Greg Edwards | Page 3
Service and Parts Director
Herb Gordon Subaru
3161 Automobile Blvd
Silver Spring, MD 20904
38 Reviews
Write a Review38 Reviews of Greg Edwards
March 17, 2021
They listen to your concerns with their main focus being customer satisfaction. That being said, I am 100% satisfied. Next car will definitely be a Subaru again. customer satisfaction. That being said, I am 100% satisfied. Next car will definitely be a Subaru again. More
Other Employees Tagged: Robert Jackson
March 05, 2021
Herb Gordon Subaru supported me while in the midst of my very own “series of unfortunate events” and I can’t thank them enough! Driving in downtown Bethesda, my power steering suddenly went out and then m very own “series of unfortunate events” and I can’t thank them enough! Driving in downtown Bethesda, my power steering suddenly went out and then my battery died. After being towed to Herb Gordon Subaru, I was introduced to Vitaliy, a phenomenal service advisor. Together both he and Greg kept me informed about the costs of the parts/services that my car needed. That day they had me in a loaner car and I was able to continue my appointments— a realtor needs their car! I asked very bluntly if I should purchase a new car or if my Outback with only 90k miles would continue to drive well after said repairs. I felt confident in their guidance to continue with repairs. My brakes were an issue and after trying several options, the part needed was going to cost close to another $1000 I was distraught. Subaru worked with me and helped to offset some of the costs of the part needed...I was already spending a chunk of $$ and they realized my situation. They treated me with so much respect and I felt truly guided in making my decisions. Fast forward to the day I’m going to pick up my car and return the loaner — I got rear ended in the LOANER car!! I felt so bad, even though it wasn’t my fault, I still felt like I wrecked a brand new car that they loaned and was mortified. Ken, the service manager called to check on me while I was still at the scene and reassured me that everything was okay and accidents happen. Laurie also helped to assuage my concerns by making the insurance accident reporting effortless. I can’t say enough about the amazing folks at Herb Gordon Subaru. I felt cared for, understood, and appreciated as a customer. I’ve always known I’d be a lifelong Subaru driver, but I won’t ever take my car or buy another car from anyone but the incredible folks at Herb Gordon! Thanks to all for getting me back on the road safely. Sincerely, Ashley Vonada More
Other Employees Tagged: Ken Hanscom, Vitaliy Khlebnikov , Laurie
August 14, 2020
Came in to the dealer as the airbag light was on and Ac was not blowing enough cool air. Robert Jackson Was at the gate as soon as I pulled in was very firmly Very attentive Took my info,ask me to go in t was not blowing enough cool air. Robert Jackson Was at the gate as soon as I pulled in was very firmly Very attentive Took my info,ask me to go in to the waiting Room. Michael goodmen help me understand the issues that the car had and how they were going to be fixed. Informed me that it will take about A-day in order to get it fix. provided me with a rental car for A-day. Michael Goodman and Claudia Herrera are very friendly and attentive each time we come for service. More
Other Employees Tagged: Ken Hanscom, Michael Goodman, Vitaliy Khlebnikov, Harry Price, Rodney Rogers , Claudia Herrera, Robert Jackson, Junior Mohepath, Bob Thompson
June 30, 2020
Rodney Rogers is a STAR! I have shared his name with other friends so that they contact him personally for their next service appointment. DONE Tell Mr Goodman to wear his mask over his mouth and nos other friends so that they contact him personally for their next service appointment. DONE Tell Mr Goodman to wear his mask over his mouth and nose when in the service department. More
Other Employees Tagged: Michael Goodman, Rodney Rogers
June 22, 2020
The service and work done on my car was excellent. The service young lady listen to my concerns and recommended what needed to be done. She was very professional and knowledgeable about my car. I travel service young lady listen to my concerns and recommended what needed to be done. She was very professional and knowledgeable about my car. I travelled from Montgomery village to get my car service at Herb Gordon. They have a very friendly staff. Thank you Claudia for making sure my car is kept in good standing. My 3 year old car runs like new. More
Other Employees Tagged: Vitaliy Khlebnikov, Rodney Rogers , Claudia Herrera
June 20, 2020
Great Service - Trustworthy team! I've purchased and serviced two vehicles with Herb Gordon over the past 7 years. Trustworthy and caring people who have always strived to provide qua I've purchased and serviced two vehicles with Herb Gordon over the past 7 years. Trustworthy and caring people who have always strived to provide quality and friendly service and a fair deal. Just bought a 2020 crosstrek from jim boratenski - great experience! got a good value on my trade (thanks Jason) and I always schedule my service with Vitaliy Khlebnikov but in truth all the guys in service center have been awesome. More
Other Employees Tagged: Michael Goodman, Vitaliy Khlebnikov, Harry Price, Rodney Rogers, Jim Walker , Jim Boratenski, Jason Withrow
June 18, 2020
Vitaly and the technician Matt diagnosed my problem fixed it and was gone very quickly.i highly recommend this dealership. The service department is a very safe place to wait for your car. Felt very comforta it and was gone very quickly.i highly recommend this dealership. The service department is a very safe place to wait for your car. Felt very comfortable waiting. More
Other Employees Tagged: Vitaliy Khlebnikov , Matt the technician
March 29, 2020
Excellent service and customer attention. Had a flat tire while traveling I-95 near Silver Springs. Brought the vehicle to Herb Gordon Subaru for a new tire since could not complete remaining Had a flat tire while traveling I-95 near Silver Springs. Brought the vehicle to Herb Gordon Subaru for a new tire since could not complete remaining 6hr drive on donut spare. Entire service department, including manager were quick to respond. Very courteous and sympathetic to our situation.. Not having a matching tire in stock, they went above and beyond expectations to locate a match at a local store, send a technician to retrieve it and then mount it in a very efficient manner. While waiting for the work, we received much welcomed assistance from the staff in providing a table to eat lunch as well as some pleasant conversation. Can't say enough about how efficient and helpful this dealership was in addressing a bad situation. A first rate outfit. More
Other Employees Tagged: Vitaliy Khlebnikov, Rodney Rogers , Junior Mohepath, Also cashier who is not listed above. Didn't catch her name. A very helpful and friendly lady. Semper Fi.
March 02, 2020
Harry Price is excellent Mr. Price is very professional and attentive. He made sure that the service technician and manager Mr. Edwards (also first rate) were aware of my car Mr. Price is very professional and attentive. He made sure that the service technician and manager Mr. Edwards (also first rate) were aware of my car's issues and went out of his way to ensure a complete repair was performed. Easy 5/5 More
Other Employees Tagged: Harry Price
January 28, 2020
Today was my first visit to the service department with my new Forester. We had made an appointment and when we arrived, Greg Edward and Vitaliy Khlebnikov were very professional and performed a winter ser my new Forester. We had made an appointment and when we arrived, Greg Edward and Vitaliy Khlebnikov were very professional and performed a winter service for the car. It all went smoothly and efficiently More
Other Employees Tagged: Nick Burke, Vitaliy Khlebnikov