how it was now two years old and my truck was at 36900 mi which is technically outside the warranty, but they were still going to take care of me. Come on...we are only this far along because you've never been able to fix this stupid lemon in the first place. Apparently Jim Nortons idea of caring for their customer is letting their third party vendors take care of things at the customer's expense of time and resources. As well, they apparently think half baked workmanship is acceptable. Love Toyota, would never buy another product from Jim Norton again. More
Other Employees Tagged: Stephen Remy